IT Student Help Desk (Part-Time)

The IT Student Help Desk at WSU Tech involves assisting students, faculty, and staff with various IT-related tasks. Your primary responsibilities will include helping students with password resets, guiding them in connecting their personal devices to the campus Wi-Fi, and answering calls for support. You'll also be expected to provide feedback on how to enhance the Student IT Guide, ensuring our IT services continually improve.

To apply for the IT Student Help Desk position at WSU Tech, candidates must be current students in good standing. Applicants should be enrolled in WSU Tech's IT Essentials Program or have completed the CompTIA A+ Certification. The ideal candidates must possess a basic understanding of student IT needs and be able to effectively communicate with our diverse campus population.

No, the IT Student Help Desk position at WSU Tech is a temporary internship role, perfect for gaining short-term experience while studying. This position is not permanent and is designed to provide hands-on IT experience to students.

For the IT Student Help Desk role at WSU Tech, strong customer service skills are crucial as you will be interacting with students, faculty, and staff regularly. Additionally, organizational skills and the ability to navigate and understand basic IT needs will help ensure you're effective in your duties.

The IT Student Help Desk position at WSU Tech offers a flexible schedule of up to 28 hours per week. The typical work hours are Monday through Thursday between 8 AM and 5 PM, allowing you to balance your job responsibilities with your academic commitments.

When answering this question, highlight any relevant experience in IT, especially in a help desk setting. Share specific examples of issues you've resolved, emphasizing your approach to problem-solving and the positive outcomes achieved.

In responding, show empathy and stress the importance of listening to the student's concerns. Describe how you would calmly address their issue and ensure they feel supported and valued, which is critical to providing excellent customer service.

Discuss any tools you've used for customer support, such as ticketing systems or remote access software. If you haven't used specific tools, be honest and express your willingness to learn quickly.

Your response should reflect a genuine interest in supporting fellow students and the value WSU Tech places on educational services. Talk about how the role aligns with your career goals in IT and your desire to enhance your skills.

Emphasize your organizational skills and suggest methods you use to triage requests, such as assessing the urgency of issues and addressing the most critical ones first while ensuring all requests receive attention.

In your answer, reflect an understanding of the importance of data privacy and confidentiality, discussing best practices such as secure handling of sensitive information and compliance with relevant regulations.

Outline the basic steps involved in connecting to WSU Tech's Wi-Fi network, and mention any resources or guides available that you would use to assist students if they encounter difficulties.

Discuss your openness to receiving feedback and describe how you use constructive criticism as an opportunity for growth. Provide an example of how you've applied feedback in the past.

Communicate the importance of honesty and resourcefulness, noting that you would reassure the student and seek help from colleagues or refer them to a more knowledgeable team member if needed.

Share your enthusiasm for gaining practical IT skills, enhancing your technical knowledge, and developing valuable customer service experience. Mention how this aligns with your future career goals within the IT field.