Job details

Customer Service Associate

Get a free resume review

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Job Title: Customer Service Associate Location: Retail Grocery Location

Position OverviewThe customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.

QualificationsMinimum

Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.

Preferred

Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customer service expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.

Required Behaviors

Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven showing passion for the business, delivering results consistently.
Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
People Passion through consistently treating others with respect and dignity.

Knowledge, Skills, Abilities

Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.

Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Associate, Winn-Dixie Retail Stores

Welcome to Southeastern Grocers! We're on the lookout for friendly and motivated Customer Service Associates to join our Orange Park team. In this role, you'll become the heart of our store, responsible for ensuring our customers feel valued and appreciated every time they walk through our doors. As a Customer Service Associate, your main duties will revolve around providing quick, accurate, and heartfelt service at our customer service desk, engaging with customers to understand their needs, and handling any concerns with professionalism and grace. You’ll be the friendly face that greets them, answering questions, attending to complaints, and resolving issues efficiently, while also collaborating with management when needed. You'll also manage cash functions, keep an eye on front end operations, and ensure everything runs smoothly. In our prime focus on creating an inclusive environment, you’ll be supported by a culture that celebrates differences and empowers everyone to be their best selves. Ideal candidates should have a high school diploma, be at least 18 years old, and have strong communication skills to address customer challenges effectively. If you're looking for an exciting opportunity to be part of a passionate team that values customers and each other, then apply now and bring your unique talents to Southeastern Grocers!

Frequently Asked Questions (FAQs) for Customer Service Associate Role at Winn-Dixie Retail Stores

What are the main responsibilities of a Customer Service Associate at Southeastern Grocers?

As a Customer Service Associate at Southeastern Grocers, you will play a vital role in enhancing customer satisfaction by providing friendly and efficient service. Your main responsibilities include greeting customers, assisting them with inquiries, resolving complaints, managing cash functions, and ensuring that front end operations are running smoothly. You’ll also coordinate daily cash functions, escalate issues to management when necessary, and maintain an organized and safe work environment.