Install Sales Field Service Representative

As an Install Sales Field Service Representative at Tibbetts Lumber Co. LLC, your main responsibilities will include overseeing installation operations, ensuring quality standards during visits to job sites, planning and prioritizing installations, and managing team members or sub-contractors. Additionally, you’ll need to maintain open communication with clients to ensure their satisfaction and address any installation issues promptly.

To qualify for the Install Sales Field Service Representative role at Tibbetts Lumber Co. LLC, candidates should have a minimum of three to four years of related work experience in building supply installation, especially with doors, windows, and trim, or possess a one-year certificate from a college or technical school. Experience in the building supplies industry is essential to excel in this position.

Tibbetts Lumber Co. LLC places a high priority on safety during installations. As an Install Sales Field Service Representative, you'll need to ensure that all safety procedures are followed in compliance with OSHA regulations. This includes monitoring site conditions and enforcing safety practices among team members to prevent accidents and ensure a safe working environment.

As an Install Sales Field Service Representative at Tibbetts Lumber Co. LLC, you can expect an excellent benefits package that includes competitive wages, medical, dental, and life insurance, short and long-term disability, a 401(k) plan, as well as vacation, sick, and holiday pay. This comprehensive package is designed to support your well-being both personally and professionally.

At Tibbetts Lumber Co. LLC, as an Install Sales Field Service Representative, you will be expected to achieve a minimum 95% on-time installation rate with less than a 2% call-back ratio for corrections. Additionally, warranty work must be completed to customer satisfaction within one week of notification, ensuring that customer expectations are consistently met or exceeded.

When managing multiple installation projects, it's crucial to prioritize tasks based on deadlines and resource availability. I utilize project management tools and maintain open communication with clients and team members to stay informed about progress and adapt plans as needed. This helps ensure that each project remains on schedule and within budget.

During one installation project, we discovered a scheduling conflict that threatened to delay our timeline. I quickly assessed the situation, communicated with all parties involved, and adjusted our workflow and resources to resolve the conflict, ensuring that we completed the project on time without compromising quality.

I always prioritize safety during installations by adhering to OSHA regulations, conducting safety briefings with the team, and performing site assessments before work begins. I ensure that all team members are equipped with the proper safety gear and that we maintain a clean and organized work environment to minimize the risk of accidents.

I measure the success of completed installations by assessing customer satisfaction, reviewing completion times compared to the original schedule, and evaluating any call-back issues. I also gather feedback from clients to identify areas for improvement, ensuring that we continue to deliver high-quality installations.

To recruit and train new team members, I focus on finding candidates with relevant experience and a positive attitude. I provide thorough onboarding training, mentorship, and clear guidance on our standards and expectations. Additionally, I encourage continuous learning and development to foster a skilled and knowledgeable team.

I ensure compliance with operational and working practices by regularly reviewing standards with the team, conducting performance evaluations, and addressing any discrepancies. I believe in fostering open communication where team members can report challenges, and I provide structured feedback to enhance our processes.

When handling customer complaints, I believe in taking a proactive approach. I listen to their concerns attentively, gather all necessary information, and work with the team to address the issue promptly. My goal is always to resolve complaints to the customer's satisfaction and maintain a positive relationship.

Teamwork is essential for successful installations as it fosters collaboration and communication among team members. Each member must understand their roles and support one another to achieve our shared goals. I strive to cultivate a team-oriented atmosphere where everyone feels valued and motivated to contribute.

In a previous role, I analyzed our installation processes and identified several bottlenecks that slowed down progress. By implementing a more structured scheduling system and enhancing communication between the installation team and suppliers, we were able to reduce delays and improve overall efficiency, resulting in timely project completions.

I am motivated by the opportunity to deliver exceptional service and help clients realize their vision through successful installations. The challenge of solving problems, leading a team, and constantly improving processes keeps me engaged and excited about this line of work.