Verifi Uptake LAC - Sales Engineering, Acceptance

As a Verifi Uptake LAC - Sales Engineering, Acceptance at Visa, your responsibilities will include supporting the sales team with technical insights and product demonstrations. You will work closely with both new and existing clients across the LAC region to understand their needs and propose tailored Visa Acceptance Solutions. This involves delivering client-focused consultancy, maintaining up-to-date product knowledge, and enabling smooth implementation processes.

The ideal candidate for the Verifi Uptake LAC - Sales Engineering position at Visa should have at least 5 years of relevant experience, a Bachelor’s degree in a related field, and fluency in both English and Spanish. Additional qualifications include experience in the payment acceptance industry and technical programming skills in languages like JavaScript or Java. Strong communication and customer service skills are also critical.

Pre-sales support in the Verifi Uptake LAC - Sales Engineering role at Visa is essential as it aligns technical solutions with client needs. This pre-sales engagement allows you to build trust with prospective clients through effective presentations and product demonstrations, ensuring that they have a clear understanding of how Visa's solutions can address their pain points and add value to their business.

The hybrid work model for the Verifi Uptake LAC - Sales Engineering position at Visa provides a balanced approach to work. Employees are offered flexibility by alternating between remote work and in-office days, allowing for collaborative team engagements while also promoting a comfortable work environment. This adaptability helps enhance productivity and work-life balance.

Success in the Verifi Uptake LAC - Sales Engineering role at Visa requires strong technical and communication skills. You should have a solid understanding of payment systems, excellent problem-solving abilities, and the capacity to convey complex technical concepts to non-technical clients. Additionally, a customer-centric attitude and adaptability in high-pressure situations are crucial for building successful client relationships.

When answering this question, highlight specific roles you've held that involved payment processing or acceptance. Discuss how your experiences align with Visa's product pillars and your insights into market trends and challenges within the industry. Convey enthusiasm for how your background equips you to contribute to Visa's goals.

Outline your strategy for tailoring demonstrations to meet the specific needs of the client. Emphasize the importance of understanding client pain points, showcasing relevant features of the product, and engaging the audience. Mention any feedback mechanisms you use to adapt your presentations on the fly.

Discuss the programming languages you're familiar with, especially those mentioned in the job description, like Java or JavaScript. Provide examples of projects where these skills were critical, such as developing applications or integrations for payment solutions.

Explain your approach to de-escalation and problem-solving. Focus on active listening to understand the client's concerns, being empathetic, and working collaboratively to find an alternative solution that meets their needs while keeping Visa's capabilities in mind.

Share specific examples of projects where you collaborated with colleagues from different departments, such as sales, product development, and support. Highlight the outcomes achieved through this collaboration and how it improved client service or project success.

This is your opportunity to express your passion for the payments industry and Visa's innovative solutions. Discuss what excites you about joining Visa and how your career goals align with the company's mission to uplift everyone through secure payments.

Choose a specific implementation project and briefly outline the objectives, your role, and the collaborative efforts involved. Highlight the outcomes, emphasizing client satisfaction, efficiency improvements, and any metrics that showcase the success of the project.

Discuss your methods for keeping informed, such as engaging with industry publications, attending conferences, webinars, and participating in relevant professional networks. Highlight how this continuous learning informs your work and benefits your clients.

Describe your process for collaborating with sales and technical teams to gather relevant information before drafting clear, concise, and comprehensive technical responses. Emphasize the importance of tailoring responses to address the client's specific requirements.

Select a technical concept related to payment acceptance, such as REST APIs, and practice how you'd simplify it using analogies or basic terms. Demonstrating your ability to bridge the gap between technical details and client understanding will be key here.