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Electrical Operations Manager

Overview

Abacus is looking for an Electrical Operations Manager to join our dynamic team of creative and energetic professionals. We are committed to providing exceptional customer service every day. As an Electrical Operations Manager, you will oversee daily field operations, manage employee training and retention, handle recruiting, ensure safety standards, coordinate with vendors, and guarantee that our technicians deliver outstanding service to our customers.

 

 

What’s In It For Me?

  • Market Value Compensation
  • Annualized Bonus Plan
  •  PTO Plan
  • Health, Vision and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match up to 30%
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EAP, Legal Services and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

Responsibilities

What Will I Do?

  • Develop a culture of performance excellence to encourage employment growth
  • Drive the Electrical department sales through training and development of the field technicians
  • Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
  • Coach electricians on how to increase average ticket, closing rate, and monthly truck revenue 
  • Provide a constant flow of product and sales training
  • Promote lead generation
  • Monitor and control call backs and warranties
  • Handle all escalated customer concerns by demonstrating 100% customer satisfaction
  • Develop and manage division budgets, monitor expenses, and optimize resource allocation.
  • Prepare and present regular performance, project status, and financial metrics reports to senior management.

Qualifications

Do I have What it Takes?

  • High School Diploma or equivalent; Bachelor's Degree preferred
  • An in-depth knowledge of Electrical systems
  • Extensive knowledge in local codes and industry standards
  • Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
  • Ability to build business in the private sector, as well as the public sector
  • Background with RFIs, cost estimates (plan/spec and design/build), negotiating, material take-offs, and reading blue prints required
  • Ability to layout branch circuiting; to read and understand contract documents, drawings and specifications
  • Have an understanding of general electrical design and engineering concepts and have an overall general knowledge of electrical material costs
  • Positive energy and enthusiasm to drive sales and company growth
  • Ability to prioritize, set goals, and manage multiple tasks, handle deadlines

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Electrical Operations Manager, Abacus Plumbing

Hey there! Abacus is on the lookout for a passionate and capable Electrical Operations Manager to join our vibrant team right here in Austin. If you're someone who thrives in a fast-paced environment and has a knack for overseeing daily field operations, we want to hear from you! In this crucial role, you’ll take charge of employee training and retention, manage recruitment efforts, and ensure that safety standards are met at all times. Your leadership will play a key part in ensuring our technicians consistently deliver top-notch service to our valued customers. Now, what’s in it for you? We offer market value compensation, an annual bonus plan, and a comprehensive health plan for you and your family. Let’s not forget our 401K retirement plan with a generous company match, life insurance, and continuous professional development opportunities. As an Electrical Operations Manager at Abacus, you'll foster a culture of performance excellence, lead the electrical department in driving sales, and maintain our operational standards with precision. You’ll also manage budgets, monitor expenses, and ensure compliance with local codes and industry standards. If you have the energy and enthusiasm to boost sales and pave the way for company growth, then Abacus is the perfect place for you to build your career. Are you ready to take on this exciting challenge?

Frequently Asked Questions (FAQs) for Electrical Operations Manager Role at Abacus Plumbing
What are the main responsibilities of the Electrical Operations Manager at Abacus?

As the Electrical Operations Manager at Abacus, your main responsibilities will include overseeing daily field operations, managing employee training and retention, handling recruitment, and ensuring compliance with safety standards. You'll also be tasked with coaching electricians to maximize their performance, managing division budgets, and maintaining high operational excellence. Ultimately, your role is crucial in driving sales and customer satisfaction for our electrical services.

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What qualifications are required for the Electrical Operations Manager position at Abacus?

The qualifications for the Electrical Operations Manager role at Abacus include a High School Diploma or equivalent, with a Bachelor's Degree preferred. Strong knowledge of electrical systems, local codes, and industry standards is essential, along with excellent leadership capabilities. Candidates should also possess experience with RFIs, cost estimates, and a solid understanding of electrical design concepts. A proactive attitude and the ability to manage multiple tasks are vital for success in this role.

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What benefits does Abacus offer to the Electrical Operations Manager?

Abacus provides a robust benefits package for the Electrical Operations Manager, including competitive market compensation, an annual bonus plan, and a choice of health, vision, and dental insurance for you and your family. Additionally, we offer a 401K retirement plan with a company match of up to 30%, life insurance, short-term and long-term disability, along with special program options for FSA and EAP. Continuous training for professional development is also a key benefit!

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How can the Electrical Operations Manager impact customer satisfaction at Abacus?

The Electrical Operations Manager at Abacus plays a pivotal role in driving customer satisfaction by ensuring technicians deliver high-quality service consistently. By coaching team members, monitoring call backs, and addressing escalated customer concerns, you will create a culture focused on 100% customer satisfaction. Your proactive approach to problem-solving and attention to service quality will directly enhance the customer experience.

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Is there room for career growth for the Electrical Operations Manager at Abacus?

Absolutely! At Abacus, we are committed to fostering a dynamic environment that encourages career growth. As the Electrical Operations Manager, you will receive ongoing coaching and support to help you advance your skills and expertise. We prioritize professional development and provide avenues for you to advance your career within the company.

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Common Interview Questions for Electrical Operations Manager
Can you describe your experience with managing electrical operations?

When answering this question, focus on specific instances where you led electrical operations, highlighting your approach to team management, safety compliance, and budgetary control. Discuss examples that demonstrate your ability to enhance performance standards and drive sales.

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How do you ensure safety standards are upheld in your team?

It's important to describe your strategies for promoting safety, such as regular training sessions, safety checklists, and adherence to local codes. Share instances where you successfully resolved safety concerns and how those measures improved team operations.

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What strategies do you use to motivate and train your team?

Discuss your approach to motivating teams, whether it’s through recognition, incentives, or direct coaching. Highlight specific training programs you’ve implemented that have led to improved performance among technicians.

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How do you handle escalated customer complaints in your role?

Share a specific example of a challenging customer complaint you managed. Explain the steps you took to resolve the issue, how you maintained communication with the customer, and the outcome of your intervention. This demonstrates your conflict resolution skills.

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What methods do you utilize for tracking performance metrics?

Discuss the tools and software you're familiar with for tracking key performance indicators. Explain how you've used this data to make informed decisions and enhance operational efficiency.

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Can you explain your experience with budgeting for electrical operations?

Detail your experiences with developing budgets, monitoring expenses, and optimizing resource allocation. Showcase your analytical skills by discussing how you’ve adjusted budgets in response to unexpected challenges.

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What steps do you take to ensure compliance with industry standards?

Emphasize your understanding of local codes and your process for staying updated on regulations. Discuss your methods for ensuring your team adheres to these standards throughout all operations.

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How do you approach team performance evaluations?

Describe your evaluation process, including the criteria you use and the feedback mechanisms you implement. Highlight how you use evaluations to improve skills and motivate team members.

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Can you give an example of a successful project you managed?

Select a project that illustrates your leadership and operational management skills. Discuss the goals, challenges faced, and the overall impact of the project on the company.

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How do you keep your team updated on new products and services?

Explain the communication strategies you use to inform your team about new products and sales training opportunities. Include any systems or tools you use to facilitate this knowledge sharing, emphasizing the importance of staying informed in the electrical industry.

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Customer-Centric
Inclusive & Diverse
Collaboration over Competition
Transparent & Candid
Growth & Learning

Abacus is a leading provider of plumbing, air conditioner repairs, and electrical services in the greater Houston, TX metro area. Established in 2003, the company has garnered a reputation for top-notch service and the highest quality workmanship....

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Full-time, on-site
DATE POSTED
April 15, 2025

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