Customer Development Manager - NAPA Burleigh Heads

As a Customer Development Manager at NAPA in Burleigh Heads, your main responsibilities include building and nurturing customer relationships, understanding customer needs, and achieving sales and gross margin targets. You’ll work closely with Channel and Branch Managers to promote NAPA's offerings to trade customers. Attending sales meetings and trade shows will also be key to your success, along with proactively identifying growth opportunities in your territory.

To apply for the Customer Development Manager position at NAPA, candidates should have a successful background in business or account management within the automotive parts and equipment sector. Strong communication and negotiation skills are essential, as is a valid Australian driver's license. Experience with CRM systems will also be highly beneficial.

The incentive structure for the Customer Development Manager role at NAPA includes a competitive base salary, superannuation, and additional incentives linked to performance. This means your dedication and success in driving sales are rewarded, giving you the potential to significantly enhance your overall earnings.

Yes, prior experience in the automotive industry is preferred for the Customer Development Manager position at NAPA. Candidates should demonstrate a track record in business or account management, particularly in automotive parts and equipment, which will be invaluable in providing effective solutions to our trade customers.

NAPA is committed to nurturing its employees through comprehensive support and training. As a Customer Development Manager, you will receive continuous sales and product training, tools of trade such as a mobile phone and laptop, and staff discounts across GPC Asia Pacific’s range of services. NAPA also prioritizes a safety-conscious work environment and supports working parents with meaningful benefits.

In your response, focus on your communication skills, active listening, and understanding of customer needs. Mention specific strategies, such as regular check-ins or feedback sessions, that you would use to develop trust and rapport.

Share a specific experience where you set clear goals, created a timeline, and implemented actions that led to achieving or exceeding your sales targets. Detail the steps you took and the outcome to demonstrate your results-driven approach.

Discuss your experience with CRM systems, emphasizing how you utilized them to track customer interactions, manage leads, and optimize your sales strategy. Highlight any specific tools you've used, showing your familiarity with technology in customer management.

Explain your approach to resolving customer issues, such as remaining calm, actively listening, and finding a suitable solution. Mention the importance of follow-up to ensure the customer's satisfaction and retention.

Discuss your passion for the automotive industry and how it drives your motivation to succeed in sales. Share specific aspects of automotive work that excite you, such as staying updated on industry trends or helping customers find the best solutions.

Share a detailed anecdote where you took the initiative to identify a gap in the market or a specific customer need and engaged your team or stakeholders to act upon it. Highlight the results of this initiative in terms of sales growth or customer satisfaction.

Explain your time management strategies, such as planning your daily tasks, identifying high-impact activities, and using digital tools for organization. Illustrate your ability to remain focused and productive under pressure.

In your response, convey your enthusiasm for NAPA as a company and your alignment with its values and goals. Highlight your admiration for their innovative approach to the automotive aftermarket sector and how your background fits their vision.

Discuss how collaboration with your team and other departments enhances performance and leads to successful outcomes. Provide examples of how working together has helped you achieve or exceed sales targets in the past.

Mention resources you utilize, such as industry publications, competitor analysis, networking, and attending trade shows. Emphasize your commitment to continuous learning to stay competitive and provide valuable insights to customers.