PSM Manager, NAM

As a Partner Success Manager at Acronis, your primary responsibilities will include driving partner engagement and satisfaction, ensuring service providers are actively using Acronis products, and helping them understand our tools and resources. You'll also be involved in facilitating training sessions, documenting activities in Salesforce, and collaborating with various departments to support our partners effectively.

To qualify for the Partner Success Manager role at Acronis, you should have at least 1+ years of experience in a channel sales or partner account management position within the software industry. A strong understanding of the cybersecurity landscape, coupled with exceptional presentation and communication skills in native or fluent English, will be essential for your success in this role.

Acronis supports its Service Providers throughout the partner lifecycle by ensuring regular engagement, providing essential training sessions, and maintaining open lines of communication. By utilizing approved tools like Zoom and Salesforce, the Partner Success Manager will connect with partners to guide them through the various resources available and help them maximize their use of Acronis solutions.

Acronis seeks individuals who are responsive, detail-oriented, and resilient, ready to make informed decisions to support our partners effectively. The ideal Partner Success Manager will thrive in dynamic environments, work collaboratively with global teams, and embody the company values, ensuring that they contribute positively to partner relationships.

Communication is incredibly important for the role of Partner Success Manager at Acronis. You'll need to interact with Service Providers regularly, facilitating training and addressing their needs. Strong communication skills will also help you effectively convey Acronis branding and product differentiators to bolster positive partner experiences.

In addressing this question, focus on building strong relationships, understanding each Service Provider's unique needs, and implementing regular check-ins. Highlight your ability to provide personalized support, facilitate training opportunities, and promote Acronis tools to enhance their operational efficiency.

You could mention a combination of quantitative metrics such as service usage statistics, feedback surveys, and qualitative assessments through direct communication. Understanding the key indicators of engagement will help in devising strategies to improve satisfaction and usage rates.

Provide a specific example that illustrates your problem-solving skills. Talk about the situation, the steps you took to address the partner's concerns, and the positive outcome, emphasizing your ability to listen and respond effectively under pressure.

Critical skills include strong communication, relationship-building expertise, deep knowledge of the cybersecurity market, and proficiency in using CRM tools like Salesforce. Emphasize your ability to engage partners and problem-solve to ensure their success with Acronis.

Discuss your proactive approach to collaboration by detailing how you would coordinate communication across departments. Highlight previous experiences where teamwork was crucial and outline methods for keeping all parties in the loop regarding partner initiatives.

Research competitive products and services in the cybersecurity domain. Discuss how you would leverage Acronis' unique selling points and key differentiators to effectively communicate with Service Providers during your outreach efforts.

Mention the importance of continuous learning through various sources such as industry news, professional networks, webinars, and conferences. Sharing industry insights will empower you to provide informed guidance to your partners.

Explain that a successful training session involves planning tailored content that resonates with the audience’s level of expertise and interests. Furthermore, encourage interactivity and feedback to ensure engagement and retention of information.

Discuss the importance of understanding partner needs through feedback and surveys. Propose strategies that personalize interactions, ensure timely follow-ups, and provide ongoing support and resources based on the partners' changing requirements.

Provide insight into your passion for building relationships and helping others succeed. Share how your values align with Acronis’ mission and your drive to contribute to partner success in a meaningful way.