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Head of Revenue Operations

Team: Revenue

Reporting to: Chief Revenue Officer

Location: London (hybrid model of working)

About Volt

Volt is revolutionising how people pay online, globally. Our technology frees consumers from cards by letting them ‘Pay by Bank’. It’s effortless. It’s lightning fast. It’s the future. For businesses everywhere, it’s transformative. 

We’re already trusted by leading brands around the world, but the real-time revolution is only just beginning. Having raised $83.5m, we’re accelerating our mission of delivering real-time payments, everywhere. And that’s where you come in.

We need world-class talent to create a world where consumers pay, and businesses get paid, instantly. With headquarters in London and offices in Berlin, Kraków, Warsaw and Sydney – and an all-star team already in place – we’re sure you’ll fit right in. 

About the role

We are looking for a Head of Revenue Operations to work alongside the CRO, SVP Finance and Product teams to be responsible for ensuring the smooth running of the revenue generating teams. This includes projects such as running monthly business reviews, reporting the numbers to the wider commercial organisation and helping manage the tools needed for the revenue team.

You will have a huge amount of responsibility, autonomy, and creative freedom to help build a best-in-class revenue operations function.

What the role involves 

  • Developing and implementing a comprehensive revenue operations strategy that aligns with the company's growth objectives, business model, and customer needs.
  • Collaborating closely with the sales, marketing, and customer success leadership teams to ensure seamless integration and alignment of revenue-generating activities.
  • Owning Sales & Finance business KPI dashboards and reporting, by optimising business performance through metrics analysis.
  • Implementing pricing strategies and actively optimise results
  • Supporting the yearly strategic planning and OKR process
  • Ownership over MBR and Board deck creation and validation
  • Managing the sales tools and regularly review our tech stack

About you 

  • 8+ years of experience in revenue operations, sales operations, or related roles within a fast-paced fintech or SaaS environment.
  • Strong ability to develop and execute complex revenue strategies that align with company goals.
  • Highly analytical with experience in data analysis, reporting, and using CRM tools (e.g., Salesforce) and data tools (e.g. looker).
  • Familiarity with the latest revenue operations technologies, tools, and automation platforms.
  • Experience with strategic planning and OKR process
  • Experience in the fintech or payments sector is strongly preferred.
  • Excellent data analysis and business modeling knowledge and experience.
  • 25 days holiday + your birthday off 🥳
  • Hybrid working (2 days in the office; Tuesday and Thursdays) 🏡
  • Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!🧘🏻‍♀️
  • Private Healthcare 🩺
  • Enhanced Parental Leave 👪
  • Thursday lunch is on us 🍲
  • Pension contribution (5% of your qualifying earnings) 🧓🏽
  • You will be given a MacBook when you join 💻
  • HQ on Tottenham Court Road with a bunch of perks such as yoga, gym, unlimited snacks 🤸🥮

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. 

Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.

Join us in making real-time payments accessible for all.

What You Should Know About Head of Revenue Operations, Volt.io

Join Volt as the Head of Revenue Operations and play a pivotal role in shaping the future of online payments. Based in London with a hybrid working model, you’ll collaborate closely with the Chief Revenue Officer and various product teams to ensure the seamless operation of our revenue-generating initiatives. At Volt, we’re on a mission to revolutionize the way people pay by eliminating the need for cards and allowing effortless 'Pay by Bank’ transactions. Your responsibilities will include crafting and implementing a robust revenue operations strategy in alignment with our growth objectives, working hand-in-hand with sales, marketing, and customer success teams to maximize our revenue potential. You’ll own key dashboards with KPIs and lead the charge in optimizing performance metrics. Moreover, your expertise in pricing strategies and strategic planning will be invaluable as you support annual planning processes and create impactful Board presentations. We’re seeking someone with over 8 years of experience in revenue or sales operations within a fast-paced fintech or SaaS space. If you thrive in a data-driven environment, leverage CRM tools effectively, and possess a solid understanding of the latest revenue operations technologies, we want you to join our vibrant team at Volt. With 25 days holiday plus your birthday off and a fantastic office culture that includes yoga and unlimited snacks, Volt is not just a workplace—it's where you can truly make a difference. Let's make real-time payments accessible for everyone together!

Frequently Asked Questions (FAQs) for Head of Revenue Operations Role at Volt.io
What are the key responsibilities of the Head of Revenue Operations at Volt?

