Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Marketing Operations Associate image - Rise Careers
Job details

Marketing Operations Associate

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

The Role

We are looking for a detail-oriented and tech-savvy Marketing Operations Associate to support our growing business by managing campaigns and automating marketing processes. In this key role, you will execute and optimize campaigns across customer touchpoints, implement scalable marketing workflows, and ensure the smooth operation of our marketing tools and platforms to drive efficiency and impact.

Responsibilities

Develop CRM Strategies

  • Map and refine customer journeys to ensure a seamless experience across all stages, from onboarding to reactivation
  • Create and implement customer engagement, retention, and loyalty strategies to align with our business objectives
  • Optimize lifecycle campaigns to enhance customer satisfaction and loyalty
  • Lead the creation of re-engagement and win-back strategies to reduce churn

Plan and Execute Campaigns

  • Work closely with local teams across our markets to align CRM activities with business targets
  • Design and launch campaigns across our marketing channels
  • Continuously optimize campaigns based on performance metrics and customer insights

Automate Marketing Processes

  • Implement and manage marketing automation workflows using tools like Zapier, Make, and others to streamline campaigns, lead nurturing, and customer engagement processes
  • Integrate various marketing and CRM platforms to enable seamless data flow, improve team efficiency, and support scalability as the business grows
  • 2 years + of experience in marketing operations, CRM marketing or a similar role, preferably in a fast-paced environment. Experience in a start-up or in a B2C rental business is a plus
  • Expertise in Zapier and/or Make
  • Results-driven and doer mindset
  • Attention to detail, excellent organizational skills and a strong focus on detail to manage complex workflows and ensure process accuracy
  • Strong collaboration and communication skills to effectively coordinate across teams
  • Excellent spoken and written English skills
  • Other languages (French, Spanish, German) are a plus
  • Expertise in Intercom is a plus
  • Knowledge of SQL for advanced data analysis is a plus

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

  • Working with a switched on team that strives to make the streets greener and serve the rider
  • A competitive salary
  • Benefit from the company's success, through equity options - giving you ownership in and financial upside to the company’s long term success
  • Global and country-specific benefits packages
  • Flexible working that is focussed on the delivery of OKRs
  • Monthly team outings & events
  • Get to know our product by using one of our e-bikes
  • Annual learning and development allowance
  • Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

#LI-HYBRID

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Marketing Operations Associate, Zoomo

At Zoomo, we're passionate about transforming urban transport with our innovative Light Electric Vehicles (LEVs), and we're looking for a dynamic Marketing Operations Associate to join our high-performing team. In this role, you'll play a pivotal part in driving our marketing efforts across the globe, supporting major players like UberEats and Amazon in their delivery services. You'll be tasked with managing and optimizing marketing campaigns that resonate with our customers while ensuring our marketing tools are running at peak performance. Your responsibilities will involve designing seamless customer journeys, implementing impactful engagement strategies, and automating processes that enhance efficiency. With your tech-savviness and keen attention to detail, you'll collaborate closely with local teams to align marketing activities with our ambitious goals. This position demands a results-driven mindset and at least two years of experience in marketing operations or CRM marketing. You’ll also be leveraging tools like Zapier to streamline workflows and boost team productivity. If you thrive in a fast-paced environment and want to make a tangible impact towards greener cities, this role at Zoomo is your perfect opportunity! Imagine not just being part of a team, but actually contributing to a sustainable future – this is what we stand for at Zoomo. Come ride with us on this electrifying journey!

Frequently Asked Questions (FAQs) for Marketing Operations Associate Role at Zoomo
What are the primary responsibilities of a Marketing Operations Associate at Zoomo?

As a Marketing Operations Associate at Zoomo, you will be responsible for managing and optimizing campaigns across various customer touchpoints, implementing customer engagement strategies, and ensuring the seamless operation of marketing tools and platforms to boost efficiency. This position involves working closely with local teams to align CRM activities with business objectives, designing campaigns, and automating marketing processes to improve customer experiences.

Join Rise to see the full answer
What qualifications are needed to apply for the Marketing Operations Associate position at Zoomo?

To apply for the Marketing Operations Associate role at Zoomo, you should have at least two years of experience in marketing operations or CRM marketing, preferably in a fast-paced or start-up environment. Familiarity with tools like Zapier and expertise in CRM platforms are essential, along with strong organizational and collaboration skills.

Join Rise to see the full answer
How does the Marketing Operations Associate role contribute to Zoomo's mission?

