The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.
Essential Functions
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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Join our dynamic team at Visa as a Sr. Consultant, Client Success based in Ashburn! In this pivotal role, you will be the key advocate for our clients, responsible for fostering strong post-sale relationships and delivering operational solutions to help them thrive. Your mission? To partner closely with your portfolio of clients to drive product adoption and optimize their performance using Visa's cutting-edge solutions. You'll work side-by-side with internal teams, leveraging your professionalism and leadership skills to facilitate smooth implementations of new Visa products and services. As we embark on this transformative journey in Client Success, your proactive approach will ensure that our clients maximize their value from Visa's offerings. You'll develop tailored Client Success Plans and deliver insightful training materials while staying on top of the latest market trends. With your expertise, you'll address client challenges head-on and steer initiatives aimed at enhancing the overall client experience. This role is exciting and offers an opportunity to impact Visa’s trajectory while fostering cross-functional collaborations. Embrace the chance to innovate the way we support our clients and help them seize opportunities for growth in a hybrid work environment. We can't wait for you to bring your passion and expertise to Visa!
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As a Sr. Consultant, Client Success at Visa, you will shape client relationships and champion Visa’s products to drive their business success.
Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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