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Senior Client Implementation Manager - job 3 of 21

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What’s it all about?

The Implementation Management Office (IMO) is responsible for managing end-to-end lifecycle of client or network partner implementations (onboarding, offboarding or remediation). This is an exciting time for the Account and Wallet teams as we expand to meet growing commercial demand. We have an opportunity for a Senior Manager of Implementation to lead the team across NA and LAC. You will provide expertise as an individual contributor on client implementations alongside leading the local team and driving the standards as we build for scale and acceleration whilst maintaining the regulatory requirements of the cross border VPL payments. This role may include:

Serving as the SME on the Account and Wallet implementations within our regulated entity and framework.
Contact point for in region escalations on client implementation activity.
Provide project management expertise and conduct 4-eye checks for quality control within governance framework.
Manage some of the client implementations as an individual contributor alongside the team
Work with internal teams to build a robust reporting/governance mechanism for high priority changes affecting inflight implementations.
Co-ordinate the lessons learned workshops and identify opportunities for improvement within the team and across all associated client onboarding workstreams.
Deputy to the Implementation Director as required.

Essential Functions

What we expect of you, day to day.

This role will report to the Director, Client Implementation (Global) and shall:

Manage key client implementations end to end, driving stakeholders forward to launch as efficiently as possible.
Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the regional implementation team as part of the IMO Governance model.
Anticipate issues and delays that may occur and put contingency plans in place as appropriate.
Respond to escalations and challenges that arise and represent the implementation team as required.
Manage the relationship with both internal and external senior stakeholders, escalating to global leads where pan regions and global team can benefit.
Work with others to utilize multiple information sources to resolve complex problems, identifying potential solutions and recommendations.
Act as the Client Implementation SME for multiple initiatives and work closely with the Commercial, Compliance, Network, Product and Technology teams to ensure that we act as One Visa (both internally and externally) and can identify and assist in the resolution of obstacles that may arise.
Engage and collaborate with internal stakeholders to identify Client impacts of any product or process changes and define required modifications to onboarding and support discussions to address enhancements.
Responsible for the partnership with Service teams to ensure smooth transition of clients into business-as-usual (BAU) support model.
Support the knowledge acquisition of the team with regular training and cross skill reviews.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Senior Client Implementation Manager, Visa

Are you ready to take the next step in your career as a Senior Client Implementation Manager with a dynamic company in Miami? In this pivotal role within the Implementation Management Office, you’ll oversee the entire lifecycle of client implementations, ensuring that both onboarding and offboarding processes run smoothly and efficiently. As we expand our Account and Wallet teams to meet rising commercial demands, we're looking for a talented individual who can lead our local team while also serving as the Subject Matter Expert (SME) on client implementations. Your expertise will help us comply with regulatory requirements while driving the standards we need for growth. You will manage key client implementations end-to-end and will also play a crucial role in risk management and stakeholder engagement. Plus, you’ll have the opportunity to conduct lessons learned workshops, identifying improvement opportunities that can bolster our client onboarding processes across the board. This role is dynamic, facing exciting challenges and responsibilities that allow you to contribute to the company’s success while simultaneously developing your skills and knowledge. Joining us means being part of a collaborative team culture where your insights are valued, and we always strive to work as 'One Visa'. If you're passionate about delivering exceptional implementation services and are eager to grow in a hybrid work environment, we want to hear from you!

Frequently Asked Questions (FAQs) for Senior Client Implementation Manager Role at Visa

What are the major responsibilities of a Senior Client Implementation Manager at our Miami office?

As a Senior Client Implementation Manager, your main responsibilities include managing key client implementations from start to finish, ensuring that all aspects comply with regulatory requirements. You will act as the SME for Account and Wallet implementations, respond to regional escalations, and coordinate lessons learned workshops to improve processes. Your leadership will also help drive efficient stakeholder engagement all through the Implementation Management Office (IMO) governance model.