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Senior Data Scientist

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Company Description

Job Description

As a Senior Data Scientist on our Customer Care team, you’ll focus on improving our customer care user experience using AI-based technology. You'll develop state-of-the-art LLM-based chatbot solutions and knowledge management systems. In your day-to-day, you will:

Develop and enhance LLM-based chatbot solutions and knowledge management systems
Apply and fine-tune generative AI models to improve user experience and customer care efficiency
Develop models for specific use cases like intent classification, ambiguity detection, retrieval re-ranking, etc
Collaborate with cross-functional teams to integrate AI solutions within existing frameworks
Mentor team members in AI techniques and best practices

Qualifications

5+ years experience in Data Science with relevant exposure to generative AI projects
Solid understanding of Machine Learning and Deep Learning, including extensive experience in NLP
Proficiency with Large Language Models, including Prompt Engineering, Fine-Tuning, Automatic Evaluation, and Retrieval-Augmented Generation (RAG)
Demonstrated ability to implement scalable and maintainable end-to-end solutions
Proficiency in Python and experience with ML frameworks and platforms (e.g., TensorFlow, PyTorch)
Strong team player with great communication skills
Master's degree in Data Science, Computer Science, or related fields — an advantage

Additional Information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building strong relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.

Wix Glassdoor Company Review

4.1

Wix DE&I Review

4.2

CEO of Wix

Avishai Abrahami

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Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Senior Data Scientist , Wix

As a Senior Data Scientist at Wix in Tel Aviv, Israel, you will play a pivotal role in enhancing our customer care user experience through cutting-edge AI-based technology. Your primary focus will be on developing state-of-the-art LLM-based chatbot solutions and sophisticated knowledge management systems. In your day-to-day activities, you'll apply and fine-tune generative AI models to significantly improve user experience and increase efficiency in customer care. You'll have the opportunity to work on various models for specific use cases, such as intent classification and ambiguity detection, while collaborating with cross-functional teams to seamlessly integrate AI solutions into our existing frameworks. Plus, you’ll have the chance to mentor fellow team members in AI techniques, sharing your expertise and best practices. We're looking for someone with over 5 years of experience in Data Science, and ideally, you should have a solid understanding of both Machine Learning and Deep Learning, particularly in Natural Language Processing (NLP). Proficiency with Large Language Models, including skills in Prompt Engineering and Fine-Tuning, will set you apart. You'll also need to be proficient in Python with experience in ML frameworks like TensorFlow or PyTorch. At Wix, we pride ourselves on our unique customer support approach; we truly embody the Wix user's voice and collaborate closely with Product to understand their needs. If you're looking for a dynamic work environment with friendly colleagues and abundant growth opportunities, come join us!

Frequently Asked Questions (FAQs) for Senior Data Scientist Role at Wix

What are the key responsibilities of a Senior Data Scientist at Wix?

As a Senior Data Scientist at Wix, your primary responsibilities include developing and enhancing LLM-based chatbot solutions, applying and fine-tuning generative AI models to boost user experience, and creating models for specific use cases such as intent classification. You will also mentor team members and collaborate with cross-functional teams to ensure successful integration of AI solutions, making a substantial impact on customer care efficiency.