Account Manager, New England

As an Account Manager at 10x Genomics, your primary responsibilities will include selling Chromium and Visium benchtop instruments, developing territory plans, managing existing customer relationships, and utilizing a consultative selling approach. You'll work closely with cross-functional teams to ensure a seamless customer experience and help address their specific research needs while keeping our CRM system updated.

To qualify for the Account Manager position at 10x Genomics, candidates should have a minimum of 2 years of sales experience, preferably within the academic or biotechnology sectors. A Bachelor’s degree in Biology, Molecular Biology, or a related field is required. Familiarity with Next Generation Sequencing Technology is highly beneficial, as well as the ability to articulate technical concepts effectively.

The Account Manager at 10x Genomics plays a critical role in enhancing customer experience by actively engaging with clients, understanding their research goals, and presenting tailored solutions. By fostering strong relationships and collaborating with internal teams, you'll ensure continuous customer engagement and satisfaction, ultimately driving service renewals and sales growth.

Successful Account Managers at 10x Genomics possess strong customer relationship skills, outstanding communication abilities, and a knack for consultative selling. Being proficient in Microsoft Office and CRM systems, along with having knowledge of technical products, is crucial for addressing customer needs effectively and driving sales success.

The pay range for the Account Manager role at 10x Genomics typically falls between $59,000 to $79,000 USD annually. However, the actual compensation can vary based on individual skills, qualifications, and experience. Additionally, the role includes eligibility for equity grants and a comprehensive benefits package.

In answering this question, highlight specific sales roles you've held, focusing on your achievements in establishing customer relationships and closing deals in the academic or biotechnology sectors. Use metrics or examples to illustrate your success.

Outline your strategy for relationship building, including understanding customer needs, regular communication, and proactive problem-solving. Emphasize the importance of trust and collaboration in maintaining long-term partnerships.

Demonstrate your understanding of Chromium and Visium benchtop instruments and their applications in life sciences research. Discuss any relevant technical knowledge you have about Next Generation Sequencing Technology and how these products benefit researchers.

Explain your approach to addressing customer objections by actively listening, empathizing, and providing tailored solutions that align with their needs. Share an example of a successful resolution of a customer's concern in your past experiences.

Discuss specific strategies you've employed in the past, such as effective territory planning, prioritizing high-potential leads, and maintaining a disciplined follow-up process. Highlight how your approach can be applied in the Account Manager role at 10x Genomics.

Provide an example that showcases how you worked effectively with cross-functional teams to achieve a common goal. Highlight your communication and teamwork skills and how they contributed to sales success.

Describe your methods for tracking sales activities and managing customer interactions using CRM tools. Discuss the importance of updates and follow-ups to maintain an organized workflow.

Share your passion for the life sciences and how selling innovative technological solutions drives your motivation. Explain how you stay informed about industry trends and how this knowledge spurs you to connect with customers.

Highlight your familiarity with CRM software, detailing how you've used it for tracking customer information, managing leads, logging interactions, and analyzing sales performance to inform your strategies.

Articulate your approach to learning about new products, which may include hands-on training, collaborating with technical colleagues, and researching product specifications and benefits. Stress the importance of understanding the product to confidently convey its value to customers.