As the Head of Revenue Operations at Volt, your key responsibilities will include developing and executing a comprehensive revenue operations strategy that aligns with company growth objectives, managing sales and finance KPIs, optimizing business performance through analytics, and overseeing tools needed for revenue generation. Collaboration with sales, marketing, and customer success teams is also crucial to ensure alignment and efficiency among all revenue-generating activities.

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What qualifications are needed for the Head of Revenue Operations role at Volt?

To qualify for the Head of Revenue Operations position at Volt, candidates should have at least 8 years of experience in revenue or sales operations, preferably in a fast-paced fintech or SaaS environment. Strong analytical skills, familiarity with CRM tools such as Salesforce, and experience with strategic planning are important. Knowledge of revenue operations technologies and data analysis also plays a significant role in success in this position.

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How does the Head of Revenue Operations at Volt contribute to company growth?

The Head of Revenue Operations directly impacts Volt's company growth by developing effective revenue strategies, optimizing key performance metrics through detailed analysis, and ensuring seamless integration of revenue-generating teams. This role is essential for aligning business objectives with customer needs, crafting pricing strategies, and supporting the organization's annual strategic goals.

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What is the culture like at Volt for the Head of Revenue Operations position?

Volt fosters a culture of diversity and inclusion, emphasizing cultural addition and authentic self-expression. As the Head of Revenue Operations, you will be part of a vibrant team where collaboration, creativity, and innovation are encouraged. With perks such as digital detox days, hybrid working opportunities, and a focus on employee well-being, you'll find a supportive environment that promotes work-life balance.

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What tools and technologies should the Head of Revenue Operations at Volt be familiar with?

The Head of Revenue Operations at Volt should be familiar with several tools and technologies, including customer relationship management systems like Salesforce and data analysis platforms like Looker. Experience with revenue operations tools and automation platforms is also beneficial in optimizing business processes and enhancing overall revenue performance.

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Common Interview Questions for Head of Revenue Operations
How have you developed revenue strategies in previous roles as a Head of Revenue Operations?

When answering this question, discuss specific examples of revenue strategies you have created. Highlight your approach to aligning these strategies with company goals and how you measured their effectiveness. Emphasize your analytical skills and how data played a role in shaping your strategies.

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Tell us about your experience with KPI dashboards and performance metrics.

Explain your familiarity with creating and managing KPI dashboards, detailing the key performance indicators you focused on. Provide examples of how you analyzed this data to improve business performance and make informed decisions.

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What tools have you used for revenue operations management?

When responding, list the specific CRMs and analytics tools you have utilized in your previous roles. Discuss how you optimized workflows and improved efficiency using these tools, and any experience you have with implementing new technologies or processes.

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Describe your experience with cross-departmental collaboration.

Share examples of successful cross-departmental collaboration with the sales, marketing, and customer success teams. Mention how this collaboration impacted revenue operations positively and facilitated alignment within the organization.

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How do you approach strategic planning and OKRs in your role?

Discuss your methodology for strategic planning, including how you set and track Objectives and Key Results (OKRs). Provide an example where your strategic planning contributed to significant business growth or operational efficiency.

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How do you ensure the sales team is equipped with the right tools?

Explain how you assess and manage sales tools, sharing any processes you have implemented to ensure the sales team has everything they need for success. Highlight your experience in reviewing tech stacks and optimizing resources.

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What challenges have you faced in revenue operations, and how did you overcome them?

Detail a specific challenge you've encountered in revenue operations—whether it was a process inefficiency, a misalignment with sales strategies, or data integrity issues—and explain the steps you took to resolve this.

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What do you find most exciting about the revenue operations landscape today?

Share your insights on recent trends in revenue operations, particularly in fintech and SaaS. Discuss technological advancements or new tools that excite you and how you see them shaping the future of revenue management.

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How do you keep your revenue operations knowledge current?

Discuss the methods you use to stay updated on revenue operations trends, such as attending industry conferences, participating in webinars, or engaging in online communities. Mention any certifications or courses that have enhanced your expertise.

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Why do you want to work for Volt as the Head of Revenue Operations?

Convey your passion for Volt’s mission and vision. Discuss how your skills and experiences align with the company’s goals and why contributing to the evolution of real-time payments excites you. Highlight what unique value you bring to this role.

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A technology developer and real-time payments orchestrator to scale merchant organisations and payment service providers. Volt is the leading open payments gateway.

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Full-time, hybrid
DATE POSTED
December 21, 2024

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