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Payroll Manager

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.


We are seeking a highly skilled and detail-oriented Payroll Manager to oversee and execute payroll operations for our Canadian and US employees. This role will be transitioning payroll from our Finance Department to People & Culture for the first time and has a unique opportunity to establish new processes and support the expansion of employee programs.


Here’s How You Make an Impact:
  • Own the full payroll cycle and process semi-monthly payroll for Canadian employees in ADP WorkforceNow and for US employees in Justworks, issuing ROEs and responding to Service Canada inquiries.
  • Handle onboarding into payroll, employee information updates, terminations, commissions, bonuses, stock plan, and expense reimbursements.
  • Responsible for year-end payroll reporting including T4s and W2s, reconciling payroll data and processing T4 adjustments as needed.
  • Assist the People & Culture Operations team with flex fund program and communications as well as other benefits administrationResponsible for administering all details of Wave’s LTIP and STIP plans.
  • Manage employee communication, including organization-wide notifications and answering employee’s payroll inquiries in a timely and professional manner.
  • Maintain and update payroll records, including deductions, garnishments, and benefits, and partner with Finance to handle handle payroll-related government remittances.
  • Review and reconcile monthly benefit premiums and invoices, and calculate premiums to be deducted from each employee.
  • Responsible for continuous transformation of the payroll process, by identifying streamlining opportunities and ensuring compliance with internal controls, while bringing industry best practices and tools to the organization.
  • Monitor federal and provincial legislation impacting payroll, ensure compliance, and advise management on necessary actions.
  • Stay updated on payroll requirements by agencies (CRA, WSIB, etc.)Lead and prepare for internal and external audits, and participate in projects focused on payroll, enhancements, and new program rollouts.


You Thrive Here By Possessing the Following:
  • 5 years of experience processing Canadian and US payroll.
  • Proven experience in payroll management, with a strong preference for experience in fast-paced or scaling organizationsPayroll certification (e.g., PCP, CPM, CPP) is required.
  • Proficiency in payroll systems and tools (e.g., ADP, Justworks, etc.).
  • Strong understanding of multi-jurisdictional payroll compliance, including salaried, contract, and equity compensation.
  • Exceptional attention to detail and analytical skills.
  • Ability to work independently and establish or enhance processes.
  • Strong collaboration skills to partner effectively across HR, Finance, and external vendors.
  • A proactive mindset, with a focus on continuous improvement and problem-solving.


At Wave, you’re treated like the incredible human being you are. 


Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.

We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.

We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously. 

We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!


We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are.  Contributing to an inclusive culture is a part of all of our job descriptions. 


We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.  


Are you ready to be a Waver? Join us!

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What You Should Know About Payroll Manager, Wave HQ

At Wave, we are passionate about empowering small businesses to take control of their finances. We’re currently on the lookout for a dedicated Payroll Manager to help us transition our payroll operations from the Finance Department to our People & Culture team. This is a fantastic opportunity to play a pivotal role in establishing processes that support our expanding employee programs. As the Payroll Manager, you’ll be responsible for managing the complete payroll cycle, ensuring timely and accurate processing for our Canadian and US employees using platforms like ADP WorkforceNow and Justworks. You’ll handle everything from onboarding and processing employee updates to issuing ROEs and ensuring compliance with payroll legislation. Your meticulous attention to detail will be vital when preparing year-end reports, dealing with payroll reconciliations, and managing employee communications regarding payroll inquiries. You’ll also collaborate closely with our People & Culture Operations team to enhance benefits administration and maintain payroll records seamlessly. We value innovation, so you’ll have the chance to streamline payroll processes and lead initiatives for various payroll enhancements. With 5 years of experience in payroll management and relevant certifications, you’ll thrive in our fast-paced environment. And whether you prefer flexibly working from home or joining us at our vibrant office in Toronto, Wave is committed to your growth and well-being. If you’re ready to bring your expertise to a nurturing and inclusive workplace, we would love to welcome you as our new Payroll Manager!

Frequently Asked Questions (FAQs) for Payroll Manager Role at Wave HQ
What are the key responsibilities of a Payroll Manager at Wave?

