Director - North America Product - job 13 of 21

As the Director - North America Product, your primary responsibilities involve analyzing and assessing data quality trends for US Business and Commercial issuer portfolios, developing a comprehensive data quality program, and providing subject matter expertise to external partners. You'll also maintain a monitoring system for data provider engagement and offer statistical analyses on data quality trending.

The ideal candidate for the Director - North America Product position will possess strong leadership and interpersonal skills, well-developed communication abilities, and significant experience in the commercial payments landscape. A background in data quality management and the capacity to navigate cross-functional projects are essential for this role.

In the role of Director - North America Product, you'll interact with various stakeholders across the organization and at external clients, requiring excellent collaborative skills. You will work closely with your Commercial Data Solutions team and facilitate communication across different levels of management within our matrix organization structure.

Success in the Director - North America Product role requires strong analytical skills, the ability to develop and implement comprehensive data quality programs, excellent interpersonal and organizational skills, and the capability to make informed decisions independently in a fast-paced environment.

The Director - North America Product position is hybrid, meaning you will have the opportunity to work both in the office and remotely. The specific expectations regarding days in the office will be confirmed by your hiring manager.

When answering this question, highlight specific projects where you analyzed data quality trends, illustrating your analytical processes and the tools you utilized. Mention any successful programs you've implemented and how they positively impacted stakeholders.

Discuss strategies you've employed to maintain clear, consistent communication with external partners. Include examples such as regular updates, structured reporting, and collaborative meetings, emphasizing your focus on building strong professional relationships.

Share specific examples of past cross-functional projects you've led, emphasizing your project management strategies. Discuss your approach in terms of stakeholder engagement, conflict resolution, and delivering results while maintaining project timelines.

Explain your methodology for statistical analysis in data quality assessments, including tools and techniques you use. Highlight how your findings inform actionable insights and contribute to data quality improvements.

Provide a concrete example of a situation where you recognized a need for change in data quality practices. Discuss the steps you took to advocate for that change, the response of stakeholders, and the ultimate outcome.

Talk about the sources of information you rely on to stay informed about the commercial payment landscape, such as industry conferences, journals, and professional networks. Highlight the importance of continuous learning in your professional development.

Discuss your approach to tailoring program status updates for different stakeholder groups, mentioning how you simplify complex data into digestible insights. Provide examples of tools or formats you use to communicate effectively.

Share strategies you employ to manage tight deadlines, such as prioritizing tasks, delegating responsibilities, and employing time management techniques. Emphasize your commitment to maintaining quality despite pressure.

Discuss any specific challenges you've faced managing data quality programs in the past, such as resistance to change or data inconsistencies. Explain your strategies for overcoming these challenges and driving successful outcomes.

Talk about initiatives you've introduced to promote data quality awareness, such as training programs, workshops, or regular feedback sessions. Highlight how you encourage team engagement and ownership of data quality practices.