As a CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor.
Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests.
Value Realization:
Product Knowledge:
Relationship Building:
Account Success Planning:
Cross Functional Collaboration:
Triage and Risk Mitigation:
#LI-MC2
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Abnormal Security's Mission is to make the world a safer place through new applications of Machine Learning and AI technologies. We have started with email security, but that is just the beginning.
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