The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.
Essential Functions
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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At Visa, we're on the lookout for a Sr. Consultant, Client Success, based in Ashburn, to join our dynamic team! This role is all about relationship building and transforming client experiences. As a trusted advocate for our clients, you'll take charge of the post-sale services, working hand in hand to ensure they maximize their benefits from our products. You’ll be the key player in driving product adoption and enabling new capabilities while helping clients expand geographically. This means you'll have the chance to make a significant impact on their businesses! Your exceptional leadership and interpersonal skills will help you navigate relationships with various stakeholders. You'll collaborate closely with the Account Team from Sales and Product, crafting Client Success Plans that align with Visa’s agenda. The responsibilities are diverse and exciting – from managing the implementation of new Visa products to developing training materials and conducting operational reviews. Staying current on market trends will empower you to provide top-notch client experiences and lead initiatives that drive product usage. You'll also harness automated tools to enhance client services while fostering a culture of operational excellence. And remember, this position is hybrid, so flexibility in the workplace is assured. If you're ready to be at the forefront of Visa’s Client Success transformation and truly elevate our clients' experiences, we’d love to hear from you!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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