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(USA) Director, UX Design - Experience Platforms - People Product & Design - job 2 of 2

Position Summary...What you'll do...Director, UX Desi gn - Experience Platforms - People Product & DesignAbout the TeamWalmart's People Product & Design organization is focused on transforming the associate experience through consumer-grade AI-driven digital experiences. Our mission is to activate Walmart's people-led and tech-powered strategy by building people experiences that serve 2.1 million associates across Walmart US, Sam's Club, Walmart International and Campus. Our portfolio spans all aspects of the associate journey, including talent acquisition, talent management, workforce planning, learning, benefits, compensation, associate listening, time and attendance, core HR, payroll and more. We are the team behind some of Walmart's most innovative associate-centric tools, including Me@Campus , Me@SamsClub and My Assistant. We proudly serve as a key driver of innovation within Walmart's Global People organization, reporting through Walmart's Chief People Officer.Here, you'll have the opportunity to bring your ideas to life, work on 0->1 digital experiences and make a lasting impact on the associate experience. Innovation is ingrained in our culture, fostering out-of-the-box thinking, creative problem-solving, and a willingness to challenge norms. Our team values open communication, respect, associate-centricity, and strategic thinking that's anchored on driving outcomes for our business and 2.1 million associates across the globe. We are reimagining the future of HR, leveraging AI to empower associates, making the complex simple, and enabling the Global People organization's boldest digital ambitions.The Director, Experience Platforms role at Walmart is a critical strategic role. This leader will be part of creating the comprehensive enterprise-wide design strategy to grow and evolve our digital people experiences. In addition to being a thought partner to our business, engineering, and product partners, this leader will help set the standards for consumer grade tools, and experiences for our associates across campus and field populations. This role includes leadership, hands-on design and design direction, and growth of a team of designers in this area.In this role, you will employ your depth of knowledge designing enterprise software and services to make the complex simple, clear, and trusted. With your strong and growing team of world-class designers, you'll test your excellent interaction designs with real-world end users to learn and iterate better.You'll bring your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.By innovating on the world's biggest stage, you will have the chance to shape the future of the associate experience at the Fortune #1 company. If you are motivated by complex, purposeful challenges, being Director, Experience Platforms , at Walmart could be the fit you've been looking for.You'll sweep us off our feet if you have...• Expertise in design systems, information architecture, content design, AI integration, and art direction.• Strong collaboration skills, with a demonstrated ability to work cross-functionally with product, engineering, and business stakeholders.• Excellent communication and storytelling skills, with experience presenting to executive leadership.• Skilled at using data and user feedback to guide design decisions and improve outcomes.• Track record of shipping high-impact, high-visibility products in a fast-moving and changing environment - one that celebrates experimentation, iteration, and shipping• Ability to define and advocate for a design vision and follow through with a plan on how to deliver against it• A strong strategic mindset and a systems thinking approach• Been a skilled change maker who is not afraid to think big and challenge the status quo• Thorough experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping• Champion of a design philosophy that is inclusive of all peopleYou'll make an impact by:• Lead ing the design of a cohesive, enterprise-wide application platform, focusing on navigation, shared experiences, AI tools, and design standards. Balance hands-on design with strategic direction.• Act ing as a thought leader and key partner to business, product, and engineering teams, ensuring alignment between design strategy and business objectives .• Build ing and nurture a team of world-class designers, driving continuous improvement in design craft, process, and outcomes.• Establish ing and maintain design standards for consistency across all digital touchpoints, ensuring a high bar for quality and user experience.• Lead ing user research, usability testing, and data analysis to inform design decisions and drive iteration toward optimized solutions.• Defin ing the visual direction and interaction patterns across the platform, ensuring pixel-perfect execution while adhering to accessibility and usability best practices.• Driv ing innovation by integrating AI-powered tools and personalization into the platform to enhance user experience and efficiency.• Present your design vision and product rationale to stakeholders with compelling storytelling, clearly articulating the impact on both the user and business.Minimum Qualifications• Bachelor's degree in UX Design, Business, Communications, Fine Arts, or related field and 10+ years of experience in Product Design or related field. 3+ years of experience building and leading high performing teams. 3+ years of experience leading cross-functional teams.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.E qual Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $130,000.00-$260,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 8 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.3 years' supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...508 Sw 8Th St, Bentonville, AR 72712, United States of America
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What You Should Know About (USA) Director, UX Design - Experience Platforms - People Product & Design, Walmart

