Job details

Operations Supervisor

Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

Responsibilities:

The Operations Supervisor is responsible for the drivers, including oversight of; employee performance, attendance, policy enforcement and compliance
Demonstrates and promotes a 100% commitment to providing the best possible experience for staff, drivers and our customers
Collaborates with the Shop Manager to ensure fleet readiness
Works in conjunction with the Safety Manager to spearhead a strong safety first culture for all employees
Works with management to deliver on Key Performance Indicators

Essential Functions:

Engages with drivers during morning, midday, and afternoons to assist with routing issues, safety, and any other daily need
Provide daily work direction, feedback, conduct performance coaching and issue corrective action to drivers as appropriate
Perform ride-alongs with drivers to assist with on route issues, pickup/dropoff concerns, and overall driver experience
Weekly/monthly audit of Netradyne cameras, including main 4-way camera functionality and gatekeeper camera functionality. Provide GM with timely reports of any malfunctioning cameras that include the bus and camera numbers
Update necessary reports, tracking forms and spreadsheets for leadership to review
Any additional duties required by the Operations team
Where applicable, familiarity with CBA as the guideline for employee management Monitor and report routing efficiency issues throughout the operation day, escalate potential issues with late/delayed routes, missed PUs/DOs and any related incidents
Assist drivers with scheduling and work assignments, tablet issues and basic payroll/administration needs
Daily driver attendance monitoring and updates, up to and including notifications, tracking, and scheduling disciplinary meetings
Coordinate a daily tablet inventory, including missing tablets, tablets needing repair, charging cords and daily disbursement
Promptly investigating incidents involving drivers, students, staff and community. Prepare incident reports and attain driver statements
Verification of daily fleet needs, up to and including buses available for routes, spare bus availability and preventative maintenance needs
Audit DVIR process daily, including missing DVIRs from previous operational days and current day DVIR audits
Complete daily/weekly inventory of required tools/items for operations. Include; STAR seats, securements straps, booster seats, safety vests, cleaning supplies, office supplies and other necessary items

Requirements:

High school diploma or GED, some advanced education preferred
Minimum 2 years of transportation, operations, or leadership experience Experience in a union environment is highly recommended
Microsoft office and Google Suite experience preferred
Ability to lead others
Ability to work in a high pressure, fast moving environment
Strong written and verbal communication skills, interpersonal skills, decision making, and problem-solving ability
Knowledge of state and federal regulations

$80,000 - $90,000 a year

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role is $90k+

Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$80000K

$90000K

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What You Should Know About Operations Supervisor, Zūm Services

Zūm is looking for an enthusiastic and dedicated Operations Supervisor to join our team in Howard County, MD! At Zūm, we've redefined student transportation to create a safer, more efficient service. Our cloud-based platform connects parents, drivers, schools, and districts in real-time to ensure children reach their destinations with ease and care. As the Operations Supervisor, you'll play a pivotal role overseeing our drivers, ensuring stellar performance, policy adherence, and compliance. Your days will be filled with enthusiastic interactions as you engage with our amazing drivers, assisting them with routing, safety, and any challenges they might face. You'll collaborate closely with various teams, such as the Shop Manager and Safety Manager, helping us maintain a culture of safety and excellence. With your strong leadership skills and a knack for problem-solving, you'll conduct regular performance coaching and audits and assist in resolving daily operational issues. If you're passionate about improving transportation for kids and committed to a high-impact role that drives change, Zūm is the place for you. We embrace innovation while promoting a diverse and inclusive work culture, offering a competitive salary and amazing benefits. Join us at Zūm and contribute to making a difference in student transportation today!

Frequently Asked Questions (FAQs) for Operations Supervisor Role at Zūm Services

What are the key responsibilities of an Operations Supervisor at Zūm?

As an Operations Supervisor at Zūm, you'll oversee driver performance, attendance, and ensure policy compliance. Your role includes engaging with drivers daily, assisting with routing and safety concerns, and collaborating with other management members to maintain fleet readiness and a strong safety culture.