Senior Associate Management Surveyor

The Senior Associate Management Surveyor at Workman is responsible for managing a diverse property portfolio, which includes overseeing the daily operations of commercial, industrial, and retail properties. You will maintain communication with institutional fund management clients, prepare detailed client reports, supervise a team of property managers, and ensure compliance with lease obligations. Additionally, you'll assist clients in property acquisitions and disposals and play a crucial role in managing the service charge budgets.

While the preferred qualification for a Senior Associate Management Surveyor at Workman is MRICS, it's essential to have a mix of experience in property management, excellent communication skills, and a proactive attitude. Candidates should also have the ability to build strong client relationships, mentor junior staff, and effectively manage numerous responsibilities within a diverse property portfolio.

In the role of Senior Associate Management Surveyor at Workman, you will directly interact with clients on a regular basis. Building and maintaining close professional relationships with clients is paramount. You'll provide professional advice and report on property management services, ensuring clients feel valued and well-informed. This role requires proactive communication and the ability to understand and meet clients’ needs effectively.

Workman offers a range of benefits for its Senior Associate Management Surveyors, including a hybrid working arrangement for better work-life balance, a competitive salary with discretionary bonuses, healthcare and life insurance, and wellness programs. Employees enjoy additional perks such as extra holiday days, lifestyle benefits like gym memberships, and social events such as annual Christmas parties.

As a Senior Associate Management Surveyor at Workman, you will handle various value enhancement projects, including rent reviews, lettings, and lease regears. You will also oversee service charge budgets, assist clients in acquiring or disposing of properties, and ensure compliance with health and safety regulations. Your role will significantly contribute to maintaining high service standards and delivering value to clients.

In answering this question, share specific examples of property portfolios you've managed, emphasizing your success in maintaining client relationships, overseeing operational tasks, and achieving financial targets. Highlight your understanding of commercial, industrial, and retail sectors, which reflects the varied experience necessary for this position.

Explain your process for tracking and maintaining compliance, including frequent communication with tenants, regular audits, and diligent record-keeping. Emphasize the importance of proactive management and how these methods help prevent issues before they arise.

Prepare a specific example that showcases your problem-solving skills. Detail the challenge, your role in addressing it, the actions you took, and the positive outcome. This will demonstrate your ability to handle pressure and find effective solutions.

Focus on your communication techniques, your understanding of client needs, and your commitment to providing value. Share examples of how you've built trust and rapport, such as regular check-ins or personalized reporting methods.

Detail your mentoring philosophy, emphasizing the importance of fostering growth and encouraging initiative among junior staff. Give examples of how you have supported their development through training, constructive feedback, and involvement in projects.

Outline your process for budgeting, including gathering data, analyzing costs, and communicating with clients about expectations and changes. Stress the importance of transparency and accuracy in preparing these budgets.

Discuss your approach to receiving and integrating client feedback. Emphasize the importance of listening actively, providing timely responses, and making necessary adjustments to improve client satisfaction.

Highlight your use of property management software or tools that enhance efficiency and reporting capabilities. Discuss how incorporating technology helps in data accuracy and client communications.

Share a case where you successfully increased the property's value through strategic actions. Detail the project steps, your leadership role, and the accomplishments achieved, clearly linking them to client benefit.

Express the importance of integrating sustainable practices in property management and how they can benefit both clients and the environment. Provide examples of any initiatives you've implemented or supported in your previous roles.