Delivery Manager

As a Delivery Manager at Zopa, your primary responsibilities will include coordinating activities across various teams to ensure alignment with our banking governance structure. You’ll be leading the charge in landing change within the business while providing structure and momentum to ongoing projects. Your role will also involve facilitating meetings, enhancing communication between teams, and acting as a force multiplier to ensure that tasks are handled effectively and efficiently.

To qualify for the Delivery Manager position at Zopa, you should possess excellent interpersonal skills and a solid understanding of IT project management. Experience in creating and maintaining cross-team project plans is essential. We're looking for someone who is resilient under pressure, has a proactive approach, and can effectively communicate with diverse teams. Previous experience in fintech or e-commerce will give you an added advantage in this role.

Yes, flexible working is highly encouraged at Zopa! We believe in the importance of work-life balance and foster a hybrid work environment, where teams can collaborate in our London office or work from the comfort of their homes. We also offer options to work from abroad for up to 120 days per year, provided you have the right to work in the chosen country. This flexibility allows you to enjoy both personal and professional fulfillment.

Zopa is committed to fostering a workplace free from discrimination and believes that diversity of experiences and perspectives leads to better outcomes for our customers. For Delivery Managers and all employees, we cultivate an inclusive culture where everyone feels welcomed and respected. Our DE&I forum actively promotes initiatives aimed at making a difference, ensuring that every individual can bring their authentic self to work.

Success as a Delivery Manager at Zopa hinges on several key skills. Excellent communication and interpersonal abilities are vital for influencing stakeholders and leading teams. You should have a strong background in IT project management and be capable of adeptly managing multiple projects simultaneously. Being a proactive facilitator who helps steer meetings and having a good understanding of team dynamics will also set you apart in this role.

When answering this question, focus on how you structure your project management approach to align with both team dynamics and organizational goals. Discuss the importance of communication, collaboration, and adaptability, and provide examples from previous experiences that illustrate your ability to effectively manage projects in a dynamic environment.

Addressing conflicts can be tricky, so it’s crucial to demonstrate your commitment to fostering a harmonious work environment. Share examples of your mediation techniques, such as active listening, understanding individual perspectives, and guiding discussions toward constructive solutions, showcasing your role as a facilitator.

Prepare for this question by providing a specific example. Outline the challenges you faced, how you organized the project, delegated tasks, and managed team morale. Highlight your problem-solving skills and ability to stay organized under pressure, detailing the successful outcome of the project.

When discussing project management tools, mention specific software you've used, like JIRA, Trello, or Asana. Emphasize how these tools have helped streamline processes, enhance collaboration, and improve project outcomes. This shows your adaptability and understanding of tech in project management.

Effective communication is key, especially in a hybrid environment. Share your strategies for maintaining communication among team members, such as regular check-ins, status updates, and utilizing collaboration tools. Highlight your belief in transparency and proactive engagement in keeping everyone in sync.

Discuss the key performance indicators (KPIs) you believe are important when measuring project success. These may include timelines, quality of deliverables, team satisfaction, and achievement of project goals. Make sure to illustrate how you gather feedback and apply it for continuous improvement.

Showcase your flexibility by describing how you assess team dynamics and adjust your management approach accordingly. Whether it’s being hands-on or taking a step back, explain how you gauge what works best for different team member personalities and project requirements.

Choose an example that shows your critical thinking and decision-making ability. Explain the context of the decision, the criteria you considered, and the outcomes—good or adverse. Be sure to emphasize what you learned from the experience and how it has influenced your current philosophy.

Share your experiences managing remote teams and the strategies you've implemented to keep everyone engaged and motivated. Highlight the importance of fostering team relationships, maintaining regular communication, and leveraging technology to bridge the gap between remote team members.

Discuss the importance of gathering clear project requirements upfront and maintaining open lines of communication throughout the project. Explain how you facilitate requirements discussions, conduct regular reviews, and ensure that all stakeholders have visibility into project objectives and outcomes.