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Rooms Controller: Club Wyndham Ocean Blvd

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:
The Rooms Controller will be responsible for coordinating and maintaining the hotel’s day-to-day guest room inventory. This role will act as a liaison between the Guest Services, Housekeeping, Engineering and Reservations departments regarding the status and distribution of all guest rooms. The Rooms Controller will organize room moves, control maximum occupancy days and supervise upgrades. This role will maintain the company’s expected high quality standards when interacting and communicating with internal and external customers and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.

How You'll Make an Impact:
Responsible for the Guest Room Inventory Distribution for the resort. Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests. Ensures that special reservations and accommodations are handled properly. Blocks group rooms, daily rooms, address special request and VIP rooms. Maintains a room pool from which rooms may be pulled for early arrivals and special requests. Coordinates the status of rooms with Housekeeping and Engineering. Communicates priority arrivals with Housekeeping, Engineering and resort leadership as applicable. Is thoroughly knowledgeable with all resort room types and resort facilities. Have a thorough understanding of hotel occupancy trends.

What You’ll Bring:

  • Excellent communication skills.

  • Ability to give high priority to customer service.

  • Ability to read, write and understand English.

  • Proper cash handling procedures.

  • Computer proficiency.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Average salary estimate

$47500 / YEARLY (est.)
min
max
$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Rooms Controller: Club Wyndham Ocean Blvd, Wynd

Join the vibrant team at Club Wyndham Ocean Blvd as a Rooms Controller! At Travel + Leisure Co., we're passionate about putting the world on vacation, and as part of our family, you will play a vital role in making that happen. In this exciting position, your main focus will be on coordinating and managing the hotel’s guest room inventory, ensuring that every stay is a memorable one. You'll be the go-between for Guest Services, Housekeeping, Engineering, and Reservations, diligently working to manage the status and distribution of all guest rooms. Your attention to detail will shine as you handle special accommodations and upgrade requests while maintaining high-quality standards. If you’re a communication whiz who thrives on fantastic customer service and enjoys dynamic environments, this is the perfect opportunity for you. Your expert management will ensure that our guests experience top-notch service and enjoy their stay to the fullest. You'll even get to utilize your knowledge of hotel occupancy trends to optimize room assignments and enhance guest experiences. Plus, as a valued member of the Travel + Leisure Co. team, you’ll be rewarded with competitive health benefits, professional growth opportunities, and a chance to create unforgettable memories for guests. Come make an impact in the beautiful Myrtle Beach area and help us put the world on vacation!

Frequently Asked Questions (FAQs) for Rooms Controller: Club Wyndham Ocean Blvd Role at Wynd
What are the primary responsibilities of a Rooms Controller at Club Wyndham Ocean Blvd?

As a Rooms Controller at Club Wyndham Ocean Blvd, your main responsibilities include coordinating the hotel’s guest room inventory, managing room assignments, and ensuring communication with Guest Services, Housekeeping, Engineering, and Reservations. You'll be tasked with handling special requests, upgrades, and maintaining high quality standards to ensure an exceptional guest experience.

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What qualifications do you need to become a Rooms Controller at Club Wyndham Ocean Blvd?

To become a Rooms Controller at Club Wyndham Ocean Blvd, you should possess excellent communication skills and a strong customer service orientation. Additionally, you should be proficient in reading and understanding English, have a grasp of proper cash handling procedures, and be comfortable using various computer systems to manage guest room inventory.

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How does the Rooms Controller at Club Wyndham Ocean Blvd contribute to guest satisfaction?

The Rooms Controller at Club Wyndham Ocean Blvd plays a critical role in guest satisfaction by efficiently managing room assignments and ensuring all special requests are handled timely and professionally. Your organizational skills and attention to detail will help ensure that guests receive their preferred accommodations, thereby enhancing their overall experience at the resort.

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What benefits can a Rooms Controller expect at Club Wyndham Ocean Blvd?

As a Rooms Controller at Club Wyndham Ocean Blvd, you can look forward to a diverse range of benefits. These include comprehensive health coverage, retirement plans, and wellness programs, along with opportunities for professional growth and development within Travel + Leisure Co. Plus, you get to be part of a fun, supportive work culture where you can truly make memories!

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What does a typical day look like for a Rooms Controller at Club Wyndham Ocean Blvd?

A typical day for a Rooms Controller at Club Wyndham Ocean Blvd involves coordinating with different departments to ensure that the guest room inventory is managed effectively. You'll engage in tasks like organizing room moves, managing maximum occupancy days, addressing special requests for guests, and communicating with your team about priority arrivals—all aimed at providing an outstanding guest experience.

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Common Interview Questions for Rooms Controller: Club Wyndham Ocean Blvd
How do you prioritize tasks as a Rooms Controller?

When asked how to prioritize tasks as a Rooms Controller, highlight your ability to assess urgency and importance. You might explain that you first tackle requests related to high-priority guests or groups and utilize effective communication with your team to ensure smooth operations throughout the day.

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Can you give an example of how you've handled a difficult guest situation?

In response to this question, describe a specific instance where you faced a difficult guest situation, emphasizing your problem-solving skills and commitment to customer service. Share how you listened to the guest's concerns, communicated effectively with your team, and ultimately resolved the situation to the guest's satisfaction.

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What strategies do you use to handle special requests from guests?

When addressing how to handle special requests from guests, focus on your proactive approach. Explain how you communicate with various departments, stay organized, and ensure that all requests are logged and tracked to meet or exceed guest expectations.

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How do you ensure clear communication among departments?

For this question, explain your methods of maintaining clear communication, such as utilizing daily briefings, email updates, and collaborative notes. Stress the importance of teamwork in achieving a seamless guest experience and how you encourage open dialogue among departments.

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What software systems have you used in hotel management?

When discussing software systems, list specific hotel management software you’ve used, showcasing your technical proficiency. Emphasize how being tech-savvy allows you to efficiently manage room inventory and enhance operational workflows as a Rooms Controller.

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How would you manage conflict between team members?

When addressing conflict management, demonstrate your conflict resolution skills. Share your approach of facilitating open discussions, mediating to find common ground, and fostering a supportive atmosphere where team members feel valued and heard.

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What do you believe are key qualities for a successful Rooms Controller?

In response to this question, highlight key qualities such as attention to detail, strong organizational skills, effective communication, and a customer service mindset. Explain how these qualities contribute to maintaining high standards and creating memorable guest experiences.

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How do you keep track of changing room statuses throughout the day?

Discuss your methods for tracking room statuses, such as using a tracking system or software application, regular updates with housekeeping, and establishing a routine for checking room readiness. This demonstrates your organizational abilities and dedication to smooth operations.

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What experience do you have with managing room inventory?

When discussing your experience managing room inventory, provide details about prior roles where you handled allocation, supervised overbooking, or dealt with various room classifications. This showcases your expertise and readiness to excel as a Rooms Controller.

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Why do you want to work as a Rooms Controller at Club Wyndham Ocean Blvd?

Address this question by expressing your enthusiasm for the hospitality industry and how Club Wyndham Ocean Blvd's values align with your career goals. Share your passion for creating memorable experiences for guests and your desire to contribute positively to team success.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 19, 2025

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