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Engineering Tech II

Company Description

Pay rate: $19 - $22 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

Supports resort operations by performing maintenance tasks, including projects, preventive maintenance, and work orders.

This individual must possess and adhere to the following core values:

  • Integrity – Doing the right thing when no one is looking.
  • Passion – Creating a positive impact.
  • Work Ethic – Taking pride in your work.

As an Engineering Tech II, you will: 

  • Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management.
  • Troubleshoot plumbing issues, make repairs, and replace fixtures and piping as needed.
  • Diagnose, replace, and repair minor electrical components such as receptacles and ballasts.
  • Troubleshoot and repair appliances and household fixtures.
  • Understand HVAC systems and perform basic preventive maintenance and diagnostics.
  • Repair interior and exterior walls, wall coverings, and ceilings, including texturing, painting, and caulking.
  • Repair or replace tiles, grout, vinyl, and carpet as required.
  • Work with pools, spas, and water features, including chemical balancing and cleaning tasks.
  • Participate actively in procurement and inventory processes to ensure materials and tools are available for work.
  • Operate resort operations devices and software effectively (HotSOS and other applicable systems).
  • Communicate professionally through radios, phones, emails, and verbal interactions.
  • Perform maintenance and cleaning tasks as required by resort management.
  • Safely use hand tools, power tools, and battery-powered tools required for the job.
  • Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment).
  • Follow safety guidelines and practices.
  • Recognize and identify potential safety hazards on the property.
  • Communicate and interpret guest needs through positive interactions toward resolution.
  • Adhere to all CFI/Westgate Resorts policies and procedures.
  • Always represent Westgate Resorts professionally through appearance, attire, and behavior.
  • Perform other tasks as assigned by resort operations leadership.

Qualifications

  • High school diploma required.
  • Minimum of 1 to 3 years of hands-on experience in trades and maintenance within a resort or commercial environment.
  • Must have and maintain a valid driver’s license.
  • CPO (Certified Pool Operator) license as required by the resort.
  • Written and verbal communication in English is expected.
  • Must be self-motivated, detail-oriented, and able to work with enthusiasm and focus.
  • Strong communication skills required to excel in interactions with guests and colleagues.
  • Ability to be versatile, work well under pressure, and meet deadlines.
  • Regularly, the team member must lift, move, push, or pull up to 50+ pounds.
  • Must communicate effectively with supervisors and resort leadership.

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Average salary estimate

$42640 / YEARLY (est.)
min
max
$39520K
$45760K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Engineering Tech II, Westgate Resorts

Are you ready to take on a rewarding role as an Engineering Tech II with Westgate Resorts at our beautiful lakeside location in Orlando, FL? Here at Westgate Lakes Resort & Spa, you’ll join a fantastic team that supports our guests in creating unforgettable experiences amid the world-famous attractions of Central Florida. Your primary responsibility will be to ensure the smooth operation of our resort through a variety of maintenance tasks that involve both exciting projects and routine work orders. You'll get the chance to showcase your skills by troubleshooting plumbing issues, making electrical repairs, and performing basic HVAC maintenance. Plus, you'll be involved in maintaining our serene pools and spas, balancing chemicals, and conducting necessary cleaning tasks. We value integrity, passion, and a strong work ethic within our team, and we'll empower you to take pride in your work. Whether it’s repairing interior walls or communicating effectively with teams and guests, your contributions will have a direct impact on the resort's overall atmosphere. As an Engineering Tech II, you’ll enjoy the benefits of a robust employment package, including health benefits, paid time off, and even a daily pay option. We take pride in our employees and offer opportunities for advancement and development. Join us and make a positive impact in a role that is both rewarding and full of variety—where every day is an opportunity for excellence!

Frequently Asked Questions (FAQs) for Engineering Tech II Role at Westgate Resorts
What are the responsibilities of an Engineering Tech II at Westgate Resorts?

As an Engineering Tech II at Westgate Resorts, your responsibilities will include performing maintenance tasks, troubleshooting plumbing and electrical issues, conducting preventive maintenance, repairing appliances, and managing pool and spa maintenance. You will also be involved in project-based work, help maintain inventory, and communicate effectively with both guests and management.