As the Director of UX Design for Experience Platforms at Walmart in Elkins, AR, you will embark on an exciting journey aimed at transforming the associate experience through innovative, AI-driven digital solutions. This role is not just about leadership; it's about collaboration, creativity, and making a real impact on the experiences of 2.1 million associates across Walmart's vast network, which spans Walmart US, Sam's Club, and beyond. Imagine leading the design of applications that simplify HR processes, enhancing everything from talent management to payroll, all while fostering a culture of innovation and strategic problem-solving. You'll be at the forefront of creating user-friendly business tools that make day-to-day tasks easier for associates. Your experience in enterprise software design will shine as you ensure that our applications are not only functional but also beautiful and engaging. In this role, open communication and respect for diverse perspectives are valued, contributing to a supportive team environment where your ideas can thrive. If you're passionate about human-centric design and enjoy a fast-paced, results-driven environment, this position is your chance to shape Walmart's digital future. As you lead a world-class team of designers, you'll turn complex challenges into elegant solutions, all while championing inclusive design philosophies. Join us at Walmart as we pave the way for a more connected, empowered workforce!

Frequently Asked Questions (FAQs) for (USA) Director, UX Design - Experience Platforms - People Product & Design Role at Walmart
What are the main responsibilities of the Director of UX Design at Walmart?

The Director of UX Design at Walmart is responsible for creating a comprehensive enterprise-wide design strategy that enhances digital experiences for associates. This role involves leading a team of designers, establishing design standards, conducting user research, and ensuring collaboration across business, product, and engineering teams to achieve user-friendly applications.

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What qualifications do I need to apply for the Director, UX Design position at Walmart?

To apply for the Director, UX Design position at Walmart, candidates should possess a Bachelor's degree in a relevant field and 10+ years of experience in Product Design or related areas. Additionally, candidates should have at least 3 years of experience leading high-performing teams and cross-functional initiatives.

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What core skills are essential for the Director of UX Design at Walmart?

Key skills essential for the Director of UX Design include a strong understanding of design systems, excellent collaboration and communication skills, the ability to analyze data and user feedback to guide design decisions, and a proven track record of delivering high-impact products in a fast-paced environment.

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How does Walmart promote innovation within the UX Design team?

Walmart promotes innovation within the UX Design team by fostering a culture that values out-of-the-box thinking and creative problem-solving. The team is encouraged to experiment with concepts, iterate based on user testing, and design engaging experiences that meet the needs of associates across the organization.

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What benefits does Walmart provide to their Director of UX Design?

Walmart offers a competitive salary along with performance-based bonus opportunities, comprehensive health benefits, a 401(k) match, paid parental leave, and additional perks such as education reimbursement through their Live Better U program. There are also flexible paid time off options to ensure work-life balance.

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Common Interview Questions for (USA) Director, UX Design - Experience Platforms - People Product & Design
Can you describe your experience with leading UX design teams?

When answering this question, highlight specific examples of how you've successfully managed design teams, fostered collaboration, and guided projects from concept to execution. Discuss any strategies you implemented to ensure high-quality outcomes and continuous improvement.

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How do you prioritize user needs in your design process?

Explain your approach to user-centered design, including how you gather user feedback, conduct usability testing, and use data insights to shape your designs. Emphasize your commitment to inclusivity and how you advocate for diverse user perspectives.

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What is your methodology for overseeing the integration of AI in design projects?

Share your understanding of AI-driven design methodologies, detailing how you've successfully incorporated AI tools into past projects. Discuss the balance between technology advancement and maintaining a strong user experience.

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How do you handle design critiques from stakeholders?

Discuss your process for presenting designs to stakeholders, including how you welcome constructive feedback and communicate design rationale. Highlight your problem-solving skills and adaptability when facing differing opinions.

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What strategies do you use to keep your design team motivated?

Describe how you create an engaging work environment that inspires creativity and innovation among team members. Mention any practices you implement to recognize achievements and encourage professional development.

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Can you give an example of a successful project that you led?

Share a narrative about a project where your leadership led to significant positive outcomes. Focus on the goals, challenges faced, and the processes you used to navigate obstacles towards successful project completion.

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How do you ensure consistency in design across various platforms?

Talk about your approach to maintaining design standards and guidelines across multiple digital products. You may refer to your experience with creating design systems or conducting regular team alignment meetings.

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What tools and technologies do you prefer for UX design?

Provide an overview of your preferred design tools and software, discussing why you find them effective for your workflows and how they enhance collaboration within your team. Aim to reflect on industry trends you stay updated with.

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How do you approach competitive analysis in your design process?

Explain your methodology for conducting competitive analysis and how it informs your design strategies. Highlight any specific frameworks or tools you use to assess competitors and identify opportunities in the market.

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What is your understanding of accessibility in UX design?

Showcase your knowledge about accessibility best practices and how you implement them into your designs. Share examples where you've proactively ensured that your designs are usable by everyone, regardless of ability.

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