Customer Service Associate

Description

Job Title: Customer Service Associate

Reports to: Director of Business Development

Classification: Hourly / Non-Exempt

Are you passionate about the culinary world with a talent for providing exceptional hospitality? Embark on an exciting journey with us as a Customer Service Associate, where you will take the lead in providing exceptional customer service by assisting clients in choosing top-notch commercial-grade restaurant equipment, and supplies. Your role involves ensuring impeccably organized and well-stocked aisles, highlighting essential culinary tools. With your positive and friendly attitude, you will facilitate seamless customer transactions. Join our team and let your culinary passion shine as you create memorable moments for those who share your love for cooking and hospitality.

What We Offer:

• Gourmet Balance: Enjoy a balanced work-life schedule with Sundays off and Paid Time Off.
• Lifestyle Enhancement: Benefit from a Lifestyle Spending Account.
• Savings Savvy: Access employee discounts and tuition reimbursement after the first year.
• Time for You: Embrace paid time off for vacations and sick leave.
• Health Matters: Receive medical, vision, and dental benefits.
• Safety Net: Gain peace of mind with life insurance coverage for all associates.
• Invest in Your Future: Participate in our matching 401k program.
• Customer-Centric Culture: An opportunity to make a difference by putting our customers first.

What You Will Do:

• Culinary Passion: Inject your culinary passion into each customer engagement, delivering a customized and enjoyable experience that embraces the world of cooking.
• Operating Front of Store: Skillfully operate front registers (PO S systems), facilitating seamless transactions with a smile.
• Customer Guidance: Assist customers in discovering and selecting food equipment and supplies, offering insights and recommendations.
• Supportive Customer Interaction: Eagerly assist with carrying products to customers' vehicles or coordinating delivery where providing a helping hand is second nature.
• Teamwork Environment: Work collaboratively with a team to maintain a clean and inviting environment, reflecting the essence of a food lover's paradise.
• Artistic Merchandising: Collaborate on curating visually appealing displays, showcasing our gourmet offerings and inspiring culinary creativity.

What You Will Need:

• Culinary Passion: Showcase a deep passion for food, restaurants, and culinary experiences.
• Customer Service Mastery: Demonstrate excellent customer service skills, embodying warmth, enthusiasm, and genuine care.
• Tech Savviness: Operate a computer with ease for up to four hours at a time.
• Physical Stamina: Successfully pass a pre-employment physical and drug screen, ready to embrace the physical demands of a dynamic food-centric environment.
• Physical Endurance: Stand and walk up to 8 hours a day, with the ability to lift/lower boxes and products up to 50 lbs.
• Educational Background: Possess a high school diploma or equivalent.

Preferred Skills:

• Candidates with a background in the culinary industry or a deep love for food and restaurants are highly preferred.

Join us as a Food Enthusiast & Customer Service Specialist and become an essential part of our team dedicated to delivering an exceptional experience to our valued customers. Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Your culinary passion and customer-focused approach will help us continue to create a haven for food enthusiasts.