Customer Support Specialist (Athens)

As a Customer Support Specialist at webhotelier | primalres, you will be primarily responsible for responding to client inquiries via phone and through web-based tools. You'll capture customer feedback and generate improvement tickets, organize product demonstrations, and assist in developing customer engagement processes. Additionally, you'll need to follow the latest customer support trends, communicate across functions, and help achieve our key performance metrics.

To be considered for the Customer Support Specialist position at webhotelier | primalres, a BSc or MSc in Tourism, Business Administration, or a relevant field is beneficial. Additionally, experience in a startup environment, strong ownership and work ethic, along with excellent Greek and English communication skills, will set you apart. Familiarity with customer support tools and proficiency in MS Office are also advantageous.

Essential skills for a Customer Support Specialist at webhotelier | primalres include exceptional communication and listening abilities, strong organizational skills, and a detail-oriented approach. Problem-solving skills and the ability to work effectively during evening shifts are also crucial. A customer success mindset, coupled with a passion for excellent service, will help you excel in this role.

Yes, the Customer Support Specialist position at webhotelier | primalres is primarily remote, with occasional in-office meetings. This allows you flexibility while still collaborating with our supportive team to deliver top-notch service to our clients.

At webhotelier | primalres, we believe in ongoing professional development. As a Customer Support Specialist, you'll have access to continuous training opportunities that will enhance your skills and keep you updated on the latest trends in customer support and the travel tech industry.

When answering this question, describe a specific situation where you identified a customer's problem, the steps you took to address it, and the positive outcome that resulted. Highlight your problem-solving and communication skills, emphasizing how your actions improved customer satisfaction.

To effectively answer this question, outline your approach to prioritizing tasks based on urgency and importance. Discuss tools or methods you use to manage your workload and ensure timely responses, demonstrating your organizational skills and focus on customer satisfaction.

Mention qualities such as empathy, patience, strong communication, and problem-solving. Discuss why these traits are important in delivering excellent customer service and how they contribute to an effective customer support experience.

Describe a strategy for de-escalating conflicts, such as active listening, showing empathy, and finding common ground. Explain the importance of remaining calm and professional while focusing on solutions to turn the interaction into a positive experience.

Be sure to mention any specific tools you've used for customer support, such as CRM software or ticketing systems. Emphasize your adaptability to learn new technologies and how these tools can enhance customer engagement and satisfaction.

Express your passion for the travel industry and technology, highlighting how webhotelier | primalres aligns with your career goals and values. Discuss aspects of the company culture or mission that resonate with you and your desire to contribute to their success.

Talk about a specific instance where you identified a need for improvements in customer support processes, the steps you took to implement change, and the results achieved. This showcases your initiative and ability to contribute to the team's success.

Discuss your methods for staying informed about the latest trends in customer support, such as reading industry blogs, attending webinars, or participating in professional forums. Demonstrating a commitment to professional development reflects positively on your candidacy.

Share specific examples of past roles where you successfully handled high-pressure situations, emphasizing your time management and multitasking skills. Stress how you maintain quality service standards even when faced with numerous demands.

Discuss your intrinsic motivation for helping others and the satisfaction you derive from resolving customer issues. Mention how positive feedback reinforces your commitment to providing outstanding service and the impact it has on your career satisfaction.