Luxury Front Desk - Century Plaza North Tower

As a Luxury Front Desk Associate at Action Property Management, your primary responsibilities include delivering exceptional customer service, managing resident inquiries, monitoring lobby activity, and ensuring resident satisfaction. You’ll also maintain the appearance of the front desk and lobby area, provide concierge services, and answer incoming calls, all while embodying the professionalism that Action stands for.

To qualify for the Luxury Front Desk Associate position at Action Property Management, candidates should be at least 18 years of age, possess a minimum of 2 years of customer service experience, and showcase at least 1 year in hospitality, luxury retail, or fine dining. A polished appearance and positive attitude are also essential, and students or recent graduates in Hospitality Management are highly valued.

Working as a Luxury Front Desk Associate at Action Property Management is rewarding due to the company’s commitment to employee development and a supportive work environment. You’ll enjoy competitive pay, ample opportunities for career growth, and a comprehensive benefits package that includes health insurance, paid time off, and more, fostering a holistic balance between work and life.

The Luxury Front Desk Associate position at Action Property Management offers a part-time schedule from Monday to Friday, with working hours from 7:00 am to 3:30 pm. This schedule allows a good work-life balance while still providing an opportunity to engage with residents and guests during peak hours.

Action Property Management supports its Luxury Front Desk Associates through ongoing training and access to resources that enhance their skills and career growth. The company emphasizes creating a workplace culture where team members feel heard, valued, and equipped to perform their roles effectively, ensuring they can deliver the high standards of service that Action is known for.

In addressing a difficult resident, remain calm and listen actively to their concerns. Empathize with their situation, then provide solutions within company policy. Demonstrating patience and strong communication skills shows your commitment to excellent customer service.

When discussing a time of exceptional service, choose a specific example where you went above and beyond, such as resolving a guest’s complaint swiftly or providing personalized assistance. Highlight how your actions positively impacted the customer experience and reinforced company values.

To stay organized at the front desk, I prioritize my tasks, utilize checklists, and employ time management techniques. Keeping the workspace tidy and following a systematic process for handling phone calls and parcels helps ensure efficiency and professionalism.

During busy shifts, I focus on prioritizing tasks, maintaining a positive attitude, and taking short breaks when necessary. Clear communication with the team helps distribute workload and reduce stress, allowing us to provide excellent service, even during peak times.

Teamwork is essential for a Luxury Front Desk Associate. Collaborating with colleagues ensures seamless service and problem-solving, creating an enjoyable workplace environment that enhances the resident experience and reflects the company’s values of excellence.

Express your admiration for Action Property Management’s strong reputation in the industry and commitment to ethical standards. Mention how you align with their values and see the role as an opportunity to contribute to both the residents' satisfaction and your professional growth.

Discuss any previous experiences managing mail or package deliveries, emphasizing attention to detail and organization. Mention that knowledge of security procedures for receiving and distributing parcels is crucial to maintaining a safe environment for residents.

Provide a specific example of a conflict scenario, explaining how you approached the situation, facilitated communication between involved parties, and arrived at a resolution that benefited everyone. Highlight your skills in diplomacy and problem-solving.

To ensure a positive first impression, I would greet each resident and guest warmly, maintain a professional appearance, and offer immediate assistance. Being attentive and proactive in addressing their needs sets the tone for an exceptional experience.

The most important quality for a Luxury Front Desk Associate is a genuine desire to provide outstanding customer service. A positive attitude, strong communication skills, and empathy toward residents are vital in creating a welcoming atmosphere.