(USA) General Manager (Grocery - Full & MDC) - job 1 of 3

As a General Manager at Tommy Bahama, you will be responsible for the overall operation of the restaurant, from direct team leadership to ensuring exceptional service. You'll develop and streamline restaurant processes while collaborating with the Regional Manager. It's essential to create a welcoming atmosphere that showcases the Tommy Bahama lifestyle, all while managing both back-of-house and front-of-house operations expertly.

To qualify for the General Manager role at Tommy Bahama, candidates need at least 5 years of hospitality experience and 3 years in a management position. A current food handler’s card and strong knowledge of food and beverage are essential, along with excellent communication skills and proficiency in computer systems. A high school diploma or GED is also required.

Tommy Bahama is committed to supporting the career growth of its General Managers through tailored training programs and assistance with career development strategies. You'll work closely with your team to promote internal career growth and employee retention, ensuring that everyone has the tools they need to succeed.

The ideal candidate for the General Manager role at Tommy Bahama will bring over 5 years of relevant hospitality experience and at least 3 years in restaurant management. A strong understanding of food and beverage menu items, preparation methods, and guest service excellence is crucial for thriving in this role.

The salary for a General Manager at Tommy Bahama ranges from $90,000 to $130,000 annually. Various factors, including your experience and skills, as well as the work location and budget, will influence the final compensation offered.

In answering this question, emphasize the importance of communication, training, and feedback. Mention how you'd assess individual strengths, implement training programs, and create a culture of open dialogue to enhance team cohesion and efficiency.

Discuss your approach to resolving conflict, highlighting your strong communication skills. Explain that you would address issues promptly, encouraging open discussion to identify root causes and work towards a collaborative solution.

When responding, share specific instances where you successfully contributed to menu planning. Talk about how you consider customer preferences, seasonal ingredients, and cost-effectiveness to create appealing and profitable menu items.

Provide insight into how you would train staff on customer service standards, set clear expectations, and create a guest-centric culture where feedback is valued. Relate any successful experiences you've had in enhancing guest experiences.

Use this opportunity to share a specific example, detailing your approach to identifying inefficiencies, developing solutions, and implementing changes that led to improved operations or increased sales.

Highlight the importance of a structured training program that focuses on core competencies and ongoing education. Mention your commitment to mentoring staff and supporting their professional growth through individual development plans.

Explain that you consistently follow industry news, participate in professional development activities, and network with peers. This demonstrates your commitment to staying ahead and applying new trends in your restaurant.

Discuss key performance indicators such as food cost, labor cost, customer satisfaction scores, and employee turnover rates. Explain how you utilize these metrics to guide decision making and align team goals.

In your answer, describe strategies for keeping calm and organized amidst a busy service. Illustrate how you'd utilize team coordination and communication to ensure efficiency and maintain service standards.

Articulate your understanding of Tommy Bahama's brand identity, such as its focus on a relaxed lifestyle and exceptional dining experiences. Discuss how you would embody and promote this philosophy through staff training, marketing, and guest interactions.