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Senior Manager, Strategic Account Management (HO) - International Marketplace - job 1 of 4

Position Summary...What you'll do...Join Walmart as a Senior Manager, Strategic Account Management (HO) - International Marketplace and your work could help over 295 million global customers live better every week. Yes, we are the Fortune #1 company, but you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.As a Sr Manager, Strategic Account Manager, you will be responsible for growing GMV sales for Walmart's e-commerce marketplaces. You will generate growth by providing strategic advice to cross border Sellers in order to develop their business in Walmart's international marketplaces.This role focuses on building trust through win-win relationships with third party Sellers driving engagement and adoption of growth-driving programs. We help accelerate program adoption for key growth opportunities by coaching Sellers on the fundamental building blocks to develop their business long term. These growth levers are consisting of (but not limited to) Walmart Fulfilment Services (WFS), Walmart Connect (WMC), Ship With Walmart (SWW), Deal events participation, etc.In this role you will work with internal stakeholders and cross-functional teams to create and present compelling business cases to improve Seller experience. You will be entrusted with developing a book of business consisting of both high-value and transactional Sellers, while executing a consultative sales approach that drives Seller growth and acting as Seller advocate troubleshooting Seller issues with internal teams. In this role you will be responsible for building relationships with senior and executive level decision-makers form the Sellers to drive feature adoption and growth.You'll sweep us off our feet if...• You're seller obsessed and relationship driven• You have a track record of developing relationships | partnership• You're a visionary always looking for ways to distinguish from the competition• You thrive in constantly evolving, fast-paced, dynamic environments• You're results oriented with a proven track record of leadership and taking ownership that produces exceptional results• You build trust quickly and can lead by influence with the ability to translate between commercial and operational audiences• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members• You have previous experience selling eCommerce Marketplaces or SaaS solutions• You have experience in cross border or international ecommerce• Nice-to-have: Spanish or Mandarin SpeakerYou'll make an impact by:Account Management - Manage a book of business of high-value, strategic and S&MB accounts across key categories. Drive and exceed Seller revenue growth goals through the implementation of Seller Programs. Work with a sense of urgency to drive and deliver sales goals while maintaining high quality outputs. Create & deliver compelling value propositions through a consultative selling approach, clear communication, problem-solving oriented, and utilize data to drive actionable insights.Building Relationships with Key Decision Makers - Develop relationships with key influencers and decision-makers within senior management of prospective accounts, along with internal stakeholders and working teams to develop business plans that exceed expectations. Understand Sellers' goals, decision-making processes, and success metrics.Advocating For the Platform - Champion and evangelize our platform, and its evolving capabilities, to prospective sellers. Drive awareness and adoption of new seller services. Attend trade shows and external events to generate new partner opportunities.Being Seller Obsessed - Listen to seller feedback, challenges, and needs. Partner with cross-functional teams (e.g., product, site operations, partner support, etc.) to continuously improve the platform and experience.Thinking Creatively - Explore and innovate! Develop and test new partnerships or services that create shared value for sellers, customers, and Walmart.Preferred Qualifications• Bachelor's degree in Business or a related field and 3 years' experience in Business Management, Supply Chain, Marketing, Omni-Channel, Merchandising, or a related area, or a related area OR 5 years' experience in Supply Chain, Transportation, Business Management, Marketing, Omni-Channel Merchandising, or a related area• MBA• Experience leading and completing cross-functional projects• Experience in Seller Account Management and Success• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines• Strong influencing and interpersonal skills• Detail and results-oriented with sense of urgencyAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $90,000.00-$180,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Primary Location...701 S. Walton Blvd., Bentonville, AR 72716-6209, United States of America
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What You Should Know About Senior Manager, Strategic Account Management (HO) - International Marketplace, Walmart

Join Walmart as a Senior Manager, Strategic Account Management (HO) - International Marketplace in Greenland, AR, and become an integral part of a team that influences the lives of over 295 million global customers each week. This is not just another career move; it's an opportunity to work with a Fortune #1 company that truly values diversity and inclusion. As the Senior Manager, you will spearhead the growth of GMV sales for Walmart's e-commerce marketplaces by delivering strategic guidance to cross-border Sellers. Your focus will be on building meaningful relationships with third-party Sellers and driving participation in programs that foster growth like Walmart Fulfilment Services and Walmart Connect. With a consultative sales approach, you will manage a book of high-value accounts while advocating for Sellers' needs internally. Your vision and seller-centric mindset will set you apart, enhancing engagement, adoption, and ultimately driving revenue. If you're results-driven, thrive in dynamic environments, and are passionate about e-commerce, this is your chance to make a difference and provide significant value to Sellers in Walmart's international marketplaces. We can’t wait to see how your innovative thinking and leadership skills will help accelerate our mission!

Frequently Asked Questions (FAQs) for Senior Manager, Strategic Account Management (HO) - International Marketplace Role at Walmart
What are the main responsibilities of the Senior Manager, Strategic Account Management - International Marketplace at Walmart?

