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Client Services Care Specialist

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Job Title:

Location:

CityScape

What you'll do:

As a Client Care Specialist you'll display a high level of client service, provide a professional, prompt, and accurate banking experience and exemplify the department’s “sales, service, and operations” philosophy. You'll perform transactions and service requests in accordance with established policies and procedures, assess and respond to inquiries from both clients and internal and external business partners. You'll work on a team in a fast-paced environment that requires multitasking with accuracy, toggling between multiple systems and engaging clients, while responding to questions and/or communicating resolutions in an efficient and effective manner. As a key member of the team, you may be asked to proactively contact clients, review reporting, or perform other operational processes or controls. One of your key responsibilities is to set client expectations, recommend appropriate products and services, and mitigate risk by thoroughly researching and documenting client requests and escalating issues when appropriate. You'll exhibit excellent problem solving, functional communication, and technical skills, along with a drive for exceptional client service.

Responsible for accurately and efficiently processing transactions, responding to client inquiries or requests with resourceful and effective client-centric communication, with a focus on assisting, researching, and resolving inquires with professionalism, precision and care.
Accept ownership of issues through resolution of all client inquiries either in-person or by using telephone, email, and written correspondence including any additional follow-up. Understand and respond to clients based on the urgency around time-critical situations and escalate issues to engage the appropriate internal resources in a timely manner when necessary.
Meet or exceed service level standards including customer service, turn-around time, cross selling goals, risk management and regulatory compliance, audit soundness, and productivity and efficiency. Adhere to client verification procedures to validate/verify the identity of clients prior to releasing information and/or assisting with transactions.
Provide support from general navigation to in-depth technical interfaces.

What you'll need:

1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field.
High school diploma required.
Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services.
Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Experience working in a call center or cash handling preferred.
Advanced speaking and writing communication skills.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Average salary estimate

$47500 / YEARLY (est.)

min

max

$40000K

$55000K

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What You Should Know About Client Services Care Specialist, Western Alliance Bank

As a Client Services Care Specialist at Western Alliance Bank in beautiful Phoenix, AZ, you'll be at the forefront of delivering a stellar banking experience for clients. Your role will be centered around providing exceptional service that aligns perfectly with our department's focus on ‘sales, service, and operations’. You'll be tasked with handling transactions and processing service requests in line with our established policies, ensuring a professional and prompt experience for all customers. Picture yourself in a dynamic team environment where multitasking is key—whether you’re toggling through different systems or engaging clients directly, every day will bring new interactions and opportunities to shine. One of your primary roles will be to set clear client expectations and to recommend services tailored to their needs while taking care to adhere to compliance and risk management protocols. You are encouraged to proactively reach out to clients, dive into operational processes, and assist in resolving issues promptly and efficiently. Moreover, we are looking for someone with great problem-solving abilities and an appetite for top-tier customer service. All of this occurs while being supported through a range of benefits, including competitive pay, an ownership stake in the company, and various health and wellness programs. Join us to gain invaluable business knowledge that can supercharge your career trajectory in the banking industry!

Frequently Asked Questions (FAQs) for Client Services Care Specialist Role at Western Alliance Bank

What responsibilities does the Client Services Care Specialist at Western Alliance Bank have?

The Client Services Care Specialist at Western Alliance Bank is responsible for providing high-level client service, processing transactions efficiently, and responding to inquiries with effective communication. This role involves multitasking in a fast-paced environment, working with a team, and addressing client needs both in-person and through various communication channels, including phone and email.