OPC Greeter

As an OPC Greeter at Westgate Resorts, your primary responsibilities include engaging with potential clients to promote our resorts, booking room nights, selling attraction tickets, and providing concierge services to enhance guest experiences. You'll also help facilitate the auditing process and strive to increase sign-up rates for resort tours, ensuring exceptional customer service throughout.

To be considered for the OPC Greeter position at Westgate Resorts, you should possess a high school diploma or GED, and ideally have some experience in a customer-facing role. You need to be outgoing, able to communicate effectively with clients, and work flexible hours, including weekends and holidays. A passion for helping tourists have a memorable experience is essential!

The work environment for an OPC Greeter at Westgate Resorts can vary as you engage with guests both indoors and outdoors. You'll often work towards maximizing the guest experience while maintaining a clean and professional appearance at your station. Expect to stand for extended periods while engaging with visitors in a friendly and informative manner.

Absolutely! Westgate Resorts values the growth and development of its employees. As an OPC Greeter, you’ll have the opportunity to gain experience and skills that can lead to advancement within the company, with access to various training programs and a supportive team environment.

Westgate Resorts offers a comprehensive benefits package for OPC Greeters, including medical, dental, and vision health plans, paid time off, 401(k) with company match, and various employee assistance programs. Additional perks include tuition assistance, flexible spending accounts, and exclusive discounts for team members!

When engaging with guests as an OPC Greeter, I believe in asking open-ended questions to understand their needs while actively listening to their responses. This approach allows me to build rapport and provide tailored suggestions that enhance their vacation experiences.

Certainly! In a past role, I encountered a customer hesitant about booking due to pricing. I emphasized the value of our offerings, provided a comparative analysis with competitor prices, and highlighted limited-time discounts, which ultimately helped them make an informed decision.

I prefer a consultative approach, where I ask questions to gauge the customer's interests and then present them with options that best suit their needs. Utilizing positive language and emphasizing the benefits will pique their interest and drive more sales.

Providing 5-star customer service means not only meeting but exceeding customer expectations. It involves timely responses, genuine engagement, and a willingness to go the extra mile to ensure guests leave happy and satisfied with their experiences.

I find that maintaining a positive attitude and viewing sales targets as incentives rather than stressors helps me perform better. I set personal goals, stay organized, and remind myself that every interaction is an opportunity to connect and assist a guest.

I admire Westgate Resorts for its commitment to providing quality vacation experiences to its guests, and I see the OPC Greeter role as an opportunity to contribute to that mission. I enjoy working in hospitality and believe my skills can be instrumental in promoting the wonderful offerings Westgate has.

I have worked in customer service roles where I interacted with diverse clientele, honed my ability to build rapport, and practiced effective communication. These experiences have made me confident in delivering exceptional service, which is critical for an OPC Greeter.

I thrive in team environments and believe that collaboration leads to the best results. I am open to feedback, actively participate in team discussions, and am always eager to support my colleagues in achieving shared goals.

Westgate Resorts is renowned for its expansive range of accommodations and experiences across the U.S. Its mission focuses on ensuring guests create lasting memories with their loved ones while providing unparalleled service and support to its employees for professional growth.

During slower periods, I focus on personal development, such as enhancing my product knowledge and honing my sales techniques. I also engage with guests through casual conversations, turning potential downtime into meaningful interactions that could lead to future sales.