Housekeeping Manager - job 2 of 2

The Housekeeping Manager at Westgate Branson Woods Resort is responsible for supervising and motivating the housekeeping team, conducting performance evaluations, managing staffing and training, and ensuring cleanliness standards are met throughout the resort. This role also involves actively responding to guest requests and overseeing daily operations.

To qualify for the Housekeeping Manager role at Westgate Branson Woods Resort, candidates should have a minimum of one year of housekeeping management experience, preferably with knowledge of HotSOS. A valid driver’s license and the ability to lift 50 lbs are also required. Flexibility to work weekends and holidays is necessary.

Westgate Branson Woods Resort is committed to the advancement and development of its staff. The Housekeeping Manager will benefit from various opportunities including comprehensive training programs, tuition assistance for further education, and community involvement programs, fostering both personal and professional growth.

Westgate Branson Woods Resort offers a positive and enriching work environment where collaboration and guest engagement are emphasized. As a Housekeeping Manager, you’ll work in a scenic location surrounded by nature, contributing to a team that values guest satisfaction and quality service.

The Housekeeping Manager at Westgate Branson Woods Resort enjoys comprehensive health benefits, paid time off, a generous 401K match, tuition assistance, and various wellness programs. Unique perks also include discounts at hotels, restaurants, and entertainment venues, enhancing the overall employee experience.

To motivate my housekeeping team, I focus on clear communication, setting achievable goals, and providing regular feedback. Creating a positive and inclusive atmosphere where team members feel valued is essential for encouragement and motivation.

I approach guest complaints with empathy and a solution-oriented mindset. I listen carefully to their concerns, apologize for any inconvenience, and then act quickly to resolve the issue, ensuring a positive experience for the guest.

Training new staff is critical in my role. I ensure that each new employee receives hands-on training alongside a seasoned team member, emphasizing our cleanliness standards and the importance of guest satisfaction from their very first day.

I have experience using property management systems like HotSOS, which help streamline operations. These tools allow for efficient task management and communication between the housekeeping team and other departments.

I conduct regular inspections and provide continuous feedback while implementing training that reinforces our cleanliness standards. Ensuring that every team member knows the expectations helps maintain high levels of cleanliness throughout the resort.

I use a combination of staff availability, peak operational hours, and employee strengths to create an effective schedule. Flexibility is key, and I ensure our team can adapt to busy periods while balancing time off requests.

During peak periods, I prioritize tasks by assessing immediate guest needs, such as check-ins and special requests. Communicating with my team helps us stay organized, ensuring that all areas are attended to promptly and efficiently.

One successful initiative I implemented was the introduction of a quality checklist that each staff member could use as a benchmark for their tasks. This not only improved consistency in our cleaning standards but also empowered staff to take ownership of their work.

I have managed inventory by regularly auditing supplies and implementing a tracking system that minimizes waste and ensures that we never run out of essential items. This proactive approach keeps the team well-equipped to meet guest needs.

Promoting teamwork is achieved through team-building activities, recognizing individual contributions, and fostering open communication. I believe that a collaborative environment leads to better guest experiences and greater job satisfaction for the team.