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Resident Manager I

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Resident Manager I/Assistant Manager | Windsor Vinings - Atlanta, GA

Summary:

As the Resident Manager, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. Working closely with your direct manager, your responsibilities will include prioritizing key areas such as move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role also works closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will actively contribute to building a vibrant community that meet our residents needs today, tomorrow, and every day.

For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Compensation:

Hourly: Starting at $28.03 or $58,302 annually. The full range is $28.03 - $35.04 depending on years of experience, tenure, and location.

Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.

Total Starting Annual Compensation Potential:

$69,962 ($58,302 +11,660 bonus potential)

Benefits:

Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
- 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
Opportunities for growth—we invest in our team’s development.

For more information, visit: Benefits!  

Customer Focus:

Ensure timely response to resolve or escalate resident issues appropriately.
Lead resident package management efforts.
Prepare move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents.
Perform move-in day welcome appointments to greet and orient new residents to the community.
Conduct post-move in communication to residents to ensure customer satisfaction.
Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conducts post work order follow-ups to ensure customer satisfaction.

Financial Management:

Process monthly invoices in adherence to the Procurement Policy.
Proactively monitors expenses and adjusts spending in accordance with monthly operating budgets.
Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.

Sales Strategy:

Assist in the management of Funnel CRM queue management.
Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.

Administrative Support:

Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins.
Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items.
Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.

Role Expectations:

Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
Working knowledge of property management and prop-tech systems.

Qualifications:

Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills. Undergraduate degree is preferred.
Three years related experience and/or training; or equivalent combination of education and experience.
An equivalent combination of education and experience will also be considered.
Experience working in a multifamily environment and/or property management operations.
Knowledge of Funnel CRM preferred.
Knowledge of Microsoft Office 365 required.
Transferable apartment industry sales related experience preferred.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!

Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!

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Windsor Property Management Company is an Equal Opportunity Employer.

Windsor Communities Glassdoor Company Review

4.0

Windsor Communities DE&I Review

No rating

CEO of Windsor Communities

Tom Sloan

Approve of CEO

Average salary estimate

$63832 / YEARLY (est.)

min

max

$58302K

$69362K

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What You Should Know About Resident Manager I, Windsor Communities

If you're passionate about fostering community and delivering exceptional customer experiences, the Resident Manager I position at Windsor Vinings is just the opportunity for you! As our Resident Manager, you'll play a pivotal role in ensuring that our Atlanta community thrives. Your day-to-day responsibilities will include everything from coordinating move-in experiences to planning fabulous resident appreciation events. You'll be in close collaboration with your manager, the Sales Leadership team, and the Support Services Team to make sure every resident feels at home and valued. We're looking for someone who understands the importance of a welcoming environment and can juggle community engagement with administrative tasks seamlessly. Imagine greeting new residents on their move-in day, making them feel right at home, and checking in with them afterward to ensure their satisfaction. Your efforts will directly contribute to Windsor Communities' exceptional reputation, as evidenced by our recent Kingsley Excellence Award for customer service. We're proud to offer a competitive starting wage, a robust benefits package, including comprehensive healthcare options, generous paid time off, and growth opportunities. With a focus on accountability, inclusivity, and courage, Windsor Communities is dedicated to creating a workplace that feels just as caring as our residences. If you’re ready to embark on this rewarding journey with us, apply now and help us build a community where everyone feels like they belong!

Frequently Asked Questions (FAQs) for Resident Manager I Role at Windsor Communities

What are the primary responsibilities of the Resident Manager I at Windsor Vinings?

As the Resident Manager I at Windsor Vinings, your core duties will include ensuring a seamless move-in experience for residents, managing resident satisfaction, and collaborating with various teams to uphold community standards. You'll engage with residents through events and direct communication, manage package deliveries, and oversee the operational aspects of the property. Your role is critical in creating a welcoming environment and maintaining a strong sense of community.