Collections Specialist (Temp)

The Role

We are hiring a Collections Specialist to join the finance team at Wpromote. We are a fast growing digital media advertising management company. The Collections Specialist will be responsible for supporting the AR team with all clients' past due invoices. This role will continuously review the AR aging and reach out to clients, internal account directors and managers. Strong communication skills are needed for collaboration with customers to address billing inquiries and the potential risk of late fees and service pauses. The ideal candidate will have strong analytical skills, exceptional attention to detail, and be able to manage a large volume of internal messages via Slack and emails. 

The anticipated hourly rate for this role will be $31-40/hr, based on a variety of factors unique to each candidate, including skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and the respective state’s salary threshold for exempt employees. At Wpromote, pay ranges are subject to change and are based on specific market medians for similar jobs according to third-party salary benchmark surveys. Individual pay within that range can vary due to skills, experience, and available budget.  

This is a temporary role with an estimated contract duration of approximately four to five months, with an average commitment of approximately 40 hours per week plus over time eligibility when needed.

*This position requires one to be located in the Pacific Time Zone

**This position is not eligible for immigration sponsorship

Important Notice: Beware of Job Scams

Wpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.

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• Preparing the Accounts Receivable aging report for the weekly team meeting
• Maintaining all client, finance, and other departments' notes within the shared AR Aging sheet
• Creating invoices for credit cards or late fees
• Actively following up on outstanding invoices and resolving discrepancies with clients
• Establishing and maintaining positive customer relationships to facilitate timely payments
• Following up on missing or incomplete remittances
• Collaborating with internal teams, including sales and client services, to gather necessary information for billing and collections
• Uploading new invoices and credit memos to the clients’ EDI portals
• Checking client EDI portals for payment updates related to corresponding POs
• Maintaining communication with the client if it is performed via EDI portal
• Supporting month-end closing processes related to accounts receivable

• Degree in Accounting, Finance, or a related field
• Proven NetSuite, Stripe, Excel, and Google Sheets experience
• Proven experience (3-5 years) in collections or a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple priorities
• Ability to thrive in an entrepreneurial environmentA positive attitude

Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.