Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.
Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify’s first investment in Asia. Additionally, we’re one of the industry's top Meta BSPs (Business Solution Providers).
We serve 12000+ customers across 100+ countries. As a remote-first company, we prioritize adaptability and inclusivity. Our talented team spans the globe, working collaboratively to drive innovation and empower businesses through WhatsApp.
We are expanding our Support Operations team and are looking for a Technical Support Operations Analyst focused on tools, systems, and insights to help scale our global customer support function. This role will be pivotal in driving operational excellence, exploring strategies to implement AI-driven automation, and delivering an exceptional customer experience through data, innovation, and collaboration.
As Wati continues to grow rapidly, our customer support operations must evolve just as fast. This role is critical in ensuring that our support teams have the right tools, processes, and insights to operate efficiently and deliver world-class service at scale. You’ll work cross-functionally across support, product, and business teams to implement impactful improvements, identify inefficiencies, and drive innovation through AI-powered solutions and automation.
If you're excited by the challenge of scaling operations, love working with data and systems, and want to help shape the future of customer support, this role is for you.
Please note: This is not a typical 9–5 role.
We work across global time zones, so flexibility is essential. You’ll be expected to deliver results, which may require occasional overtime or working outside regular hours. If you’re outcome-driven and thrive in a fast-paced environment, we’d love to hear from you.
Scope: Tools, Systems, Automations & Insights
Wati is seeking a Technical Support Operations Analyst, and this could be your chance to join a trailblazing team in the CPaaS sector. Based in a remote-first setup, we focus on delivering innovative business messaging solutions that make communication as easy as a text on WhatsApp. With backing from notable investors like Sequoia and a proud partnership with Shopify, we cater to over 12,000 customers across the globe. As a Technical Support Operations Analyst, you will be instrumental in enhancing our global support function by implementing tools and innovative solutions that streamline operations and improve customer experiences. You’ll collaborate closely with various teams, analyze data to derive actionable insights, and help incorporate AI-driven automation into our processes. This role isn’t just about maintaining the status quo—you’ll play a key role in identifying inefficiencies and unleashing your creativity to drive operational excellence in customer support. This position does require flexibility in working hours, as we aim to serve an international customer base that's active across multiple time zones. If you thrive in a dynamic environment and possess a passion for data, systems, and transforming customer support, we’d be thrilled to get to know you. Join us at Wati, and help shape the future of business communication!
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WATI is an early-stage, fast-growing SaaS platform that is revolutionizing how businesses communicate with their customers. We believe customer relationships are built through conversations, one message at a time. Through our cutting-edge customer...
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