Senior Program Manager, Commercial Operations

As a Senior Program Manager in Commercial Operations at Waymo, your responsibilities will include analyzing vehicle supply data, leading retrospectives to understand and address supply dips, and collaborating with various teams to set performance targets. You'll also be responsible for defining escalation protocols and training to ensure swift resolutions of supply issues. Your role is crucial in ensuring smooth operations and maximizing our service levels.

To qualify for the Senior Program Manager position in Commercial Operations at Waymo, you should have at least 10 years of experience in data interpretation and optimization, along with a minimum of 5 years of project management experience. Strong analytical skills, understanding of supply chain dynamics, and the ability to lead cross-functional initiatives are essential for success in this role.

The Senior Program Manager in Commercial Operations plays a critical role in helping Waymo achieve its mission of becoming the most trusted driver. By analyzing data to optimize vehicle availability and collaborating with teams across markets, you ensure that our autonomous ride-hailing service runs efficiently. This contributes directly to increasing access to mobility and enhancing the overall rider experience.

The expected salary range for a full-time Senior Program Manager in Commercial Operations at Waymo is between $180,000 and $227,000, based on various job-related factors such as experience, location, and skill level. Additionally, employees are eligible for bonus programs and a comprehensive benefits package.

At Waymo, Senior Program Managers have ample opportunities for growth and development. With exposure to various departments and leadership, you'll enhance your project management and strategic planning skills. The inclusive culture at Waymo encourages innovation and collaboration, allowing you to make impactful contributions that could lead to potential promotions and further responsibilities.

When discussing your approach to data analysis for supply management, emphasize your experience with SQL and how you've utilized dashboards to derive insights. Talk about specific methodologies you've implemented to identify key trends or disruptions and how those insights have driven decision-making in past roles.

In your response, highlight a specific incident where you successfully identified and addressed a supply disruption. Detail the steps you took to investigate the issue, the solutions you implemented, and the outcomes that improved overall service levels. This showcases your problem-solving abilities and direct impact on operations.

Discuss your experience in developing market-specific strategies by analyzing data on local supply and demand. Highlight your ability to work with cross-functional teams and explain how collaboration with supply and demand teams led to performance targets that improved vehicle availability efficiently.

To ensure alignment between teams, emphasize your communication skills and experience in establishing common goals. Discuss how you foster collaboration through regular meetings, shared objectives, and transparent reporting, which encourages team members to contribute effectively to collective goals.

Training is essential in managing supply issues as it builds a knowledgeable team ready to handle challenges. Mention your experience in designing training programs that empower team members with the procedures and protocols necessary for effective problem resolution and decision-making under pressure.

When prioritizing competing operational goals, describe your method of assessing the impact of each goal on overall performance. Use examples that reflect your analytical mindset and ability to make informed decisions, balancing short-term needs against long-term objectives to optimize operations.

In your response, mention any project management methodologies such as Agile, Scrum, or Waterfall that you've utilized in previous roles. Include examples of how these methodologies enabled you to streamline processes, enhance team productivity, and deliver successful outcomes in complex projects.

Choose a specific scenario where you coached a team member, outlining the techniques you used to convey best practices in supply management. Highlight your ability to share knowledge, provide constructive feedback, and foster an environment conducive to learning, which ultimately benefits the team's performance.

Discuss your proactive approach to keeping abreast of industry trends, mentioning resources such as webinars, industry publications, or networking with professionals in the field. Illustrate how your continuous learning helps you implement innovative practices that enhance operational efficiency.

Share your experience where data-driven decision-making played a pivotal role. Explain the processes you used to gather relevant data, the tools or software that facilitated analysis, and how your insights led to improved outcomes in operational efficiency or supply performance.