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Senior Program Management Lead, D2C & Ecommerce

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

We are seeking a highly skilled and experienced Program Management Lead to support Oura’s D2C e-commerce business. As the Program Management lead, you will manage a portfolio of e-commerce initiatives as well as the respective run the business requirements. Your strategic mindset, exceptional leadership abilities, and cross-cultural solid communication skills will be vital in driving the success of our direct channel programs and organizational goals.

What you will do: 

  • Manage, track, and deliver the e-commerce roadmap ensuring all high priority programs are delivered on-time and at a high bar 
  • Build and install repeatable processes to continuously improve our delivery schedule, minimize risk, grow the business in a scalable fashion
  • Align and inspire cross-functional teams to support all roadmap deliverables
  • Monitor sales performance, analyze trends, and generate reports to make data- driven decisions for planning and optimization.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations. This is a remote US role with a slight preference for candidates based in San Francisco, New York, or Boston. 

We would love to have you on our team if you have:

  • 8+ years in the ecommerce space with specific experience with high-level technical requirements, product GTM strategy, marketing partnership strategy, UI/UX design strategy, and/or program/project management
  • This role will require you to be comfortable in large group settings, stakeholder management, strong communication skills, and the ability to lead and inspire a cross functional team 
  • Familiarity with e-commerce best practices and the ability to integrate with various stakeholders across the organization.
  • PM experience (PMP certification preferred) 
  • Vast experience managing a D2C/ecommerce sales channel in the consumer technology world 

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

  • Competitive salary and equity packages
  • Health, dental, vision insurance, and mental health resources
  • An Oura Ring of your own plus employee discounts for friends & family
  • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
  • Paid sick leave and parental leave
  • Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

  • Region 1 $166,000 - $189,000
  • Region 2 $158,000 - $180,000 
  • Region 3 $150,000 - $170,000 

A recruiter can determine your zones/tiers based on your US location.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

  • Our jobs are listed only on the ŌURA Careers page and trusted job boards.
  • We will never ask for personal information like ID or payment for equipment upfront.
  • Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

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Average salary estimate

$169500 / YEARLY (est.)
min
max
$150000K
$189000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Program Management Lead, D2C & Ecommerce, Oura

At Oura, we believe in empowering individuals to unlock their full potential, and we're looking for a Senior Program Management Lead for our D2C & Ecommerce initiatives. If you're someone who thrives in a dynamic environment and has a passion for promoting healthier lifestyles, you might be the perfect fit for our team. In this pivotal role, you'll oversee a variety of e-commerce projects, ensuring that our programs not only meet high standards but also deliver real results. You'll be the maestro of project management, harmonizing cross-functional teams to align with our roadmap and organizational goals. Your exceptional leadership skills and strategic mindset will guide you as you build and implement processes that drive efficiency and scale our business effectively. As we monitor sales performance and analyze market trends, your analytical abilities will be key in making data-informed decisions that enhance our offerings. While we value the ability to work remotely, we also welcome talent from major hubs like San Francisco, New York, or Boston, where you’ll have opportunities to meet with coworkers in collaborative settings. With at least 8 years of experience under your belt, particularly within e-commerce, you'll bring a wealth of knowledge in areas such as product strategy and stakeholder management. If you're ready to influence and inspire, we would love to welcome you to Oura, where every employee has the chance to embrace a healthier lifestyle while contributing to our mission.

Frequently Asked Questions (FAQs) for Senior Program Management Lead, D2C & Ecommerce Role at Oura
What are the main responsibilities of the Senior Program Management Lead at Oura?

As the Senior Program Management Lead for D2C & Ecommerce at Oura, you'll manage and track the e-commerce roadmap, ensure delivery of high-priority programs on time, and build processes for continuous improvement in project delivery. You'll align cross-functional teams, monitor sales performance, and analyze trends for data-driven decision-making.

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What qualifications are required for the Senior Program Management Lead position at Oura?

