Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
 Sr. Consultant, Client Success image - Rise Careers
Job details

Sr. Consultant, Client Success - job 41 of 50

The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.  The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.

Essential Functions

  • Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
  • Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
  • Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased. 
  • Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
  • Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
  • Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
  • Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
  • Lead periodic operational reviews with clients and Visa stakeholders.
  • Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
  • Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
  • Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
  • As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Consultant, Client Success, Visa

At Visa, we’re looking for a dynamic Sr. Consultant, Client Success to join our team in Ashburn. In this individual contributor role, you'll take the reins of the post-sale Client Services relationship to help our clients unlock the full potential of their Visa products. Your day-to-day will involve collaborating with various stakeholders, ensuring that clients not only understand but excel in using the tools and services we offer. As a trusted advocate for your clients, you’ll be on the frontlines promoting product adoption and driving operational solutions that align with their business growth. You’ll work closely with our Sales and Product teams, ensuring that everything meshes seamlessly with the Sales Account Plan to deliver tangible outcomes. Your professionalism and leadership will shine through as you oversee the rollout of new Visa products, ensuring clients are prepared and engaged from the start. Moreover, your innovative spirit will come to life as you develop support strategies and educational materials that enhance the client experience. This hybrid role is not just about relationship management; it’s about being a key player in Visa's Client Success transformation, leveraging your insights into market trends and client pain points to foster deeper connections. If you're passionate about creating exceptional client experiences and driving real value, this role is for you.

Frequently Asked Questions (FAQs) for Sr. Consultant, Client Success Role at Visa
What does a Sr. Consultant, Client Success at Visa do?

A Sr. Consultant, Client Success at Visa is responsible for managing the post-sale Client Services relationship. This role involves working closely with clients to ensure they are maximizing their use of Visa products, driving product adoption, and implementing operational solutions that support their business growth.

Join Rise to see the full answer
What qualifications are needed for a Sr. Consultant, Client Success at Visa?

To excel as a Sr. Consultant, Client Success at Visa, candidates typically need a strong background in client relationship management, excellent leadership and communication skills, and a keen understanding of payment processing and industry trends. Familiarity with Visa products will be a significant asset.

Join Rise to see the full answer
What is the primary goal for a Sr. Consultant, Client Success in their role at Visa?

The primary goal of a Sr. Consultant, Client Success at Visa is to ensure that clients achieve their operational goals and success metrics. This involves promoting product adoption, providing education, and identifying opportunities to optimize client performance in alignment with the company’s business agenda.

Join Rise to see the full answer
How does a Sr. Consultant, Client Success improve client relationships at Visa?

A Sr. Consultant, Client Success improves client relationships by acting as a trusted advocate, proactively engaging with clients to understand their needs, and ensuring their satisfaction with Visa products. This includes regular operational reviews and the development of customized support strategies.

Join Rise to see the full answer
What can a new Sr. Consultant, Client Success at Visa expect in terms of team collaboration?

A new Sr. Consultant, Client Success at Visa can expect to collaborate extensively with Sales and Product teams, as well as engage with various internal cross-functional experts to resolve complex client issues and enhance the overall client experience.

Join Rise to see the full answer
Common Interview Questions for Sr. Consultant, Client Success
Can you describe your experience with client relationship management?

When answering this question, focus on specific examples of how you’ve built and maintained relationships with clients. Highlight your strategies for ensuring client satisfaction and engagement, and how you tracked their progress towards achieving goals.

Join Rise to see the full answer
What strategies would you use to promote product adoption among clients?

Discuss various methods such as personalized training sessions, regular check-ins, creating engaging educational materials, and using data to identify areas where clients may struggle. Incorporating success stories can also help illustrate your approach.

Join Rise to see the full answer
How do you handle difficult clients or complex issues?

Explain your approach to conflict resolution, emphasizing active listening, empathy, and creating a collaborative space for problem-solving. Use examples from your past experiences where you successfully turned a challenging situation into a positive outcome.

Join Rise to see the full answer
What tools or techniques do you use to monitor client performance?

Mention specific analytics tools or metrics you employ to assess client performance. Discuss how you use these insights to inform your strategy and enhance the client experience by making data-driven decisions.

Join Rise to see the full answer
What do you believe is essential for developing Client Success Plans?

