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Talent & Culture Executive

Company Description

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination. 

About Mercure Brisbane Spring Hill 

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport.  Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar. 

Job Description

A standalone Talent & Culture Executive reporting directly to the hotel General Manager! The role is responsible for planning, managing, coordinating, and participating in Talent & Culture activities within the property. 

Key duties include but are not limited to:

  • Provide advise and guidance on recruitment, performance management, and training and development. 
  • Oversee team member performance appraisals using the Accor system, including frontline probationary and annual reviews. Address performance issues and provide necessary counsel.
  • Support Heads of Departments in recruitment and onboarding processes, ensuring adherence to company standards and best practices.
  • Maintain and disseminate T&C policies, produce comprehensive monthly reports on recruitment, training, turnover, and related matters.
  • Manage workplace injuries, workers compensation claims, and return to work programs. Actively participate in the hotel's Work Health and Safety (WHS) Committee to maintain a safe work environment.

Qualifications

  • Tertiary qualification in Human Resources or a related field
  • Minimum of 2 years' experience in a T&C/HR capacity within the Hospitality industry is desired
  • Hands-on experience across end-to-end T&C cycle including recruitment, WHS, performance management, and learning and development 
  • Comprehensive knowledge of Australian employment legislation including the Modern Award
  • Proficiency in Microsoft Suite 

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless! 

  • Learn your Way - Access to our Accor Academy so you can learn while you earn! 
  • Work Your Way - Flexibility to ensure a work life balance! 
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide 
  • Accor's refer-a-friend bonus 
  • Accor's Parental Leave Scheme 
  • Access to our Employee Assistance Program 

#workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway 

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Talent & Culture Executive, AccorHotel

If you're looking for an exciting opportunity to join the Mercure Brisbane Spring Hill team as a Talent & Culture Executive, then this is the job for you! Located just moments from the bustling CBD and the beautiful Brisbane River, you’ll play a pivotal role in shaping the hotel’s culture and nurturing its talent. As the standalone Talent & Culture Executive, you'll report directly to the General Manager and be responsible for a range of vital activities that include managing recruitment, performance management, and training. You will work closely with department heads to ensure that our standards are upheld, providing guidance on best practices and supporting the onboarding of new team members. Your expertise will be essential in conducting performance appraisals and addressing any performance-related challenges that arise. Moreover, you will take a proactive approach to workplace safety, managing incident reports and workers' compensation claims, while actively contributing to the hotel's Work Health and Safety Committee. With your qualifications in Human Resources and at least two years of experience in the hospitality sector, you'll bring essential hands-on expertise and knowledge of Australian employment legislation. At Mercure, we believe in empowering our team members and helping them grow, making this not just a job, but a journey filled with endless possibilities, starting right here in Brisbane!

Frequently Asked Questions (FAQs) for Talent & Culture Executive Role at AccorHotel
What are the key duties of a Talent & Culture Executive at Mercure Brisbane Spring Hill?

As a Talent & Culture Executive at Mercure Brisbane Spring Hill, your key duties include advising on recruitment and performance management, overseeing employee appraisals, supporting department heads in the onboarding process, maintaining T&C policies, and managing workplace injuries and safety programs. You'll ensure that all these activities align with Mercure's high standards and values.

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What qualifications are required for the Talent & Culture Executive position at Mercure?

To qualify for the Talent & Culture Executive position at Mercure Brisbane Spring Hill, candidates should possess a tertiary qualification in Human Resources or a related field and have a minimum of two years' experience in a T&C or HR capacity within the hospitality industry.

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How does Mercure Brisbane Spring Hill support the development of its Talent & Culture Executive?

Mercure Brisbane Spring Hill is committed to professional development. As a Talent & Culture Executive, you'll have access to the Accor Academy, which allows you to learn and grow while you work. This includes ongoing training and flexibility to maintain a healthy work-life balance.

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What are the performance management responsibilities of the Talent & Culture Executive at Mercure?

The Talent & Culture Executive at Mercure Brisbane Spring Hill is responsible for overseeing performance appraisals and providing necessary counsel to address performance issues. An essential part of the role is to ensure that team members receive constructive feedback and that the performance management process is seamless and effective.

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How important is workplace safety for the Talent & Culture Executive at Mercure Brisbane Spring Hill?

Workplace safety is a top priority for the Talent & Culture Executive at Mercure Brisbane Spring Hill. The role involves managing workplace injuries and workers' compensation claims, as well as actively participating in the Work Health and Safety Committee to ensure a safe work environment for all team members.

Join Rise to see the full answer
Common Interview Questions for Talent & Culture Executive
Can you describe your experience with recruitment in the hospitality industry?

Discuss specific examples of your recruitment process, including how you source candidates and ensure cultural fit. Highlight your understanding of the unique recruitment needs in hospitality and any metrics you’ve achieved.

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How do you approach performance management at your previous jobs?

Share your methodologies for performance reviews, including how you handle underperformance and your strategies for employee motivation and engagement.

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What strategies do you implement to foster a positive workplace culture?

Talk about specific initiatives you've introduced or participated in to enhance workplace culture, such as training programs or employee feedback mechanisms.

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Can you provide an example of a challenging HR situation you have resolved?

Describe the situation, your approach to resolving it, and the outcome. This will demonstrate your problem-solving abilities and your commitment to maintaining a healthy work environment.

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How familiar are you with Australian employment legislation?

Discuss your knowledge of relevant laws and any training or certifications you hold. Show that you understand the implications of these laws for both employees and the company.

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What role does training and development play in your HR philosophy?

Explain your views on the importance of continuous learning in the workplace. Provide examples of training programs you’ve established and how they benefited the organization.

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How do you ensure compliance with workplace safety standards?

Detail your experience in managing workplace safety initiatives and how you implement policies to ensure compliance with legislative requirements.

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What would you do in the event of a workplace incident?

Describe your immediate actions to ensure safety and compliance, including reporting protocols and follow-up procedures, showing that you prioritize safety.

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How do you balance the needs of employees with the goals of the business?

Discuss your approach to ensuring employee well-being while aligning it with the company's objectives and how you communicate this balance effectively to both sides.

Join Rise to see the full answer
Why do you want to work as a Talent & Culture Executive at Mercure Brisbane Spring Hill?

Share your passion for the hospitality industry, your alignment with Mercure's values, and how you envision contributing to their team culture and success.

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Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...

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DATE POSTED
March 24, 2025

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