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Sr. Site Reliability Engineer - job 41 of 50

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone’s pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction we are in 200+ countries.  

Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge.

We seek an experienced IT professional to join us as a Senior Site Reliability Engineer, working in the Product Reliability Engineering function who will:

  • Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all applications, products, and services – including debit, prepaid and risk lines of business.

  • Perform ongoing-Proactive analysis of various authorization, Api and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.

  • Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.

  • Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.

  • Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.

  • Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.

  • Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among L1-L2 peers.

  • Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.  

  • Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all Verifi products.

  • Participate in on-call roster to support business including off-hours. 

  • Self-motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$125000 / YEARLY (est.)
min
max
$110000K
$140000K

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What You Should Know About Sr. Site Reliability Engineer, Visa

Join us at our dynamic team as a Senior Site Reliability Engineer in Ashburn, where you'll be at the forefront of ensuring that our systems and applications deliver exceptional performance and reliability across more than 200 countries. In a world where millions of transactions are processed every day, your role will be essential in maintaining our environment, which handles trillions of dollars in transactions securely and efficiently. You'll be diving into the day-to-day site reliability engineering functions, where you'll tackle challenges head-on—whether it's proactively analyzing various applications or facilitating discussions to resolve potential issues. Collaborating closely with our product development and engineering teams, you'll help implement innovative solutions that enhance our services’ reliability and scalability. Additionally, your expertise will aid in automating processes to improve efficiency and reduce risks. We believe in not just maintaining the status quo but continuously enhancing our skills, so your engagement in troubleshooting, building comprehensive documentation, and exploring the latest trends in GenAI and machine learning will be highly valued. If you're self-motivated with excellent interpersonal skills and are looking to make a substantial impact, we want to hear from you. This hybrid position will offer flexibility, with in-office expectations clarified by your hiring manager. Come help us redefine what's possible in transaction security and reliability!

Frequently Asked Questions (FAQs) for Sr. Site Reliability Engineer Role at Visa
What responsibilities can I expect as a Senior Site Reliability Engineer at your company?

As a Senior Site Reliability Engineer at our company, your day-to-day responsibilities will include maintenance and incident resolution for all applications and services, proactive analysis of various applications to identify potential problems, and troubleshooting support during critical incidents. You'll also collaborate with service partners to implement innovative solutions, automate routine tasks, and build documentation to facilitate knowledge transfer among peers.

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What qualifications are required for the Senior Site Reliability Engineer position?

To be successful as a Senior Site Reliability Engineer, you should have significant experience in site reliability engineering and a solid understanding of application performance management. A background in security practices is also essential, given the critical nature of our transaction processes. Strong interpersonal skills are important for effective collaboration with cross-functional teams, and familiarity with automation tools and technologies will give you an edge in this role.

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How does the Senior Site Reliability Engineer contribute to security in transactions?

In your role as a Senior Site Reliability Engineer, you will contribute to security by ensuring that our environments are always available and resilient against cyberattacks. You'll be involved in implementing security measures that protect sensitive transaction data and actively participating in incident response efforts. Your focus on proactive analysis and monitoring will help in identifying potential vulnerabilities before they can be exploited.

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What technologies and tools will I be working with as a Senior Site Reliability Engineer?

As a Senior Site Reliability Engineer, you'll work with a variety of modern observability solutions including anomaly detection systems and operation intelligence platforms. Familiarity with automation tools for routine tasks, along with insights into GenAI and machine learning trends, will also be essential as you strive to optimize application reliability and efficiency.

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Is the Senior Site Reliability Engineer position remote or hybrid?

The Senior Site Reliability Engineer position is hybrid, meaning you'll have the flexibility to work both remotely and in the office. The specific in-office days will be confirmed with your hiring manager, giving you the best of both worlds for productivity and team collaboration.

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Common Interview Questions for Sr. Site Reliability Engineer
Can you describe your experience with incident resolution in site reliability engineering?

In your response, highlight specific incidents you've managed, detailing the steps taken to resolve them, the collaboration involved, and the outcomes. Emphasizing your approach to identifying root causes and preventing future occurrences will demonstrate your reliability engineering expertise.

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What proactive measures do you take to monitor system performance?

Discuss monitoring tools you’ve used, how you've set up alerts, and the types of metrics you track to anticipate issues before they become critical. This showcases your commitment to reliability and efficiency in your work as a Senior Site Reliability Engineer.

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How do you prioritize tasks during a high-pressure incident?

Consider describing a previous situation where you successfully managed multiple priorities. Discuss your method for assessing urgency and impact, which demonstrates your ability to maintain composure and efficiency under pressure.

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Can you explain a time you automated a task or process? What was the impact?

Share a specific example where you identified a repetitive task and created a solution to automate it. Discuss the time or error reduction achieved, which illustrates your problem-solving skills and innovation.

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What do you believe is essential for maintaining application security?

Talk about implementing best practices like regular vulnerability assessments, encryption, incident monitoring, and robust security policies. Highlighting your proactive approach to security can showcase your alignment with company priorities.

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How do you stay updated with the latest site reliability engineering trends?

Share the resources you use, like blogs, webinars, or conferences. Discussing your commitment to continuous learning shows that you’re proactive in enhancing your own skills while also benefiting the team and company.

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What role does documentation play in your work as a Senior Site Reliability Engineer?

Explain how comprehensive and structured documentation aids your team in knowledge transfer and reduces onboarding time. Sharing a particular documentation experience where it greatly benefited the team can illustrate your understanding of its importance.

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How do you collaborate with other teams, such as product development?

Describe your experience working closely with different teams to implement solutions. Focus on communication strategies, shared goals, and how you have successfully aligned efforts to achieve project objectives.

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What does a reliable system architecture look like to you?

Discuss components such as redundancy, failover processes, active monitoring, and the ability to scale. Showing your understanding of a resilient architecture will demonstrate your technical depth relevant to the Senior Site Reliability Engineer role.

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Have you ever faced a significant challenge in your previous roles? How did you overcome it?

Be prepared with a specific story that outlines the challenge faced, your approach to problem-solving, and the results achieved. This will present you as a candidate who is resourceful and effective in overcoming challenges in the site reliability domain.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 18, 2025

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