Highlight your ability to collaborate with stakeholders to understand client goals and challenges. Discuss how developing tailored Client Success Plans requires thorough analysis and ongoing communication to ensure alignment with the client's business strategy.

Join Rise to see the full answer
Can you give an example of a successful client initiative you led?

Share a narrative of a specific project or initiative that achieved measurable results. Outline your role, the challenges faced, and what the outcomes were, tying it back to how it aligned with both the client’s and Visa’s objectives.

Join Rise to see the full answer
How do you stay updated with industry trends and changes?

Discuss your methods for staying informed, such as subscribing to industry journals, attending webinars, networking with other professionals, and participating in relevant training. Show that you are proactive in applying this knowledge to enhance client relationships.

Join Rise to see the full answer
How would you develop training materials for clients?

Explain your process, starting with understanding the client’s needs, then ensuring that the training materials are clear, engaging, and accessible. Mention how you would solicit feedback to continuously improve these resources.

Join Rise to see the full answer
What do you think is the most challenging aspect of being a Sr. Consultant, Client Success?

Reflect on the balance of managing multiple client relationships while ensuring personalized service as a challenge. Elaborate on your strategies to prioritize effectively and maintain a high level of service across all accounts.

Join Rise to see the full answer
Why do you want to work for Visa as a Sr. Consultant, Client Success?

Articulate your enthusiasm for Visa’s mission and values. Emphasize how your skills and experiences align with the needs of the organization and your passion for enhancing client experiences in the evolving payments landscape.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Visa Remote Pasay City, Philippines
Posted 11 days ago

Elevate service standards as a Workforce Planning Associate at Visa, where your skills in workforce management will drive impactful changes.

Photo of the Rise User

Join Visa's Corporate IT team as an Associate Systems Analyst, focusing on automation and operational support in a hybrid work environment.

Photo of the Rise User

Join UNIDO as a Senior Expert to drive innovative climate adaptation strategies for sustainable industrial development.

Banner Health Hybrid BUMG Univ Med Whole Health Clinic (535 N Wilmot Rd)
Posted 11 days ago

Join Banner Health in Tucson as a Counselor/Therapist, where you'll provide transformative clinical care to patients and families.

Photo of the Rise User
Posted 9 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as a Technology Vendor Analyst to strengthen relationships in vendor management and drive optimal value from contracts.

Photo of the Rise User
Yalent Remote No location specified
Posted 7 days ago

Join AllCare as a Psychiatrist and play a vital role in delivering exceptional mental healthcare to seniors through a technology-driven approach.

Photo of the Rise User
Synthego Remote Redwood City, CA
Posted 10 hours ago

Exciting opportunity for an Alliance Manager at Synthego to drive client success in the biotechnology sector.

Join IDA as a Conference & Events Manager to lead impactful educational events while collaborating with key stakeholders.

Photo of the Rise User
ManyChat Remote Amsterdam, Netherlands
Posted 4 days ago
Dental Insurance
Performance Bonus
Paid Holidays

Join Manychat as a Scrum Master to enhance cross-functional teams while working in a collaborative and agile environment.

Photo of the Rise User
Posted 3 days ago

As the Director of Business Intelligence at Control Risks, you will spearhead innovative strategies and deliver top-notch BI projects across the APAC region.

Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

11854 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Machine Learning Engineer at Allstate
Photo of the Rise User
Someone from OH, Twinsburg just viewed Data Analyst/Power BI Developer at Datadog
Photo of the Rise User
Someone from OH, Cuyahoga Falls just viewed Small Fleet Underwriter at HDVI
Photo of the Rise User
Someone from OH, Dublin just viewed Product Designer, Entry Level at Govini
Photo of the Rise User
Someone from OH, Columbus just viewed Support Associate-7 at Tory Burch
Photo of the Rise User
Someone from OH, Columbus just viewed Project Manager at Treering
Photo of the Rise User
Someone from OH, Columbus just viewed Product Manager, Assessment Student Experience at Ellevation
Photo of the Rise User
Someone from OH, Hamilton just viewed Team Member Travel Coordinator at Allegiant
Photo of the Rise User
Someone from OH, Toledo just viewed IT Telecom Administrator at Anduril Industries
Photo of the Rise User
Someone from OH, Kent just viewed Director, Strategic Partnerships at Teaching Lab