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What qualifications do I need to apply for the Engineering Tech II position at Westgate Resorts?

To apply for the Engineering Tech II position at Westgate Resorts, you should have a high school diploma, a minimum of 1 to 3 years of hands-on experience in trades and maintenance, a valid driver’s license, and a CPO (Certified Pool Operator) license. Additionally, strong communication skills and the ability to lift heavy items will be beneficial.

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What kind of work environment can I expect as an Engineering Tech II at Westgate Resorts?

Working as an Engineering Tech II at Westgate Resorts means being part of a dynamic and engaging work environment. You will be part of a dedicated team focused on guest satisfaction and operational excellence, with opportunities to participate in various maintenance tasks across the resort, all while enjoying the beautiful lakeside scenery.

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Does Westgate Resorts offer any benefits for the Engineering Tech II position?

Yes, Westgate Resorts offers a comprehensive benefits package for the Engineering Tech II position, including medical, dental, and vision coverage, paid time off, a 401K plan with company match, tuition assistance, wellness programs, and access to exclusive team member discounts across various services and entertainment.

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How can I stand out when applying for the Engineering Tech II role at Westgate Resorts?

To stand out when applying for the Engineering Tech II role at Westgate Resorts, highlight your relevant experience in maintenance, your problem-solving skills, and your commitment to providing excellent guest service. Additionally, showcasing your knowledge of safety practices and prior work in a resort environment can give you an edge.

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Common Interview Questions for Engineering Tech II
Can you describe your experience with plumbing repairs?

When answering this question, provide specific examples of plumbing issues you've encountered and how you resolved them. Highlight the tools you used, any relevant codes you followed, and how your actions contributed to the overall guest experience.

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What steps do you take when performing preventive maintenance?

Detail your systematic approach to preventive maintenance, including scheduling inspections, performing regular checks on equipment, and documenting any findings. Mention the importance of ensuring guest safety and comfort through these tasks.

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How do you prioritize maintenance tasks when the workload is high?

Explain your method for assessing the urgency of tasks, considering guest impact and safety risks. Discuss how you communicate with team members and management to ensure that high-priority issues are addressed promptly.

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How comfortable are you with troubleshooting electrical issues?

Share your knowledge and experience with minor electrical repairs, including specific tasks you've completed. Emphasize your attention to detail and safety precautions taken when handling electrical components.

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What is your experience with HVAC systems?

Discuss your familiarity with basic HVAC functions and any maintenance or repair work you've conducted. Highlight your ability to perform diagnostics and the significance of climate control in guest satisfaction.

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Can you provide an example of how you effectively communicated with a guest?

Share a specific story where you successfully resolved a guest's concern. Focus on how you listened actively, addressed their needs, and followed through to ensure satisfaction, showcasing your interpersonal skills.

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What safety protocols do you follow while on the job?

Emphasize your commitment to safety by discussing specific protocols you adhere to, such as wearing PPE, reporting hazards, and following emergency procedures to protect both your health and that of guests and coworkers.

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What tools and technologies are you familiar with for maintenance jobs?

List the tools, software, and maintenance technologies you're proficient in, such as hand tools, power tools, and any relevant maintenance management systems. Highlight how you effectively utilize these tools to complete your tasks efficiently.

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How do you handle unexpected challenges during maintenance tasks?

Explain your problem-solving process, including assessing the situation, brainstorming solutions, and adapting if necessary. Provide an example of a specific challenge you encountered and how you successfully handled it.

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Why do you want to work as an Engineering Tech II at Westgate Resorts?

Share your enthusiasm for the role and the atmosphere at Westgate Resorts, discussing how your skills align with their values of integrity and passion for guest experience. Mention any personal connections to the resort or its location that inspire you.

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As an innovative and dynamic company, Westgate Resorts promotes a positive and fulfilling work environment by investing in its employees in many different ways. By providing a multitude of outstanding benefits, discounts, development opportunities...

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Full-time, on-site
DATE POSTED
January 6, 2025

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