Hardware Compliance - Sr. Staff Program Manager

As a Hardware Compliance - Sr. Staff Program Manager at Zscaler, your primary responsibilities will include driving the execution of programs to attain and uphold certifications. You will collaborate closely with various teams to launch new Zscaler products that comply with global standards. Additionally, you will develop necessary documentation and processes early in the design phase, ensuring that all hardware meets compliance before market introduction.

To apply for the Hardware Compliance - Sr. Staff Program Manager position at Zscaler, you should have at least 8 years of experience in compliance frameworks and project management. Relevant certifications in Cyber Security and a Bachelor's or Master's degree in computer engineering or related fields are essential. Experience with regulatory agencies and electrical certification processes will also make you stand out.

Zscaler ensures its hardware remains compliant by actively monitoring certification expiration dates and collaborating with manufacturing partners. The Hardware Compliance - Sr. Staff Program Manager will work closely with regulatory bodies and oversee internal audits to maintain compliance throughout the product lifecycle.

The Hardware Compliance - Sr. Staff Program Manager role is vital at Zscaler as it directly impacts the security and reliability of our products. Your work will ensure that Zscaler's hardware meets stringent compliance standards, ultimately protecting our enterprise customers and supporting our mission of safe cloud operations.

The culture at Zscaler is inclusive, collaborative, and fast-paced. As a Hardware Compliance - Sr. Staff Program Manager, you will be part of a supportive team that encourages innovation and diversity. Zscaler fosters an environment where every employee's contribution is valued, creating a workplace where everyone belongs.

In answering this question, be specific about the types of compliance frameworks you’ve worked with, highlighting any relevant certifications and your role in ensuring compliance during hardware product development. Mention any challenges you faced and how you overcame them.

Discuss your approach to time management, perhaps by mentioning the use of project management tools and methodologies. Explain how you evaluate the importance and urgency of tasks and how effective communication with your team aids in prioritization.

Outline your research process, such as staying updated on regulations, attending relevant workshops, or collaborating with experts. Highlight the importance of understanding both local and international standards to ensure comprehensive compliance.

Provide a clear example of a compliance gap you discovered, detailing the analysis and communication strategies you employed to resolve the issue. Emphasize your problem-solving skills and teamwork in rectifying the gap.

Explain how you build relationships with key stakeholders from different departments, possibly through regular check-ins and collaborative tools. Discuss how transparency and defined objectives foster successful cross-functional work.

Mention specific resources you rely on, such as industry publications, professional networks, or compliance training courses. Highlight your commitment to continuous learning in the dynamic field of compliance.

Share your experience managing a team during an audit, focusing on preparation strategies, internal communication, and how you helped your team learn from the experience to improve future compliance efforts.

Articulate how this role acts as a bridge between product design and compliance requirements, ensuring that compliance considerations are integrated from the beginning of the product lifecycle to prevent costly redesigns later.

Describe your approach to managing stress and ensuring quality under pressure, such as setting clear milestones and maintaining communication with your team to meet deadlines without sacrificing compliance.

Discuss your knowledge of cybersecurity protocols and how they intersect with hardware compliance, emphasizing the importance of security in the design and manufacturing processes to protect sensitive data as part of compliance.