The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.
Essential Functions
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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At Visa, we’re looking for a dynamic Sr. Consultant, Client Success to join our team in Ashburn. In this individual contributor role, you'll take the reins of the post-sale Client Services relationship to help our clients unlock the full potential of their Visa products. Your day-to-day will involve collaborating with various stakeholders, ensuring that clients not only understand but excel in using the tools and services we offer. As a trusted advocate for your clients, you’ll be on the frontlines promoting product adoption and driving operational solutions that align with their business growth. You’ll work closely with our Sales and Product teams, ensuring that everything meshes seamlessly with the Sales Account Plan to deliver tangible outcomes. Your professionalism and leadership will shine through as you oversee the rollout of new Visa products, ensuring clients are prepared and engaged from the start. Moreover, your innovative spirit will come to life as you develop support strategies and educational materials that enhance the client experience. This hybrid role is not just about relationship management; it’s about being a key player in Visa's Client Success transformation, leveraging your insights into market trends and client pain points to foster deeper connections. If you're passionate about creating exceptional client experiences and driving real value, this role is for you.
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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