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Account Manager - job 4 of 50

Position Summary...What you'll do...Who we are...We are a customer-focused team dedicated to helping sellers and suppliers grow on Walmart Marketplace by providing goods to our customers at the best possible prices. We work within our given books of businesses to cultivate a dedicated cohort of invested sellers through intermittent meetings, relationship building, and strategic plans.What you will do...As a Strategic Account Manager, you will be responsible for growing the most critical accounts in Walmart's Marketplace business. You'll partner with senior executives and leaders in these accounts to build their business on the Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. If being in the front seat of driving a business is exciting, this is the role for you!By applying to this role, you could have a chance to work in one of the following areasApparel:Menswear, Women's Apparel, Kids, Shoes, Infants, Intimates, Accessories & JewelryHome:Cook & Dine, Furniture, Home Dcor, Home Management, Bed & Bath, Arts & CraftsFood, Consumables, Health and Wellness (FCHW):Food, Baby, Pets, Household Paper, Household Chemicals and Over The Counter (OTC)Entertainment, Toys & Seasonal (ETS):Toys, Seasonal, Computing, Wireless, Video Games (Consoles & Games), Media (Books & Music), Cameras & Photo, TV, Audio & Connectivity (Smart Home & Networking)Hardlines:Sporting Goods, Stationery, Outdoor, Automotive, Hardware, DIY, Patio & Garden, Horticulture.Minimum qualifications:3 years of experience in e-commerce.3 years of experience working with sellers/ suppliers/vendors, etc.3 years of experience in merchandising/ category management3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area OR Bachelor's degree in Business or a related fieldProficiency in MS Office, with a focus on ExcelStrategic mindset and ability to prioritize tasksDetail-oriented with a bias for action and a collaborative team playerResults-driven with a proactive approach to problem-solving and goal achievementExcellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholdersDigital literacy and analytics skillsStrong business acumenSupport the development of executive-level presentations and perspectivesPreferred Qualifications:5+ years' experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area. E-Commerce experience preferred.Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.Strong negotiation and interpersonal skills.Detail and results-oriented with sense of urgency.You'll sweep us off our feet if:You're seller obsessed and relationship driven.You're a visionary always looking for ways to distinguish from the competition.You thrive in constantly evolving, fast-paced, dynamic environments.You're results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.You build trust quickly and lead by influence with the ability to translate to varied audiences.You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.You are creative and resilient - always looking for new ways to approach problems and drive business performance.You enjoy the learning journey and like working with your manager and partners to continue to add to your tool box.You'll make an impact by:Managing strategic accounts:Serve as a strategic consultant/account manager - accountable for driving business growth across a portfolio of strategic sellers. Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.Overseeing business performance:Lead annual and quarterly business planning and performance tracking for strategic sellers. Conduct deep dive analysis on issues effecting seller business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.Being a trusted advisor:Develop strong and trusting relationships with partners. Serve as the account "quarterback" - working across the organization to solve issues, address pain points and implement growth initiatives. Employ a "one team" approach to accomplish the goals of the business and drive negotiations from a "win-win" perspective that establishes credibility and trust with our partners and delivers consistently improved performance.Optimizing offer quality:Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.Driving adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.Developing strategic marketing plans:Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV.Working cross-functionally: Collaborate with Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.Autonomous Work:Will be responsible for management of the above and action with limited manager oversight.Benefits & Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.About WalmartJoin Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. #dataventuresAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .Chicago, Illinois US-11577:The annual salary range for this position is $88,000.00-$171,000.00Los Angeles, California US-07478/Hoboken, New Jersey US-10649/Bellevue, Washington US-11075:The annual salary range for this position is $96,000.00-$186,000.00Sunnyvale, California US-04396/San Bruno, California US-08848:The annual salary range for this position is $104,000.00-$202,000.00Bentonville, Arkansas US-10735/Salt Lake City, Utah US-11578:The annual salary range for this position is $80,000.00-$155,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., SalesPrimary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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What You Should Know About Account Manager, Walmart

Are you ready to take on a challenging and rewarding role as an Account Manager at Walmart in Lafayette, CA? In this pivotal position, you'll partner closely with key sellers on the Walmart Marketplace to drive business growth and ensure success. Imagine being the go-to consultant for strategic accounts, working alongside senior executives to develop customized business plans and analyze performance metrics. Your expertise in e-commerce and relationship-building will be crucial as you help sellers optimize their listings, drive exclusive events, and launch new products. With responsibilities ranging from managing P&L levers to conducting detailed performance analyses, every day promises dynamic challenges and opportunities. At Walmart, we pride ourselves on our diverse and inclusive culture and our commitment to helping our sellers flourish. As an Account Manager playing a key role in this thriving environment, you'll be supported by a talented team that values innovation, creativity, and continuous learning. The work is fast-paced, and the experiences are enriching, ensuring you’ll develop your professional skills while contributing to the success of our sellers. Excited to join a company that is committed to bettering the lives of over 275 million customers worldwide? Apply for the Account Manager position today and embark on a fulfilling career journey with Walmart!

