Manager, Program Delivery & Knowledge Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa understands that operating a successful company includes driving business growth, strong shareholder returns and financial inclusion benefiting global economies. We strive to make a positive and transformative impact on the world, based on the belief that we can do well and do good. The Social Impact & Sustainability (SI&S) team executes on this belief every day, connecting our shared humanity, shared planet and shared communities within and outside of Visa. We strive to place Visa at the forefront of powering the future of commerce for everyone through inclusive financial products, sustainable solutions and corporate citizenship. Our team focuses on leveraging Visa’s assets, business model and global scale to drive business growth and equitable sustainable economic growth, with a focus on communities at risk of being left behind. We focus on building purpose-driven partnerships that have societal and business benefit, aimed at three key outcomes:

• Support the financial success of small and micro businesses (SMBs), women and underserved communities to expand economic prosperity for individuals and households
• Drive sustainable commerce and support the transition to a low-carbon global economy
• Ensure Visa acts as a responsible corporate citizen in the countries in which we operate and do business

The Manager, Program Delivery & Knowledge Management is part of the global Social Impact & Sustainability team, reporting into the Director, Program Delivery & Knowledge Management. This is a dynamic cross functional role that will collaborate with internal and external partners to tell meaningful stories about the ways in which Visa, together with our partners, lives out our mission of uplifting everyone, everywhere. In addition to driving content strategy, a key aspect of this role is to manage and create new pathways for improved cross-functional knowledge sharing, particularly around regional connectivity. The ideal candidate has experience in both social impact storytelling and knowledge management, with strong creative, writing, and strategic thinking skills.

Essential Functions:

• Partner internally and externally with relevant stakeholders to source, curate, and produce social impact stories that engage and inspire target audiences
• Craft and curate high-quality written pieces for select stories, including case studies, blog posts, and other storytelling formats
• Effectively lead interactions with a range of clients to ensure their needs and expectations are met in impact storytelling assets
• Manage, update, and elevate Visa’s internal social impact knowledge management platform, ensuring its information architecture is optimized for usability
• Develop content strategies and coordinate cross-regional collaboration for key Social Impact & Sustainability programs and campaigns
• Develop and improve channels and tools that enable better knowledge sharing across the Social Impact & Sustainability team
• Identify opportunities to improve connectivity between regional and global Social Impact & Sustainability teams
• Create processes for maintaining up-to-date knowledge sources for cross-functional use
• Uncover opportunities to integrate social impact narratives into other functional strategies and storytelling opportunities
• Oversee and manage the budget for social impact content projects
• Measure and optimize the impact of social impact storytelling initiatives

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5-8 years professional experience, experience in social impact, sustainability, marketing, communications, public relations, or a related field a plus
• Experience working in financial inclusion, financial education, small business empowerment, or sustainability preferred
• Skilled in creative production and social impact storytelling
• Excellent written and verbal communication skills with the ability to distill complex information into clear and compelling narratives
• Exceptional professional writing and visual design skills with a strong portfolio of work
• Proven track record in client and relationship management
• Strong project management skills with attention to detail
• Understanding of information architecture and knowledge management
• A team player and collaborator, able to work well with diverse global stakeholders in a matrixed environment, ranging from junior to executive level
• Experience working on a global team with regional counterparts
• Advanced level of Excel, Word, Outlook and PowerPoint required; Knowledge of Sharepoint a plus
• Exceptional personal accountability and the highest of ethical standards
• Growth mindset with a commitment to curiosity and learning

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,500 to 191,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.