As a GCM Client Administrator II at M&T Bank, your primary responsibilities will include overseeing client relationships and serving as the main point of contact for daily administration. You'll also manage transactions, maintain communication with clients to address inquiries, and evaluate issues requiring immediate attention. This role is vital in ensuring that client strategies are implemented effectively and that the overall client experience is enhanced.

To qualify for the GCM Client Administrator II position at M&T Bank, candidates must have a combined minimum of 4 years of higher education and/or work experience, including at least 1 year of relevant experience involving direct client contact. Preferred qualifications include a Bachelor's degree in Finance, Business, Economics, or Accounting, along with a certification in Certified Corporate Trust Specialist (CCTS) for those with a corporate trust focus.

Success as a GCM Client Administrator II at M&T Bank hinges on strong customer service skills and the ability to build trust with clients. Excellent verbal and written communication skills, analytical abilities, and proficiency with pertinent software applications are also crucial. Additionally, a self-confident demeanor and the ability to work well with others in a team environment will greatly enhance your effectiveness in this role.

M&T Bank places a strong emphasis on the continuous professional development of its employees, including GCM Client Administrators II. The bank encourages its team members to stay current on industry trends and provides resources for further training and education, ensuring that employees can effectively advance their careers while contributing excellent service to clients.

The pay range for a GCM Client Administrator II at M&T Bank is competitive, ranging from $23.04 to $38.40 per hour. The specific compensation will depend on your unique combination of skills, experience, and knowledge, highlighting the bank's commitment to fair pay for its employees.

In managing client relationships as a GCM Client Administrator II, I focus on consistent communication, understanding client needs, and proactively addressing any concerns they might have. By actively listening and fostering trust, I ensure that clients feel valued and understood.

Certainly! One time, a client faced challenges with fund disbursement. I quickly gathered necessary documents, communicated transparently with the client, and collaborated with internal teams to resolve the issue promptly. This not only satisfied the client but also reinforced their trust in our services.

When processing transactions, I take a meticulous approach by first verifying all client requests and required documentation. I then execute transactions promptly while ensuring that I follow established protocols and company policies to maintain accuracy and compliance.

I stay current with industry trends in global capital markets through dedicated research, subscribing to financial news outlets, and attending seminars or webinars. This engagement helps me provide informed recommendations and enhances my capabilities as a GCM Client Administrator II.

To generate revenue as a GCM Client Administrator II, I collaborate closely with account representatives to identify upsell opportunities, while also leveraging my insights on client needs to propose tailored services that enhance their overall financial experience.

In my previous roles, I prioritized risk management by ensuring compliance with internal and external standards, identifying potential issues early, and collaborating with my team to implement corrective measures. Proactive communication and documentation were key to maintaining control and minimizing risks.

I prioritize multiple client requests by assessing their urgency and importance. I use a task management system to track deadlines and ensure responsiveness while communicating effectively with clients about expected timelines.

I am proficient in several software applications relevant to the GCM Client Administrator II role, including client relationship management (CRM) systems, financial analysis software, and transaction processing systems. My technical aptitude allows me to quickly adapt to new software as needed.

Handling interpersonal conflicts in a team setting requires open and honest communication. I focus on understanding different perspectives and finding common ground, often suggesting a collaborative approach to reach a resolution that satisfies everyone involved.

In supporting less experienced team members, I take on a mentorship role by providing guidance, sharing best practices, and encouraging their development through constructive feedback and support. I believe that fostering a strong team dynamic enhances overall performance.