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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Service Experience Consultant, Visa

If you're ready to take your career to the next level, look no further than becoming a Service Experience Consultant at Visa in Ashburn! In this exciting role, you'll have the chance to work with Money Movement payment services, which play a crucial role in facilitating fund transfers and disbursements globally. Utilizing cutting-edge push payment technology, you will engage directly with tools that make transactions easier for clients using account aliases such as mobile phone numbers and email addresses. As an integral part of the North America Service Experience team, you'll leverage your unique blend of business, technical, and functional expertise while collaborating with Client Services, Product, and Technology teams across different markets. Your days will be filled with opportunities to lead complex projects, act as the go-to Money Movement subject matter expert, and enhance client engagement strategies. You will develop strong partnerships, spearhead cross-regional initiatives, and ensure that all documentation is spot-on for seamless knowledge transfer. Best of all, if you are self-motivated, adaptable, and enjoy asking the right questions, this role will allow you to shine independently while helping enhance the client experience at Visa. Get ready to confidently present your insights and drive initiatives that make a real difference, all within a hybrid work model that balances both in-office and remote work. Join us, and let's shape the future of payments together!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your primary responsibilities include engaging early in product development to influence design and implementation, leading cross-functional initiatives, serving as a subject matter expert on Money Movement, and maintaining robust partnerships with cross-regional teams. You'll also work on creating training materials and managing project schedules while addressing client issues and communicating changes to stakeholders.