The Senior Manager, Strategic Account Management at Walmart is focused on growing GMV sales for the company's e-commerce marketplaces. This role involves providing strategic advice to cross-border Sellers, fostering trust and relationships, and driving participation in growth programs like Walmart Fulfilment Services and Walmart Connect. Additionally, they will advocate for Sellers' needs by collaborating with cross-functional teams to enhance the overall Seller experience.

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What qualifications are preferred for the Senior Manager, Strategic Account Management position at Walmart?

Walmart prefers candidates for the Senior Manager, Strategic Account Management position to have a Bachelor's degree in Business or a related field along with at least three years of relevant experience. An MBA is also a plus, as is prior experience in Seller Account Management, supply chain, or e-commerce. Strong organizational and interpersonal skills, combined with a results-oriented mindset, are highly valued in this role.

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How does the Senior Manager at Walmart support Sellers in the International Marketplace?

In the role of Senior Manager, Strategic Account Management, you will support Sellers by offering strategic insights and coaching them on essential building blocks for long-term business development. This includes driving engagement in key growth programs and troubleshooting challenges they may face, ensuring that Sellers feel empowered to succeed on Walmart’s platforms.

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What skills are essential for a Senior Manager, Strategic Account Management at Walmart?

Essential skills for the Senior Manager, Strategic Account Management role at Walmart include strong leadership capabilities, excellent communication, and problem-solving skills. The ability to build relationships quickly and influence decision-making at various levels is crucial. Additionally, candidates should possess a keen understanding of e-commerce marketplaces and a seller-centric mindset to effectively advocate for Sellers within the organization.

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What benefits does Walmart offer to the Senior Manager, Strategic Account Management role?

Walmart provides a comprehensive benefits package for the Senior Manager, Strategic Account Management position, which includes competitive pay, performance-based bonuses, health benefits like medical and dental coverage, as well as 401(k) plans and paid time off. Notably, Walmart also covers educational expenses through its Live Better U program, allowing associates to pursue higher education without the financial burden.

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Common Interview Questions for Senior Manager, Strategic Account Management (HO) - International Marketplace
Can you describe your experience with account management in e-commerce?

When discussing your experience, highlight specific accounts you managed, the strategies you implemented, and the results you achieved. Make sure to connect your past roles with your understanding of e-commerce market dynamics and how those experiences would translate to the Senior Manager position at Walmart.

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How do you prioritize tasks when managing multiple accounts?

Effective prioritization requires a mix of urgency and strategic planning. Discuss how you assess account value, potential for growth, and client needs, and then align your daily or weekly tasks based on those assessments. Providing examples of past success here will show your effectiveness in handling multiple priorities.

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How do you approach building relationships with key decision-makers?

Focus on establishing trust and understanding needs. Highlight your networking skills and examples of how you've cultivated relationships in the past. It's important to show that you can adapt your communication style to resonate with different audiences while maintaining focus on mutual benefits and outcomes.

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What strategies would you use to drive the adoption of new seller services?

Discuss your prior experience in rolling out new programs and the tactics you employed, which could include training sessions, personalized communication, or tackling resistance to change. Stress your belief in the value of the services and how educating Sellers on these benefits can lead to higher adoption rates.

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Describe a time you had to resolve a conflict with a Seller or team member.

Provide a specific situation where you effectively managed conflict through active listening and problem-solving. Outline how you approached the situation, the resolution you achieved, and what you learned from the experience. This showcases your interpersonal skills and ability to turn challenges into positive outcomes.

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How do you utilize data to drive decision-making in account management?

Emphasize your ability to analyze data trends to assess Seller performance and identify growth opportunities. Discuss tools or metrics you've used in previous roles to guide your strategies and how those insights helped you achieve tangible results. This shows your data-driven approach to account management.

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What motivates you in a sales-driven environment?

Share your passion for relationship-building and problem-solving. Explain how seeing clients succeed inspires you and motivates your efforts in driving revenue growth. Providing anecdotes about past successes attributed to your motivation can strengthen your response.

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How do you handle high-pressure situations and tight deadlines?

Focus on your time-management strategies. Mention techniques such as prioritizing tasks, setting clear milestones, and remaining adaptable to shifting circumstances. Offer an example of a past high-pressure situation where you successfully met deadlines without compromising quality.

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What is your experience with cross-border e-commerce?

Discuss any specific experience or knowledge you have about international regulations, cultural nuances, and logistics involved in cross-border selling. Assure the interviewer of your familiarity with the complexities and how you can leverage that experience to benefit Walmart’s global marketplace.

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What are your long-term career goals, and how does this position at Walmart fit into them?

Articulate your career aspirations, such as developing your leadership skills or deepening your expertise in e-commerce. Explain how the role of Senior Manager, Strategic Account Management aligns with these goals and how you see yourself contributing to Walmart's mission in the process.

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