Licensed Optical Keyholder - Scottsdale Fashion Square

As a Licensed Optical Keyholder at Warby Parker, your primary duties include assisting customers with their eyewear needs, taking and recording precise measurements, fitting and adjusting eyewear, and ensuring that our products meet the highest optical standards. In addition, you will help to mentor the optical team, drive sales, and maintain smooth store operations.

To be considered for the Licensed Optical Keyholder position at Warby Parker, you must be a licensed dispensing optician where required or an ABO-certified optician in non-licensing states, with a minimum of two years of experience in a supervisory role. Strong communication skills and a passion for eyewear and retail are essential.

A Licensed Optical Keyholder at Warby Parker facilitates a positive work environment by leading with enthusiasm, providing support and mentorship to team members, and fostering a collaborative atmosphere. Celebrating team wins and encouraging staff development are also valuable ways to keep morale high.

As a Licensed Optical Keyholder at Warby Parker, you can expect to engage with customers through one-on-one consultations, helping them understand their eyewear options, answering queries about prescriptions, and providing personalized fitting services to enhance their shopping experience.

Full-time Licensed Optical Keyholders at Warby Parker enjoy a comprehensive benefits package that includes health, vision, and dental insurance, paid time off, a retirement savings plan with company matching, parental leave, and optical education reimbursement among many other perks.

In answering this question, make sure to highlight your relevant experience, particularly any supervisory roles. Discuss specific tasks you handled, such as fitting glasses, assisting customers, or training new staff. Share anecdotes that illustrate your expertise and commitment to outstanding customer service.

An effective answer should outline your attention to detail and systematic approach to quality control. Describe how you take measurements, adjust fittings, and your process for reviewing finished products to guarantee quality service and customer satisfaction.

When asked this question, share specific initiatives or practices you’ve implemented to foster a positive team culture. This could include team-building activities, regular feedback opportunities, or personal mentorship. Articulate the outcomes and improvements in team dynamics.

Outline a structured approach for handling challenging customers, focusing on empathy, active listening, and problem-solving. Give a specific example of a past situation where you successfully resolved an issue, showcasing your interpersonal skills.

Express your alignment with Warby Parker’s mission and values, emphasizing your passion for eyewear and customer satisfaction. Discuss what excites you about their unique corporate culture and how you can contribute to their goals.

Demonstrate your commitment to continuous learning by discussing any specific resources you use, such as industry publications, online courses, or professional associations. Share how you apply this knowledge in your professional practice.

Provide examples of how you prioritize tasks and manage your time effectively, especially during peak hours. Mention tools, techniques, or methods that help you stay organized and focused on delivering excellent customer service.

Discuss your training philosophy and how you would approach onboarding new team members. Outline steps such as shadowing, hands-on practice, and regular feedback. Highlight your nurturing approach to help develop their skills and confidence.

In your response, share a specific and quantifiable example of a successful sale you led. Highlight what steps you took to identify needs, educate the customer, and ultimately close the sale while ensuring customer satisfaction.

Articulate your belief about the most critical quality for success in this role, drawing from your experiences. Whether it's empathy, expertise, or leadership, provide reasoning and examples to substantiate your views.