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Teller Minot Market

Why Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S.About this role:Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we’re the #1 financial services company to grow YOUR career. Apply today.In this role you will:• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers• Complete operational activities while minimizing risks under established policies• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization• Receive direction from managers and exercises judgment within defined policies and procedures• Escalate questions and issues to more experienced roles• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions• Identify information and services to meet customers financial needsRequired Qualifications:• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:• Customer service focus with experience handling complex transactions across multiple systems• Ability to educate and connect customers to technology and share the value of mobile banking options• Ability to interact with integrity and professionalism with customers and team members• Experience working with others on a team to meet customer needs• Cash handling experience• Ability to follow policies, procedures, and regulations• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss• Well-organized, independent and able to prioritize in a fast-paced environment• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleaguesJob Expectations:• Ability to work a schedule that may include most Saturdays• This position is not eligible for Visa sponsorshipPosting Location(s):• 100 S. Broadway Minot, North Dakota 58701Posting End Date:22 Dec 2024• Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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What You Should Know About Teller Minot Market, Wells Fargo

Are you looking for a rewarding opportunity to connect with people and help them with their financial needs? Wells Fargo is excited to welcome a Teller to our Consumer, Small & Business Banking division at our Minot Market location in Minot, ND. As a Teller at Wells Fargo, you will be an integral part of the local community, known for bringing smiles and support to our customers. In this role, you will engage with customers by processing teller transactions, introducing them to our digital solutions, and ensuring their needs are met with care and professionalism. You will receive guidance from experienced team members and have the chance to build relationships while reducing risks and adhering to established policies. Your ability to prioritize and manage tasks in a fast-paced environment while demonstrating excellent customer service will be key to your success. Additionally, if you have a knack for educating customers about the benefits of mobile banking, this is the perfect place to showcase that talent. We value diversity, and at Wells Fargo, we celebrate what makes each team member unique. Joining us means you’ll be part of a company that's consistently ranked among the best workplaces in the U.S. Take the next step in your career with us and help shape the financial landscape of your community. Apply now for the Teller position at Wells Fargo and discover the difference you can make!

Frequently Asked Questions (FAQs) for Teller Minot Market Role at Wells Fargo
What are the main responsibilities of a Teller at Wells Fargo in Minot?

As a Teller at Wells Fargo in Minot, your primary responsibilities will include processing customer transactions accurately, engaging with customers to share information about our digital banking solutions, and providing operational support while adhering to established policies. You will also be expected to identify customer needs and offer appropriate services to help meet their financial goals.

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What qualifications do I need to apply for the Teller position at Wells Fargo?

To apply for the Teller position at Wells Fargo, you need at least 6 months of experience in customer interaction. This experience can come from various sources such as previous jobs, military service, or relevant training. Customer service-focused skills, the ability to manage complex transactions, and a commitment to following procedures are highly desirable.

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What skills enhance success as a Teller at Wells Fargo in Minot?

Success as a Teller at Wells Fargo in Minot is greatly enhanced by having strong customer service skills, the ability to accurately handle cash and transactions, organizational skills, and the capacity to work effectively in a team. Additionally, familiarity with identifying potential fraudulent activities will be beneficial.

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What does the training process look like for new Tellers at Wells Fargo?

The training process for new Tellers at Wells Fargo is designed to help you gain the necessary knowledge and skills to succeed in your role. You will participate in various training sessions that cover banking policies, procedures, customer engagement techniques, and the operational aspects of your job. Ongoing support from experienced colleagues will also help you settle into your new position.

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What are the career advancement opportunities for Tellers at Wells Fargo?

Wells Fargo offers various career advancement opportunities for Tellers who demonstrate exceptional performance and a strong commitment to customer service. As you gain experience, you may have the chance to move into more specialized positions within the bank, such as Personal Banker or leadership roles, supported by professional development programs.

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Common Interview Questions for Teller Minot Market
How would you handle a difficult customer situation as a Teller?

Handling a difficult customer situation requires patience and strong communication skills. A good approach is to listen attentively to the customer's concerns, express empathy, and assure them that you are there to help. Provide solutions based on bank policies, and if necessary, escalate the issue to a manager for resolution.

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Can you explain a time you created a positive experience for a customer?

Share a specific example that demonstrates your customer service skills. Focus on how you identified the customer's need, offered a relevant service or product, and went above and beyond to ensure they left satisfied. Highlight any praise or feedback you received as a result.

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What strategies do you use to ensure accuracy when handling cash and transactions?

To ensure accuracy, I pay close attention to detail and follow a systematic approach for each transaction. I double-check amounts and ensure correct procedures are followed, and I keep my workspace organized. Regular training also helps me stay updated on best practices.

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How would you promote Wells Fargo's digital banking solutions to customers?

I would promote our digital banking solutions by first understanding the customer's banking habits and needs. Then, I would highlight the convenience and benefits of mobile banking, like ease of access and time savings, and offer personalized demonstrations to showcase features they might find valuable.

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What does teamwork mean to you in a Teller role?

Teamwork in a Teller role is about collaborative communication and supporting one another to meet customer needs effectively. It involves sharing knowledge, juggling tasks, and helping peers when necessary, all while maintaining a positive and productive work environment.

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How do you prioritize tasks in a busy banking environment?

In a busy banking environment, I prioritize tasks by assessing their urgency and importance. I focus first on customer transactions and requests, then handle routine operational tasks. Utilizing time management skills and being proactive helps me stay organized and efficient throughout the day.

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Can you discuss your familiarity with banking policies and procedures?

I have a strong understanding of banking policies and procedures, developed through previous experience and training. I know the importance of compliance and risk management and always ensure that my work adheres to established guidelines while supporting a secure environment for customers.

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What would you do if you noticed a potential fraud situation?

If I noticed a potential fraud situation, I would remain calm and discreetly follow the bank's policies for reporting such incidents. I would collect relevant information and escalate it to a supervisor immediately to ensure appropriate action is taken to mitigate risks.

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How do you stay motivated during repetitive tasks like cash handling?

I stay motivated by setting personal goals and reminding myself of the impact my role has on customers. Keeping a positive attitude and finding ways to make repetitive tasks engaging, such as focusing on speed and accuracy, also helps maintain my enthusiasm for the role.

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What do you believe is the most important quality for a Teller at Wells Fargo?

The most important quality for a Teller at Wells Fargo is exceptional customer service. Being approachable, friendly, and attentive to customers' needs fosters trust and loyalty, helping build lasting relationships that are essential for the bank’s success.

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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S. Wells Fargo is No. 47 on Fortu...

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Full-time, on-site
DATE POSTED
December 4, 2024

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