Senior Account Manager, Management Liability - job 1 of 2

As a Senior Account Manager at Woodruff Sawyer, you'll be tasked with managing our largest and most complex accounts. This includes developing long-term relationships with clients, analyzing carrier quotes, and ensuring a smooth insurance placement process. You'll also support Account Executives and Client Relationship Directors, delegate tasks, and analyze existing coverages. Your role is pivotal in ensuring our clients receive the best service and recommendations.

To qualify for the Senior Account Manager role at Woodruff Sawyer, candidates should have over 7 years of related insurance brokerage experience. Proficiency in Microsoft Office is essential, and a college degree is preferred. A broker’s license will need to be obtained during the onboarding period, and you must have a valid driver’s license along with reliable transportation.

The hybrid work model at Woodruff Sawyer is designed to benefit Senior Account Managers by providing flexibility, allowing for collaboration in the office while offering remote work options up to three days a week. This setup helps build stronger relationships with both clients and team members, enhancing productivity and job satisfaction.

At Woodruff Sawyer, Senior Account Managers have access to professional development programs and the potential to grow within the company. The employee stock ownership program allows you to build long-term wealth while contributing to the company’s success. With our focus on mentoring and training, your career trajectory can be both fulfilling and progressive.

Essential skills for a Senior Account Manager at Woodruff Sawyer include excellent verbal and written communication, strong organizational abilities, and a knack for building relationships. Additionally, being detail-oriented, having the ability to problem-solve effectively, and possessing a positive, motivating demeanor are key traits that will help you succeed in this role.

In preparing for this question, emphasize specific examples from your past roles where you successfully managed complex accounts. Highlight your strategies for building relationships, how you navigated challenges, and the outcomes achieved, ensuring they align with the role's requirements.

Discuss your approach to customer service, including how you actively listen to their concerns and the steps you take to resolve issues. Show how your proactive communication helps maintain client relationships even during tough situations.

Share your communication techniques, such as regular updates, tailored presentations based on client needs, and how you tailor your approach for different clients. Illustrate the importance of clear communication in building trust and rapport.

Provide a concrete example where you acted as a leader, whether by mentoring a colleague, leading a project, or contributing to a team's success. Explain the impact of your leadership on the team and the client.

Express your methods for keeping informed, such as subscribing to industry publications, attending webinars, or participating in professional networks. This demonstrates your commitment to staying knowledgeable and relevant in the field.

Discuss aspects that require strategic thinking, such as managing multiple accounts simultaneously or adapting to changing market conditions. Show your problem-solving skills and willingness to tackle challenges head-on.

Explain your prioritization strategies, such as leveraging task management tools, setting deadlines, and determining task urgency. Provide examples of how you've successfully balanced multiple responsibilities in past roles.

Share what drives you, whether it’s achieving client satisfaction, the thrill of negotiating favorable terms, or your passion for the insurance industry. Emphasize how these motivations align with Woodruff Sawyer's values.

Showcase your analytical skills by discussing your process for evaluating quotes from various carriers. Mention how you compare coverage offerings and negotiate terms, underscoring your attention to detail and commitment to client success.

Convey your enthusiasm for the company’s long history, its commitment to employee ownership, and its collaborative culture. Highlight how these values resonate with you and how you see yourself contributing to the team's success.