Concierge Manager - APAC

We are looking for an experienced Concierge Manager to guide our customers through the video production journey using our online platform, ensuring the successful delivery of professional video creation services provided exclusively via our creator partners; planning & creative, shooting and editing. This unique role combines client, project, and community management, working across all aspects of the 90 Seconds platform - production operations, services, and brand accounts management. 

As a Concierge Manager with extensive professional video production experience you will be part of 90 Seconds Concierge service. This Concierge service directly provided both production and account based services. 

• Successfully oversee the production of a number of video projects at any time, spanning from quoting, shoot and logistics planning, production management duties, to publishing.
• Oversee the delivery of 90 Seconds Services and Solution on the 90 Seconds platform 
• Overview all the production services, ensuring the successful running of the 90 Seconds operations
• Ensure that 90 Seconds services are delivered consistently via processes in the system
• Manages the growth and relationships of 90 Seconds Brands.
• Facilitate communication between customers and creators to ensure smooth project delivery.
• Assist in resolving video project-related issues.
• Become the expert in our 90 Seconds Solutions and deliver each solution professionally and completely. 
• You will love the Productize, Order, Matching, Delivery and Content & Account app features. Become the expert in these features and help deliver all these for our brands. 
• You will be able to work with a large variety of creators globally

• Someone who has a really deep understanding of content, an in-depth understanding of the various content video types and being able to identify the requirements to fulfill this video production. 
• Someone who has the ability to research, analyze and identify trends in video content creation and consumption and propose these to existing clients as opportunities. 
• Has high level of experience in production from quoting, client management (Ordering Support), enable to pair gigs with the correct talent needed (matching), project management from start to finish (Run My Creation). 
• Highly experienced in video production management - managing multiple projects end-to-end and juggling budgets, resources, schedules, clients.
• Someone who has skills in deconstructing a video to understand the production processes involved in its creation. 
• Someone who has hands on experience using video creation hardware and software
• Someone with a strong sense of urgency, exceptional organizational skills, and natural relationship building ability; this is a dynamic and fast-paced role!
• Someone who has experience in content strategy and Planning. 
• Someone who understands market trends, is able to identify gaps in client content plans and deliver solutions to help them be relevant and up to speed within the market video space. 
• Someone who enjoys technology and collaborating with a global team online.
• Someone who understands can identify repeat purchase opportunities and can productize these opportunities.
• Someone who understands the different social platform content products, their formats and specifications. 
• Someone who can quickly immerse themselves into a company culture - can quickly adapt to change at a high-speed pace, is data-driven, and can be fully ramped to achieve new business targets.
• Exceptional written, verbal, and interpersonal communicator, as building authentic relationships with clients and partners is a must.
• A flexibly “always-on” attitude to ensure project delivery dates are met.
• A huge plus if you have experience in live streaming and production of large scale events.

• Be the Customer. Know, listen and live the experience of the customer. Think, talk, see, and ask like the customer. Then create value and build trust with the customer. 
• We are live. Our team is nimble, focused, and ready to act together now to create value for the customer, that is live in over 100 countries. 
• Own it. We are all owners. We focus on the core problems and opportunities that drive sustained success. We agree on a path, own the outcome, and do whatever it takes together. 
• Focus on what matters. Know the goals, know the numbers, know what matters, and prioritize. Visualize it for everyone so that you can align the team and make it happen. 
• Be Courageous. Have the courage to drive change for the business and don’t be afraid to take a risk and feel the burn.