For the Senior Program Management Lead position at Oura, candidates should have 8+ years of experience in the e-commerce sector, with familiarity in product GTM strategy, UI/UX design, and project management. PM experience with a PMP certification is preferred, alongside strong stakeholder management and communication skills.

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How does Oura support its employees in the Senior Program Management Lead role?

Oura supports its employees through competitive salary and equity packages, health benefits, and mental health resources. Additionally, employees receive an Oura Ring along with discounts for friends and family, and enjoy generous paid time off policies, promoting a healthy work-life balance.

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What is the work culture like for the Senior Program Management Lead at Oura?

The work culture at Oura is collaborative, inclusive, and passionate. As a Senior Program Management Lead, you will be part of a team that values innovative ideas and employee well-being, fostering a supportive environment where everyone is encouraged to contribute to the company's mission of promoting healthier lifestyles.

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What locations are preferred for the Senior Program Management Lead position at Oura?

Although the Senior Program Management Lead position at Oura is remote, there is a slight preference for candidates located in major cities like San Francisco, New York, or Boston, where informal meet-ups can be arranged to foster team collaboration and camaraderie.

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Common Interview Questions for Senior Program Management Lead, D2C & Ecommerce
Can you describe your experience in managing e-commerce projects in previous roles?

When answering, start by outlining specific projects you've managed, focusing on your role, the challenges faced, and the outcomes achieved. Demonstrate how your strategic mindset and leadership capabilities helped drive success, and emphasize any key metrics that improved as a result of your management.

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How do you drive cross-functional teams to achieve project goals?

Discuss your approach to leadership and collaboration. Highlight specific tools or methods you use to engage team members, ensure alignment on objectives, and maintain communication throughout the project lifecycle. Emphasize the importance of inspiring and motivating others and building strong relationships.

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What e-commerce best practices do you believe are critical for success?

Highlight your understanding of current e-commerce trends and best practices, such as data-driven decision-making, user experience optimization, and integrated marketing strategies. Share examples of how you've implemented these practices in previous roles to achieve successful outcomes.

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How do you prioritize and manage multiple high-priority initiatives simultaneously?

Explain your prioritization framework, describing how you assess urgency, impact, and resource availability. Provide an example of a time you successfully managed competing priorities and what tools or methodologies you employed to stay organized and on schedule.

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What metrics do you consider essential when analyzing e-commerce performance?

Discuss key performance indicators (KPIs) such as conversion rates, average order value, customer lifetime value, and return on ad spend. Describe how you've utilized these metrics in the past to optimize strategies and influence decision-making.

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Can you give an example of a time you overcame a significant challenge in a project?

Share a specific story that outlines the challenge, your approach to problem-solving, and the impact of your resolution. Focus on the skills you employed, such as analytics, teamwork, creativity, or resilience, and quantify the results if possible.

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What strategies do you use to ensure stakeholder engagement throughout a project?

Talk about your communication practices, such as regular updates, stakeholder meetings, and tools used for transparency. Provide examples of how maintaining open lines of communication helped you manage expectations and foster collaboration.

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How do you incorporate customer feedback into your projects?

Describe your processes for gathering customer feedback, whether through surveys, user testing, or sales data analysis. Explain how you use this feedback to inform decisions and promote continuous improvement in product offerings.

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What experience do you have with e-commerce platforms and tools?

List the specific e-commerce platforms you’ve worked with, such as Shopify, WooCommerce, or Magento. Discuss your proficiency with analytics tools, CRM systems, and any relevant software you've utilized to enhance e-commerce strategies.

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Why are you passionate about the e-commerce industry?

Share personal insights about what draws you to the e-commerce sector. Highlight your enthusiasm for the impact of technology on consumer experiences and express your commitment to contributing positively to the industry through roles like this one at Oura.

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O By Oura

Oura was founded in Finland with a singular focus: to improve the way we live our lives.We are here to help you navigate the vulnerability of health through personal guidance, and are unwavering in our commitment to accuracy, validation, and desig...

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Full-time, hybrid
DATE POSTED
December 10, 2024

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