Frequently Asked Questions (FAQs) for Account Manager Role at Walmart
What are the primary responsibilities of the Account Manager at Walmart?

The Account Manager at Walmart is responsible for serving as the strategic consultant for key sellers on the Walmart Marketplace. This includes managing business performance through analysis, planning, and strategic initiatives aimed at driving growth and improving operational effectiveness.

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What qualifications do I need to become an Account Manager at Walmart?

To qualify for the Account Manager position at Walmart, candidates should have at least 3 years of experience in e-commerce and category management, or possess a Bachelor's degree in a related field along with relevant experience. Strong strategic thinking, analytical skills, and effective communication are also essential.

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What makes Walmart a great place to work as an Account Manager?

Walmart is dedicated to creating an inclusive environment where innovation thrives. As an Account Manager, you’ll benefit from a comprehensive support system, opportunities for professional growth, and the chance to make a real impact on the success of global sellers, all while working in a collaborative team environment.

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What skills are necessary for success as an Account Manager at Walmart?

Successful Account Managers at Walmart possess strong organizational and negotiation skills, a proactive approach to problem-solving, and results-oriented attitudes. Digital literacy, proficiency in MS Office, especially Excel, and the ability to build trust and lead by influence are also essential traits for this role.

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What can I expect in terms of benefits working as an Account Manager at Walmart?

The benefits of working as an Account Manager at Walmart include competitive pay, performance-based bonuses, comprehensive health coverage, a 401(k) match, paid parental leave, generous PTO, and access to Walmart's education benefit programs, enhancing your professional journey.

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Common Interview Questions for Account Manager
How do you prioritize tasks when managing multiple accounts as an Account Manager?

In an interview, describe your method for prioritizing tasks based on urgency, potential impact, and deadlines. Discuss any tools or processes you utilize, emphasizing your ability to manage competing priorities effectively while maintaining strong communication with all stakeholders.

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Can you give an example of a successful strategy you implemented in your past roles?

Prepare to provide a concrete example, detailing the challenges faced, your strategic approach, and the measurable results achieved. Clearly outline how your actions positively impacted the business and enhanced the seller relationship, focusing on the detailed steps you took to execute that strategy.

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How do you handle conflicts with sellers or internal stakeholders?

Share an instance where you faced a conflict and explain your approach to resolving it—focusing on active listening, empathy, and collaboratively seeking win-win outcomes. Illustrate your ability to maintain professionalism and foster positive outcomes even in challenging situations.

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What techniques do you use to analyze seller performance data?

Discuss your proficiency in utilizing analytical tools to evaluate seller performance metrics. Explain how you translate data into actionable insights, and provide examples of how your analyses led to improved seller strategies and business growth.

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How do you build relationships with sellers on the Walmart Marketplace?

Demonstrate your relationship-building skills by sharing methods you've used in the past—such as regular check-ins, personalized strategies, and being responsive to their needs. Emphasize the importance of trust and communication in establishing long-term partnerships.

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What would you do if a seller’s performance started to decline?

Explain your proactive approach to identifying performance issues, including conducting root cause analyses. Detail the steps you would take to engage with the seller, propose solutions, and implement a strategic plan for recovery while maintaining open communication.

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What are your thoughts on e-commerce trends, and how do they impact your strategy?

Bring awareness to current e-commerce trends such as shift to mobile shopping or changes in consumer behavior. Discuss how you would leverage these trends in your account management approach, adapting strategies to align with evolving market dynamics.

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How do you ensure that you are up-to-date with industry changes?

Highlight your commitment to continuous learning. Discuss methods such as following industry news, participating in webinars, and networking with professionals, ensuring you adapt your strategies to align with industry advancements.

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What role does teamwork play in your approach to account management?

Emphasize the collaborative nature of successful account management. Provide examples of how you work cross-functionally with various teams to support seller needs, sharing insights and resources that drive collective success.

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Why do you want to work as an Account Manager for Walmart?

Convey your enthusiasm for Walmart’s mission and values. Explain how your skills align with the role and how you are motivated by the opportunity to drive sellers' success on a global platform, while being part of an innovative, diverse, and inclusive company.

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