The Marketing Operations Associate plays a crucial role in driving customer engagement and satisfaction, which are vital for achieving Zoomo's mission to promote carbon-neutral transportation. By optimizing marketing processes and campaigns, you will directly impact how effectively Zoomo communicates its value to customers and supports its partners in the delivery space.

Join Rise to see the full answer
What types of tools and platforms does a Marketing Operations Associate at Zoomo work with?

In the role of Marketing Operations Associate at Zoomo, you will work with various marketing and CRM platforms to implement and manage automation workflows. Tools like Zapier and Make are crucial for streamlining marketing processes, and experience with software like Intercom and SQL for data analysis will be advantageous.

Join Rise to see the full answer
What growth opportunities are available for Marketing Operations Associates at Zoomo?

Zoomo supports career development for its Marketing Operations Associates through learning and development allowances, as well as opportunities to take on more significant responsibilities as the company grows. The environment at Zoomo encourages collaboration and innovation, allowing employees to thrive while being part of an impactful mission.

Join Rise to see the full answer
Common Interview Questions for Marketing Operations Associate
Can you describe your experience with marketing automation tools?

Definitely share specific tools you have used, like Zapier or Make, and how you've employed them to streamline marketing processes. Be sure to highlight examples where you designed effective automated workflows that led to measurable improvements in campaign performance.

Join Rise to see the full answer
How do you approach campaign optimization?

Discuss your methodical approach to analyzing campaign data, including key performance metrics you track. Explain how data influences your decisions for tweaking or pivoting strategies to better meet customer needs and achieve business objectives.

Join Rise to see the full answer
What strategies would you implement for customer re-engagement?

Share any previous experiences with customer re-engagement strategies. Describe how you would analyze customer behavior data to identify lapsed users and the specific tactics you would use to encourage them back into the fold, like targeted email campaigns or incentive offers.

Join Rise to see the full answer
How do you ensure alignment between marketing and sales teams?

Talk about your experience collaborating cross-departmentally. Describe specific communication strategies and tools you’ve used to keep everyone informed about campaign goals, lead status, and data insights to ensure both teams are working toward the same objectives.

Join Rise to see the full answer
What role does customer feedback play in your marketing strategies?

Explain how vital customer feedback is for refining strategies and processes. Provide examples of ways you've gathered insights from customers and how this data informed your marketing approaches and improved engagement and retention rates.

Join Rise to see the full answer
Can you provide an example of a successful campaign you've managed?

Highlight a specific campaign where your contributions led to tangible results. Discuss the campaign's goals, your role in execution, and the outcomes, focusing on metrics like engagement rates or conversion rates to demonstrate your impact.

Join Rise to see the full answer
What is your understanding of customer journey mapping?

Share your insights into customer journey mapping and its importance in marketing operations. Provide examples of your experience creating and refining these maps to enhance customer experiences across all touchpoints.

Join Rise to see the full answer
How do you stay updated with the latest marketing technologies and trends?

Discuss your strategies for staying current with marketing trends, such as following industry leaders, attending webinars, or participating in relevant online communities. Mention any specific examples where you applied new technologies or insights to improve your work.

Join Rise to see the full answer
How do you prioritize tasks in a fast-paced environment?

Provide your approach to task prioritization, including any tools or methodologies you use to manage time effectively. Illustrate how you balance multiple projects while ensuring quality and timely delivery.

Join Rise to see the full answer
What skills do you believe are essential for a Marketing Operations Associate?

List essential skills like analytical abilities, attention to detail, technology proficiency, and communication skills. Discuss how each skill is relevant to the Marketing Operations Associate role at Zoomo and how you've demonstrated these skills in your previous roles.

Join Rise to see the full answer
Similar Jobs
Zoomo Remote No location specified
Posted 8 days ago
Zoomo Hybrid No location specified
Posted 2 days ago
Posted 12 days ago
Photo of the Rise User
Posted 11 days ago
Photo of the Rise User
Posted 13 days ago
Photo of the Rise User
Posted yesterday
Photo of the Rise User
Axon Hybrid Seattle, Washington, United States
Posted 8 days ago
Photo of the Rise User
Medical Insurance
Dental Insurance
Vision Insurance
Equity
401K Matching
Paid Time-Off
Sabbatical
Maternity Leave
Paternity Leave
Social Gatherings
Company Retreats
Posted 6 days ago
Z By Zoomo
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
No info
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 18, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!