The Payroll Manager at Wave is responsible for overseeing and executing both Canadian and US payroll operations. This includes managing the complete payroll cycle using systems like ADP WorkforceNow and Justworks, handling onboarding, terminations, and processing employee bonuses and reimbursements. Additionally, the role involves preparing year-end payroll reports, managing employee communications, and continuously improving payroll processes to ensure compliance with laws and regulations.

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What qualifications are required to apply for the Payroll Manager position at Wave?

To qualify for the Payroll Manager position at Wave, candidates should have a minimum of 5 years of payroll processing experience for both Canadian and US employees. Additionally, payroll certification (such as PCP, CPM, or CPP) is required. Proficiency in payroll systems is important, along with a strong understanding of multi-jurisdictional payroll compliance. Exceptional attention to detail and collaborative skills are also essential.

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How does Wave support its Payroll Manager in terms of career development?

Wave is committed to nurturing the growth of its employees. As a Payroll Manager, you will have access to various learning experiences, educational allowances, and mentorship to help you enhance your skills. The supportive company culture encourages continuous learning and professional development, ensuring you’re well-equipped to succeed in your role.

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What tools and systems will the Payroll Manager use at Wave?

The Payroll Manager at Wave will primarily work with ADP WorkforceNow for Canadian payroll and Justworks for US payroll. Familiarity with these tools is highly beneficial. You will also collaborate with the Finance department for payroll-related tasks and utilize various tools to streamline payroll processes and enhance reporting.

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What is the work environment like for a Payroll Manager at Wave?

At Wave, we offer a flexible work environment where you can choose to work from the office in Toronto or from home, depending on what suits you best. Our company culture is inclusive and empowering, fostering a sense of belonging and collaboration. As a Payroll Manager, you’ll be part of a dynamic team that values respect, innovation, and diversity, contributing to a positive workplace atmosphere.

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Common Interview Questions for Payroll Manager
Can you describe your experience with payroll processing for both Canadian and US employees?

When answering this question, provide specific examples of your previous payroll processing experience, including the systems you have used and the number of employees you managed. Discuss your understanding of the nuances in payroll legislation for both countries and any challenges you faced.

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How do you ensure accuracy in payroll calculations?

Highlight your attention to detail and methods you implement to double-check your calculations. Discuss any software tools or reconciliation processes you use to maintain accuracy in payroll and provide examples of how you have resolved discrepancies in the past.

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What strategies do you have for staying updated with payroll legislation?

Discuss your proactive approach to remain informed about payroll legislation, such as subscribing to industry newsletters, participating in webinars, or being part of professional payroll associations. Provide examples of how you have adapted payroll processes based on new regulations.

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Describe a time you improved a payroll process. What was the outcome?

Utilize the STAR method (Situation, Task, Action, Result) to illustrate a specific instance where you identified a need for improvement in payroll processing. Detail the steps you took to implement changes and discuss the positive impact it had on efficiency or employee satisfaction.

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How do you handle payroll inquiries from employees?

Explain your customer service approach when dealing with payroll inquiries. Provide an example of a challenging inquiry you successfully addressed, emphasizing your communication skills and how you ensured employee satisfaction.

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What is your experience with year-end payroll reporting?

Outline your experience with year-end reporting such as T4s and W2s. Discuss the processes you follow to prepare these reports and any challenges you've faced during year-end payroll closures, emphasizing how you overcame them.

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How do you approach compliance with payroll tax laws?

Discuss your understanding of payroll tax compliance in both Canada and the US. Highlight your experience in managing tax-related submissions and how you keep up to date with changes in tax laws, ensuring your organization remains compliant.

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Can you give an example of how you've facilitated a payroll audit?

Provide an example using the STAR method. Describe your role in preparing for an internal or external audit, how you organized payroll documentation, and what measures you took to address any findings or recommendations from the audit.

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What payroll software are you most comfortable using, and why?

Mention specific payroll software you have used, such as ADP or Justworks, and explain your level of expertise with these tools. Highlight features you find useful and how they have helped you efficiently manage payroll processes.

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How do you handle sensitive employee information in payroll?

Address the importance of confidentiality in payroll processing. Outline the practices you follow to ensure sensitive information is protected, including data security measures and protocols for sharing information safely within the organization.

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Founded in 2010 and headquartered in Toronto, Ontario, Wave Apps provides software solutions and related services for small business owners to manage finances.

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Full-time, hybrid
DATE POSTED
January 9, 2025

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