Assistant Store Manager - Biltmore Fashion Park

As an Assistant Store Manager at Warby Parker, you'll engage directly with customers, manage the inventory, lead a team of 8–10 Retail Advisors, and implement processes that improve service. You'll also oversee daily operations including troubleshooting the point-of-sale system and ensuring the store remains a welcoming space for all customers.

To qualify for the Assistant Store Manager position at Warby Parker, candidates should have at least one year of management experience in retail, exceptional interpersonal skills, and a track record of success in customer-focused environments. An entrepreneurial spirit and eagerness to learn are key attributes we’re looking for!

At Warby Parker, exceptional customer service is about building meaningful connections with our customers. As an Assistant Store Manager, you will lead by example, demonstrating empathy and support while ensuring that every customer feels valued and leaves with a smile. Your goal is to create a positive, inclusive shopping experience every day!

As an Assistant Store Manager at Warby Parker, you can expect to work within a collaborative and supportive team environment. Leading a talented group of Retail Advisors, you will foster an inclusive culture that encourages team members to reach their targets while consistently uplifting each other’s spirits.

Full-time employees at Warby Parker enjoy a range of benefits, including health, vision, and dental insurance, paid time off, retirement savings plans with a match, optical education reimbursement, and parental leave, among others. Our goal is to ensure our team feels supported both at work and in their personal lives.

When discussing team leadership, focus on a specific example where you motivated your team to achieve a goal. Explain the context, your approach to leading, and the results you achieved, highlighting metrics or outcomes that reflect your success.

Highlight your conflict-resolution skills. Share a story where you managed a tough customer interaction by actively listening, empathizing with their position, and providing a satisfactory solution, all while preserving Warby Parker's values of service and care.

Mention specific strategies like enhancing product displays, organizing engaging events, or training the team on product knowledge. Share how those ideas can positively impact customer satisfaction and drive sales.

Discuss your philosophy on constructive feedback, emphasizing open communication, specific goal-setting, and recognizing achievements. Illustrate your approach to performance reviews as a way to motivate and empower team members.

Explain your approach to effective inventory management, highlighting your previous experiences in maintaining optimal stock levels, using inventory systems, and ensuring that the product availability aligns with customer needs.

Emphasize the importance of leadership, communication, and customer focus. Discuss how balancing operational responsibilities with creating a positive team environment contributes to the overall success of the store.

Share personal strategies for staying motivated, such as setting small goals, fostering team camaraderie, and maintaining a positive attitude. Discuss how these techniques not only keep you motivated but also inspire your team.

Propose team-building activities, such as monthly outings, recognition programs, or team challenges that encourage collaboration. Highlight the importance of strong team dynamics in delivering exceptional service.

Share your approach to addressing conflicts promptly and constructively. Focus on facilitating open dialogues between team members and fostering a culture of respect and understanding.

Reflect on Warby Parker’s mission and values, expressing your alignment with their vision of providing exceptional eye care and promoting social good. Share how your personal and professional values make you a great fit for the culture.