Job details

Residential Maintenance Operations Manager

Job DescriptionCapstone Realty Professionals is a real estate brokerage and property management firm. We specialize in renting single family homes, condos, and townhouses in Maricopa County as long-term rentals.This is a full-time, in-office role.The Residential Maintenance Operations Manager is responsible for taking all inbound requests from tenants on our rental properties and assigning the work orders to our approved list of vendors and technicians. This person will follow up regularly via email, text, and phone to tenants, owners, and vendors to ensure all expectations throughout the process are exceeded and work is completed in a timely manner.This person is a natural problem solver and is willing to think outside of the box to ensure things get done right. This person will work hand in hand with our Property Managers and will assist with the dispatch and coordination of our in-house maintenance service.They will ensure work is completed in a timely manner. This person will be coordinating our in-house maintenance technicians, Valley Handy. This includes managing their schedules to ensure they know where they are going and what they need to do when they get there. They will also be responsible for maintaining inventory, pricing, as well as receiving bids and estimates.Our Maintenance Operations Manager will:• Process and manage incoming work orders from tenants and owners.• Assign work orders to qualified vendors and internal technicians.• Follow up on work orders to ensure they are completed in a timely manner.• Review pricing and estimates to ensure the owner is getting the best value for work.• Communicate to owners about maintenance that needs to be done in a knowledgeable and confident way for approval.• Receive approval from owners prior to work being completed.• Document work being completed.• Interview vendors regularly and maintain relationships with existing vendors.Our ideal applicant will have:• Knowledge of home maintenance.• Proven customer service experience.• Experience with property management software; Appfolio experience is a plus.• Ability to accurately document important details.• Responsibility by being reliable and accountable for the team.• Ability to improve upon our systems.• Curiosity to ask questions to find the right answer.• Ability to work independently yet desire to be on a producing, winning team.• Experience in residential property management.• Skills to track and schedule in-house technicians.• Ability to follow up on work orders to ensure they are completed in a timely manner.• Capability to track metrics and numbers for the team to ensure profitability for the company.• Ability to review pricing and estimates to ensure the owner is getting the best value for work.• Skills to organize any inventory of our maintenance supplies.• Ability to assist the property management department with move-ins and move-outs.• Real estate license or experience is a plus.Capstone Realty Professionals is a full-service real estate brokerage that specializes in residential sales and property management. This job offers excellent annual pay as well as semiannual bonuses based on performance, paid healthcare, matching 401K, and ample paid time off.#J-18808-Ljbffr

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$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Residential Maintenance Operations Manager, ZipRecruiter

At Capstone Realty Professionals, we're on the hunt for a dynamic Residential Maintenance Operations Manager to join our enthusiastic team. Located in the heart of Maricopa County, we specialize in renting single-family homes, condos, and townhouses, ensuring a seamless experience for our tenants and property owners. This full-time role is all about keeping things running smoothly! As the Residential Maintenance Operations Manager, your primary responsibility will be to handle incoming requests from tenants, coordinating with our trusted vendors and technicians to ensure prompt resolution. You'll be the go-to problem solver, maintaining effective communication through emails, texts, and phone calls to exceed expectations. This role also involves working closely with our Property Managers, dispatching in-house maintenance service, and managing technician schedules to optimize efficiency. We’re looking for someone who thrives in a fast-paced environment and is eager to improve our systems. Your keen ability to document all work efficiently, your proven customer service background, and any experience with property management software will set you apart. Plus, if you have a knack for negotiating bids and maintaining vendor relationships, we’d love to talk to you! With competitive pay, performance-based bonuses, healthcare benefits, and a supportive team atmosphere, we can’t wait to see how you can contribute to our growth at Capstone Realty Professionals!

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What are the responsibilities of the Residential Maintenance Operations Manager at Capstone Realty Professionals?

The Residential Maintenance Operations Manager at Capstone Realty Professionals is steeped in a variety of responsibilities, primarily focusing on managing work orders from tenants and property owners. This includes assigning tasks to qualified vendors and in-house technicians, ensuring timely completion, and maintaining strong communication throughout the process. You'll document work done, handle vendor interviews, and maintain relationships to guarantee top-notch service.